https://approjects-vendor-status-watch.static.hf.space/v/genetec.htmlIncidents from Genetec's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://status.genetec.comgenetec:2026-09-16T12:23:52ZWed, 16 Sep 2026 12:23:52 +0000We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Clearance → Clearance - Australia](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWGWAXX69DZWVCBC7R), [Genetec Cloud Products / Clearance → Clearance - Canada](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNW7DAJX9ES4KWMWT2B), [Genetec Cloud Products / Clearance → Clearance - Europe](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWHNV1DWPTQSYFPMYW), [Genetec Cloud Products / Clearance → Clearance - US](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWKG9P4F3WSJ098M03), [Genetec Cloud Products / Clearance → Clearance - US Government](https://app.incident.io/genetec365/catalog/01JEC4https://status.genetec.comgenetec:2026-09-15T14:45:05ZTue, 15 Sep 2026 14:45:05 +0000We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.https://status.genetec.comgenetec:2026-09-11T14:24:41ZFri, 11 Sep 2026 14:24:41 +0000The issue is now resolved.https://status.genetec.comgenetec:2026-09-09T16:47:39ZWed, 09 Sep 2026 16:47:39 +0000The issue has been resolved.https://status.genetec.comgenetec:2026-08-31T19:36:21ZMon, 31 Aug 2026 19:36:21 +0000The issue affecting intercom calls in Operation Desktop has been resolved. All services are now functioning normally, and users should no longer experience any disruption. We apologize for any inconvenience caused and appreciate your patience throughout this incident.https://status.genetec.comgenetec:2026-08-28T02:41:09ZFri, 28 Aug 2026 02:41:09 +0000The issues have been resolved, and calling services have returned to normal operation. We sincerely apologize for any inconvenience caused and appreciate your patience while the team worked to restore service.https://status.genetec.comgenetec:2026-08-26T19:39:10ZWed, 26 Aug 2026 19:39:10 +0000We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.https://status.genetec.comgenetec:2026-08-24T16:03:23ZMon, 24 Aug 2026 16:03:23 +0000Resolution of authorization issues in West Europehttps://status.genetec.comgenetec:2026-08-18T15:24:49ZTue, 18 Aug 2026 15:24:49 +0000We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.https://status.genetec.comgenetec:2026-08-17T21:16:58ZMon, 17 Aug 2026 21:16:58 +0000We've identified and resolved a problem where some integrators may have experienced issues when attempting to activate systems for their end users through the System Management Portal (subscriptions.genetec.com). This affected integrators who attempted to use unique activation links. Integrators who are standard members of an organization in the System Management Portal were not affected.https://status.genetec.comgenetec:2026-08-17T19:38:31ZMon, 17 Aug 2026 19:38:31 +0000We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.https://status.genetec.comgenetec:2026-08-14T20:00:14ZFri, 14 Aug 2026 20:00:14 +0000We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.https://status.genetec.comgenetec:2026-08-14T06:23:57ZFri, 14 Aug 2026 06:23:57 +0000We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.https://status.genetec.comgenetec:2026-08-13T20:25:45ZThu, 13 Aug 2026 20:25:45 +0000All systems are now functionalhttps://status.genetec.comgenetec:2026-08-07T15:24:23ZFri, 07 Aug 2026 15:24:23 +0000We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.https://status.genetec.comgenetec:2026-08-07T15:17:15ZFri, 07 Aug 2026 15:17:15 +0000The issue affecting face detection in US Gov has been resolved. The feature is now fully operational.https://status.genetec.comgenetec:2026-08-06T12:37:30ZThu, 06 Aug 2026 12:37:30 +0000We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.https://status.genetec.comgenetec:2026-08-05T16:59:18ZWed, 05 Aug 2026 16:59:18 +0000The issue with our email provider was resolved. All pending emails were delivered successfully.https://status.genetec.comgenetec:2026-08-04T15:45:22ZTue, 04 Aug 2026 15:45:22 +0000We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.https://status.genetec.comgenetec:2026-08-04T00:10:41ZTue, 04 Aug 2026 00:10:41 +0000The issue with our email provider was resolved. All pending emails were delivered successfully.https://status.genetec.comgenetec:2026-07-29T18:53:42ZWed, 29 Jul 2026 18:53:42 +0000We completed our recovery process and brought services for conversions back online. We can expect some latency until we clear the cumulated conversion requests since the beginning of the incident. We are keeping a close eye on the progression and would expect return to normal in the upcoming hours. Sorry for any inconvenience this incident has caused.https://status.genetec.comgenetec:2026-07-28T14:33:56ZTue, 28 Jul 2026 14:33:56 +0000Search capabilities in the Canada region has resorbed and is now working as intended. We are keeping a close eye on the capability to ensure proper function is maintained. Sorry for any inconvenience this may have caused.https://status.genetec.comgenetec:2026-07-23T17:00:26ZThu, 23 Jul 2026 17:00:26 +0000This outage has been resolvedhttps://status.genetec.comgenetec:2026-07-23T15:41:40ZThu, 23 Jul 2026 15:41:40 +0000The situation has been resolved.https://status.genetec.comgenetec:2026-07-23T15:00:54ZThu, 23 Jul 2026 15:00:54 +0000The outge is resolved. https://status.genetec.comgenetec:2026-07-15T17:05:28ZWed, 15 Jul 2026 17:05:28 +0000Problems are resolved.https://status.genetec.comgenetec:2026-07-14T16:37:52ZTue, 14 Jul 2026 16:37:52 +0000This incident has been resolved.https://status.genetec.comgenetec:2026-07-14T15:58:47ZTue, 14 Jul 2026 15:58:47 +0000This incident has been resolved.https://status.genetec.comgenetec:2026-07-10T17:47:03ZFri, 10 Jul 2026 17:47:03 +0000We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.