<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"><channel><title>Helium incidents — Vendor Status Watch</title><link>https://approjects-vendor-status-watch.static.hf.space/v/helium.html</link><description>Incidents from Helium's public status page, polled daily.</description><lastBuildDate>Wed, 16 Sep 2026 12:28:20 +0000</lastBuildDate><item><title>Hotspot Reward Claiming Paused [resolved]</title><link>https://stspg.io/6rkk5p6r835c</link><guid isPermaLink="false">helium:2026-09-14T19:37:40.394Z</guid><pubDate>Mon, 14 Sep 2026 19:37:40 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Active upstream carrier 2 offload outage [resolved]</title><link>https://stspg.io/z185bzp00brj</link><guid isPermaLink="false">helium:2026-07-27T23:17:20.075Z</guid><pubDate>Mon, 27 Jul 2026 23:17:20 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Decrease in Hotspot Heartbeats [resolved]</title><link>https://stspg.io/1vkdkfczprlk</link><guid isPermaLink="false">helium:2026-07-12T16:53:08.112Z</guid><pubDate>Sun, 12 Jul 2026 16:53:08 +0000</pubDate><description>We&#x27;ve resolved an issue affecting network connectivity, caused by a certificate issue. The certificate has been corrected, and we&#x27;ve implemented additional monitoring to detect and prevent this type of issue going forward.</description></item><item><title>Helium Mobile Hotspot Connection Issue [resolved]</title><link>https://stspg.io/bp122l9ml6xc</link><guid isPermaLink="false">helium:2026-04-15T01:00:00.000Z</guid><pubDate>Wed, 15 Apr 2026 01:00:00 +0000</pubDate><description>Some Helium Mobile Hotspots had an issue where devices could connect to WiFi but couldn’t actually use the internet, due to a problem on those specific units, while the overall network was working normally.

A fix is being worked on for affected hotspots - if you experience this behaviour, restarting your hotspot is advised.</description></item><item><title>IoT Packet Router Diminished Performance [resolved]</title><link>https://stspg.io/v31kv22frlfn</link><guid isPermaLink="false">helium:2026-03-11T02:04:24.000Z</guid><pubDate>Wed, 11 Mar 2026 02:04:24 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>IMS-Prod Upgrade Service Interruption [resolved]</title><link>https://stspg.io/wx2z4nr0yt51</link><guid isPermaLink="false">helium:2026-02-12T16:24:41.424Z</guid><pubDate>Thu, 12 Feb 2026 16:24:41 +0000</pubDate><description>During the IMS-Prod upgrade, services experienced a brief outage of roughly 15–20 minutes due to a load balancer and DNS issue introduced during the update. This impacted the Hotspot dashboard and related IMS services. The issue was identified and resolved, and all systems are now fully operational.</description></item><item><title>World Explorer Degraded Service [resolved]</title><link>https://stspg.io/mzyzxvy107kw</link><guid isPermaLink="false">helium:2026-01-27T17:57:22.438Z</guid><pubDate>Tue, 27 Jan 2026 17:57:22 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Cloudflare Outage [resolved]</title><link>https://stspg.io/b3lpq2swhws2</link><guid isPermaLink="false">helium:2025-11-18T14:36:29.814Z</guid><pubDate>Tue, 18 Nov 2025 14:36:29 +0000</pubDate><description>Cloudflare services have recovered.</description></item><item><title>Carrier Traffic Degradation [resolved]</title><link>https://stspg.io/l0kghlb8zfsw</link><guid isPermaLink="false">helium:2025-11-15T00:57:12.342Z</guid><pubDate>Sat, 15 Nov 2025 00:57:12 +0000</pubDate><description>The technical issue impacting service has been resolved. Carrier traffic has stabilized. We’ll continue monitoring to ensure everything remains nominal.</description></item><item><title>Brownfield Service Degradation [resolved]</title><link>https://stspg.io/3zxkqs79ng0g</link><guid isPermaLink="false">helium:2025-11-06T14:38:58.850Z</guid><pubDate>Thu, 06 Nov 2025 14:38:58 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Helium Mobile Builder Dashboard Outage [resolved]</title><link>https://stspg.io/x4kh30qryzkv</link><guid isPermaLink="false">helium:2025-10-16T23:30:54.633Z</guid><pubDate>Thu, 16 Oct 2025 23:30:54 +0000</pubDate><description>This issue was resolved</description></item><item><title>Helium Wallet Native Swap Outage [resolved]</title><link>https://stspg.io/k3bhkdwlbbsn</link><guid isPermaLink="false">helium:2025-10-01T18:06:15.349Z</guid><pubDate>Wed, 01 Oct 2025 18:06:15 +0000</pubDate><description>Native swap functionality has been restored with the release of Helium Wallet v2.14.17, now live on both the App Store (iOS) and Google Play (Android).

Please update to the latest version to resume in-app swaps.</description></item><item><title>Mobile Onboarding Failures [resolved]</title><link>https://stspg.io/x5j40pw63lsy</link><guid isPermaLink="false">helium:2025-09-02T21:22:32.904Z</guid><pubDate>Tue, 02 Sep 2025 21:22:32 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>HMH - Speed Test Failures [resolved]</title><link>https://stspg.io/c8tqs3pvb0ry</link><guid isPermaLink="false">helium:2025-08-29T22:11:05.618Z</guid><pubDate>Fri, 29 Aug 2025 22:11:05 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Investigating: Error 522 [resolved]</title><link>https://stspg.io/26z4wsh3ykhv</link><guid isPermaLink="false">helium:2025-08-22T17:23:23.282Z</guid><pubDate>Fri, 22 Aug 2025 17:23:23 +0000</pubDate><description>Resolved: Error 522 (Connection Timeout)
We’ll continue monitoring to ensure stability. Thank you for your patience while we worked to resolve this.</description></item></channel></rss>