<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"><channel><title>Helpjuice incidents — Vendor Status Watch</title><link>https://approjects-vendor-status-watch.static.hf.space/v/helpjuice.html</link><description>Incidents from Helpjuice's public status page, polled daily.</description><lastBuildDate>Wed, 16 Sep 2026 12:28:20 +0000</lastBuildDate><item><title>Read-Only Mode Activated [resolved]</title><link>https://stspg.io/grhg4vw835wh</link><guid isPermaLink="false">helpjuice:2026-08-12T11:46:51.000Z</guid><pubDate>Wed, 12 Aug 2026 11:46:51 +0000</pubDate><description>The security incident identified earlier today has been fully resolved. The unauthorized modification has been removed from all affected accounts, content delivery caches have been purged, the compromised access has been revoked, and all platform functionality — including administrative access — was restored as of 15:45 UTC.

Affected customers have been notified directly by email with account-specific details, including a full incident report. Our forensic review of the incident&#x27;s full scope is continuing as an additional verification step; if it identifies anything relevant to a specific account, we will contact that customer directly.

Questions: support@helpjuice.com.</description></item><item><title>DB Maintenance [resolved]</title><link>https://stspg.io/l7q6qb4jfb6q</link><guid isPermaLink="false">helpjuice:2026-05-09T17:09:56.156Z</guid><pubDate>Sat, 09 May 2026 17:09:56 +0000</pubDate><description>The DB maintenance is over and the app is back to normal</description></item><item><title>Slowness Issues [resolved]</title><link>https://stspg.io/4rg959bpchvt</link><guid isPermaLink="false">helpjuice:2026-01-28T17:00:00.000Z</guid><pubDate>Wed, 28 Jan 2026 17:00:00 +0000</pubDate><description>The application experienced intermittent slowness and 500 errors due to an unusually high request queue time.</description></item><item><title>Degraded performance on knowledge bases [resolved]</title><link>https://stspg.io/xcyl101knyx9</link><guid isPermaLink="false">helpjuice:2026-01-06T16:27:54.955Z</guid><pubDate>Tue, 06 Jan 2026 16:27:54 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Degraded performance on knowledge bases [resolved]</title><link>https://stspg.io/knv9lgvlp015</link><guid isPermaLink="false">helpjuice:2025-10-08T13:42:06.718Z</guid><pubDate>Wed, 08 Oct 2025 13:42:06 +0000</pubDate><description>This incident has been resolved.</description></item></channel></rss>