<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"><channel><title>Gainsight incidents — Vendor Status Watch</title><link>https://approjects-vendor-status-watch.static.hf.space/v/gainsight.html</link><description>Incidents from Gainsight's public status page, polled daily.</description><lastBuildDate>Wed, 16 Sep 2026 12:28:20 +0000</lastBuildDate><item><title>Salesforce Service Disruption - Cascading impact on Gainsight CS functionality [investigating]</title><link>https://stspg.io/51gvwlm1dx6v</link><guid isPermaLink="false">gainsight:2026-09-16T10:34:13.826Z</guid><pubDate>Wed, 16 Sep 2026 10:34:13 +0000</pubDate><description>Gainsight CS customers using Salesforce as source may experience service degradation and intermittent connectivity errors due to issues on the Salesforce side.

More details about the issue are here: https://status.salesforce.com/incidents/20004433</description></item><item><title>Rules Engine Failure for few Customers [resolved]</title><link>https://stspg.io/jfknfzqpygjr</link><guid isPermaLink="false">gainsight:2026-09-13T19:32:02.995Z</guid><pubDate>Sun, 13 Sep 2026 19:32:02 +0000</pubDate><description>This incident has been resolved. Rules processing in our US1, US2 and EU regions experienced failures.  Replays have been triggered for affected rules. If you received a failure notification, you may also rerun any failed rules and workflows directly from your org. Please reach out to support@gainsight.com if you have questions or need assistance.</description></item><item><title>Performance degradation observed in CS US2 [resolved]</title><link>https://stspg.io/388v2pclk8mt</link><guid isPermaLink="false">gainsight:2026-09-09T15:18:39.704Z</guid><pubDate>Wed, 09 Sep 2026 15:18:39 +0000</pubDate><description>This issue has been resolved. The team identified and addressed a traffic issue causing API slowness and page load failures across the US2 region. Performance began recovering by approximately 15:20 UTC, with restoration confirmed by approximately 15:47 UTC.
There may be residual delays in Rules processing and Data Designer as queues catch up. We will continue to review the incident internally and take steps to prevent recurrence.</description></item><item><title>Gainsight CS - US1 and US2 -  Home Page not Loading [resolved]</title><link>https://stspg.io/gz6803qrf55x</link><guid isPermaLink="false">gainsight:2026-06-26T07:09:44.568Z</guid><pubDate>Fri, 26 Jun 2026 07:09:44 +0000</pubDate><description>Issue is resolved. All systems are back to normal.</description></item><item><title>Gainsight CS - US1 - Product filtering incident [resolved]</title><link>https://stspg.io/4s5y1xdt43f2</link><guid isPermaLink="false">gainsight:2026-05-12T17:43:45.000Z</guid><pubDate>Tue, 12 May 2026 17:43:45 +0000</pubDate><description>A fix has been applied and the is issue is now resolved</description></item><item><title>Gainsight CS - US1 - Rules Engine Queue delays for a subset of customers [resolved]</title><link>https://stspg.io/rgxrprcpnrk2</link><guid isPermaLink="false">gainsight:2026-05-08T06:39:45.417Z</guid><pubDate>Fri, 08 May 2026 06:39:45 +0000</pubDate><description>Rules queues are back to their normal levels.</description></item><item><title>CS - US2 - Delays in Rules and Data Designer [resolved]</title><link>https://stspg.io/bdlq4r8gb4fr</link><guid isPermaLink="false">gainsight:2026-04-02T16:24:19.672Z</guid><pubDate>Thu, 02 Apr 2026 16:24:19 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Elevated error rates for Gainsight PX [resolved]</title><link>https://stspg.io/97680n408pxw</link><guid isPermaLink="false">gainsight:2026-03-16T21:14:06.954Z</guid><pubDate>Mon, 16 Mar 2026 21:14:06 +0000</pubDate><description>The issue has been resolved by the upstream DNS service provider.</description></item><item><title>CS - US1: Investigating Elevated Error Rates [postmortem]</title><link>https://stspg.io/z7m94f62svsn</link><guid isPermaLink="false">gainsight:2026-01-29T20:54:48.535Z</guid><pubDate>Thu, 29 Jan 2026 20:54:48 +0000</pubDate><description>We experienced a brief period of degraded API performance on the 29th of January, between 20:47 and 21:25 UTC . Our monitoring systems detected the issue, and the team quickly identified and resolved it.

The service was fully restored, and we’ve taken steps to strengthen safeguards and prevent similar issues in the future. We appreciate your patience while we worked to resolve this.</description></item><item><title>SSO Login failures [resolved]</title><link>https://stspg.io/nzysf7tmh8xv</link><guid isPermaLink="false">gainsight:2025-11-26T19:40:28.928Z</guid><pubDate>Wed, 26 Nov 2025 19:40:28 +0000</pubDate><description>Please refer to the Ongoing Salesforce Incident for the latest information: https://status.gainsight.com/incidents/gvng0kly8vwf</description></item><item><title>Salesforce Connection Restoration [resolved]</title><link>https://stspg.io/s2c4mwb9m4h9</link><guid isPermaLink="false">gainsight:2025-11-20T03:53:52.761Z</guid><pubDate>Thu, 20 Nov 2025 03:53:52 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Insight Agent - Powered by Staircase AI - Availability issues [resolved]</title><link>https://stspg.io/1mzhv88kf39v</link><guid isPermaLink="false">gainsight:2025-11-18T14:13:18.472Z</guid><pubDate>Tue, 18 Nov 2025 14:13:18 +0000</pubDate><description>This incident is resolved.</description></item><item><title>Gainsight CS US1 - Queues blocked Temporarily [resolved]</title><link>https://stspg.io/5dyh0zsvk4r7</link><guid isPermaLink="false">gainsight:2025-10-20T09:52:06.115Z</guid><pubDate>Mon, 20 Oct 2025 09:52:06 +0000</pubDate><description>Rules and Data Processor Queues have returned to expected levels.
Thank you for your patience and understanding.

If you have questions, please contact our Support team at support@gainsight.com.</description></item><item><title>Gainsight CS - US1 - Rules Delays for a subset of customers [resolved]</title><link>https://stspg.io/f2kk3l2klxhq</link><guid isPermaLink="false">gainsight:2025-08-14T10:17:20.129Z</guid><pubDate>Thu, 14 Aug 2025 10:17:20 +0000</pubDate><description>Queues are back to their normal levels.</description></item></channel></rss>