https://approjects-vendor-status-watch.static.hf.space/v/genesys-cloud.htmlIncidents from Genesys Cloud's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/cm0mjj7skz06genesys-cloud:2026-07-29T09:38:39.041-04:00Wed, 29 Jul 2026 13:38:39 +0000This incident has been resolved.https://stspg.io/hwpqn7p5rhnzgenesys-cloud:2026-07-16T16:28:20.181-04:00Thu, 16 Jul 2026 20:28:20 +0000Genesys Cloud services in the EMEA (UAE) region remain unavailable due to significant infrastructure challenges affecting the platform provider. This incident has caused widespread service disruptions impacting core platform functions including database operations, virtual machine provisioning, monitoring systems, message processing, storage operations, and automated workflows, with no estimated time for recovery. This post consolidates the previous announcement due to the volume of updates previously provided, and Genesys will continue to share updates as new information becomes available. We strongly recommend all affected customers migrate workloads to alternate AWS regions, work with your Genesys Cloud account team on migration planning, and export critical data and configurations to ehttps://stspg.io/pffpxzfwjg7cgenesys-cloud:2026-06-03T12:13:43.638-04:00Wed, 03 Jun 2026 16:13:43 +0000Root cause was identified as an incomplete permissions backfill on a subset of organizations. The recommended workaround of manually adding the missing voicemail stream permissions as indicated in https://help.genesys.cloud/articles/open-play-voicemail/ is the permanent solution to backfilling the missing permissions. A formal RCA will be provided to those customers impacted by this issue.https://stspg.io/pl6sw0gpsl31genesys-cloud:2026-05-19T07:47:30.595-04:00Tue, 19 May 2026 11:47:30 +0000This incident has been resolved.https://stspg.io/chn8fwm34jwtgenesys-cloud:2026-05-08T10:51:06.199-04:00Fri, 08 May 2026 14:51:06 +0000We have successfully resolved the agent routing issues. The service teams have cleared agents stuck in incorrect statuses, stopped routing interactions to offline agents, and restored real-time queue visibility.https://stspg.io/5xnlmm9cz1ycgenesys-cloud:2026-05-07T21:25:00.000-04:00Fri, 08 May 2026 01:25:00 +0000All services are operational and traffic is routing successfully via a temporary workaround while the platform provider completes restoration. We will be performing a brief maintenance lasting approximately 30 minutes to restore original configurations.https://stspg.io/tby1mztsq1dwgenesys-cloud:2026-04-22T10:56:19.932-04:00Wed, 22 Apr 2026 14:56:19 +0000The backlog has been completely processed and real time analytics is operating normally.https://stspg.io/br1bzpy2wj14genesys-cloud:2026-03-27T16:34:23.403-04:00Fri, 27 Mar 2026 20:34:23 +0000This incident has been resolved.https://stspg.io/9p2zzd0100hngenesys-cloud:2026-03-24T11:11:09.001-04:00Tue, 24 Mar 2026 15:11:09 +0000This incident has been resolved.https://stspg.io/pfdyzm5hptghgenesys-cloud:2026-03-24T10:48:43.010-04:00Tue, 24 Mar 2026 14:48:43 +0000The email backlog processed and region is healthy. Incident Resolvedhttps://stspg.io/b9y6t70gbn8ygenesys-cloud:2026-03-11T22:59:11.924-04:00Thu, 12 Mar 2026 02:59:11 +0000This incident has been resolved.https://stspg.io/ljtghnhkmw6ngenesys-cloud:2026-03-02T00:58:22.682-05:00Mon, 02 Mar 2026 05:58:22 +0000After extensive monitoring and coordination with our platform provider over the past months, we must inform you that Genesys Cloud services in the EMEA (UAE) region will remain unavailable until further notice. The continued infrastructure challenges in the region have prevented the platform provider from restoring core services necessary to support Genesys Cloud operations. Based on the latest guidance received, full recovery of this region is unknown. Existing customers with data or configurations in this region should have already initiated migration to alternate regions. We strongly advise all affected customers to continue operating in alternate regions that remain fully operational, work with your Genesys Cloud account team to evaluate and complete migration options to alternative https://stspg.io/1b37dkzr6nkbgenesys-cloud:2026-03-01T08:18:38.912-05:00Sun, 01 Mar 2026 13:18:38 +0000Genesys is continuing to monitor activities in the region with the platform provider. Genesys Cloud services are operating normally after evacuating services from a single availability zone. There is no current impact to our customers. We will provide immediate updates through this channel should there be any change in status.https://stspg.io/5xrrqhkk9zfxgenesys-cloud:2026-02-26T03:49:32.578-05:00Thu, 26 Feb 2026 08:49:32 +0000This incident has been resolved.https://stspg.io/gww9cphl1cd8genesys-cloud:2026-02-02T06:18:50.330-05:00Mon, 02 Feb 2026 11:18:50 +0000The backlogged events have been successfully processed and the service is operating as expectedhttps://stspg.io/pvnvyj0ldpkngenesys-cloud:2026-01-29T08:48:35.898-05:00Thu, 29 Jan 2026 13:48:35 +0000All data has been restored. Incident has been resolvedhttps://stspg.io/njhzc29344s1genesys-cloud:2026-01-29T07:38:58.194-05:00Thu, 29 Jan 2026 12:38:58 +0000Between 4:30 AM and 7:07 AM Eastern Time, customers in the Sao Paulo and Mumbai regions experienced issues with Analytics dashboards not loading correctly. Our service team has successfully resolved the incident, and all Analytics dashboards are now functioning as expected.https://stspg.io/wl3bds185pgbgenesys-cloud:2026-01-23T13:45:08.000-05:00Fri, 23 Jan 2026 18:45:08 +0000This incident has been resolved.https://stspg.io/38cmwjv4xm0kgenesys-cloud:2026-01-11T05:36:30.285-05:00Sun, 11 Jan 2026 10:36:30 +0000This incident has been resolved.https://stspg.io/vzw5nsf87zr4genesys-cloud:2026-01-09T02:58:52.000-05:00Fri, 09 Jan 2026 07:58:52 +0000Genesys Cloud service teams identified an issue impacting WebRTC calls. Mitigation steps have been implemented and error rates have improved. Customers needing a formal RCA should open a case where it will be attached. Impact period was 06:37GMT-07:46GMT.https://stspg.io/566yr870kjq2genesys-cloud:2025-12-23T11:08:28.251-05:00Tue, 23 Dec 2025 16:08:28 +0000Between 10:10 AM ET and 10:45 AM ET, some customers experienced issues with new inbound and outbound calls. During this 35-minute period, while existing calls remained connected, new calls were unable to complete successfully. Customers may have also experienced issues with call control functions such as transfers and holds. Our engineering team identified and resolved the issue, and service was fully restored by 10:45 AM ET.https://stspg.io/x2q68bn2t87fgenesys-cloud:2025-12-16T09:18:11.406-05:00Tue, 16 Dec 2025 14:18:11 +0000This incident has been resolved.https://stspg.io/7vwmmt8fs9cqgenesys-cloud:2025-11-28T01:30:00.000-05:00Fri, 28 Nov 2025 06:30:00 +0000On November 28, 2025, between 06:30 and 07:25 GMT, some customers in the APAC (Tokyo) region experienced issues with voice services. During this time, users may have encountered intermittent failures with inbound and outbound calls, difficulties with call controls, and error messages related to station status. The issue auto resolved and services are operating normally. Our service teams are conducting a thorough investigation of the incident and a detailed root cause analysis will be provided once the investigation is complete.https://stspg.io/zdbnbnjd4jp1genesys-cloud:2025-11-12T18:29:56.197-05:00Wed, 12 Nov 2025 23:29:56 +0000The backlogged events have been processed and service is fully recoveredhttps://stspg.io/6z4p76lxx2z7genesys-cloud:2025-10-27T14:04:36.928-04:00Mon, 27 Oct 2025 18:04:36 +0000This incident has been resolved.https://stspg.io/6kg2b534tn2fgenesys-cloud:2025-10-23T17:14:40.000-04:00Thu, 23 Oct 2025 21:14:40 +0000This incident has been resolved.https://stspg.io/6d9bfb88r5jpgenesys-cloud:2025-10-20T05:35:05.771-04:00Mon, 20 Oct 2025 09:35:05 +0000This incident has been resolved.https://stspg.io/86cx1j2y29lqgenesys-cloud:2025-10-16T03:33:36.379-04:00Thu, 16 Oct 2025 07:33:36 +0000Error rates have returned to normal, and the backlogged events have been successfully processed. Issue is now resolved.https://stspg.io/2wdzq9lmdcpdgenesys-cloud:2025-10-15T06:14:38.736-04:00Wed, 15 Oct 2025 10:14:38 +0000This incident has been resolved.https://stspg.io/bl66stwyw4x8genesys-cloud:2025-09-26T15:06:07.617-04:00Fri, 26 Sep 2025 19:06:07 +0000Genesys Cloud customers experienced service delays affecting conversation routing in the US West region. During the incident, users may have experienced extended queue times and delayed agent assignments. The development team identified root cause as a database performance issue. After initial mitigation steps were taken, improvement was observed. Final mitigation steps were implemented at 4:02 PM. Queue times returned to expected levels once backlogged events completed processing.