https://approjects-vendor-status-watch.static.hf.space/v/helpscout.htmlIncidents from HelpScout's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/cdj56y0n6m07helpscout:2026-08-31T11:09:05.000-04:00Mon, 31 Aug 2026 15:09:05 +0000Inbox behavior (Conversation Counts, SLAs, Routing, and Sentiment issue) is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!https://stspg.io/0gylygjfjrk1helpscout:2026-08-18T11:38:29.158-04:00Tue, 18 Aug 2026 15:38:29 +0000Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!https://stspg.io/5d6l06rgw1r5helpscout:2026-08-14T10:59:57.703-04:00Fri, 14 Aug 2026 14:59:57 +0000Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!https://stspg.io/zq83kkvjrk62helpscout:2026-08-13T19:17:53.401-04:00Thu, 13 Aug 2026 23:17:53 +0000The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.https://stspg.io/dzvzd29fb64fhelpscout:2026-08-06T12:12:35.542-04:00Thu, 06 Aug 2026 16:12:35 +0000Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!https://stspg.io/q2xsnkcv49jrhelpscout:2026-07-24T18:08:21.523-04:00Fri, 24 Jul 2026 22:08:21 +0000Folder counts and updates in your Inbox should be working as expected again! Thanks for your patience today folks, we're going to close this one out.https://stspg.io/dpvhpmwnvvl7helpscout:2026-07-14T08:17:10.742-04:00Tue, 14 Jul 2026 12:17:10 +0000Help Scout Docs is fully operational - we’re closing this out. Thank you for your patience while we worked on this one!https://stspg.io/73pmfjtc45kthelpscout:2026-07-09T10:59:27.153-04:00Thu, 09 Jul 2026 14:59:27 +0000Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.https://stspg.io/5q7wx7s2rrpvhelpscout:2026-07-06T07:31:29.759-04:00Mon, 06 Jul 2026 11:31:29 +0000Between ~05:06–12:46 UTC some conversations were not processed by automatic workflows, as a result some conversations may not have expected automated actions performed on them. The issue is now resolved and automatic workflows are working normally. Affected conversations will require manual action(s) to be taken. If you'd like extra support, please email our team: help@helpscout.comhttps://stspg.io/47v068qklh2ghelpscout:2026-06-30T03:40:39.634-04:00Tue, 30 Jun 2026 07:40:39 +0000This incident has been resolved. Report exports are processing normally again. If you continue to experience issues, please email us at help@helpscout.com, and we'll investigate. Thank you for your patience today.https://stspg.io/x7wx91pdhy1thelpscout:2026-06-17T07:46:10.914-04:00Wed, 17 Jun 2026 11:46:10 +0000This issue has been resolved. Global search and tag management are performing normally again. We're sorry for the disruption this caused. If you're still experiencing issues, please email help@helpscout.com, and we'd be happy to assist. Again, thank you for your patience while we got to the bottom of this.https://stspg.io/t4d4xbyvx1vshelpscout:2026-05-07T20:43:53.341-04:00Fri, 08 May 2026 00:43:53 +0000Alright folks, all services are stable so we're closing this out. Thanks for your patience and apologies for the disruption today!https://stspg.io/4tr3xp6z8nt7helpscout:2026-05-06T12:53:46.382-04:00Wed, 06 May 2026 16:53:46 +0000Resolved - The loading issues with AI Answers and Docs have been resolved, so we're closing this out. Sorry for the interruption today, folks!https://stspg.io/lmkwjyz30fqkhelpscout:2026-04-27T08:43:52.658-04:00Mon, 27 Apr 2026 12:43:52 +0000Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.https://stspg.io/5n4qb39krz4rhelpscout:2026-04-21T15:50:57.819-04:00Tue, 21 Apr 2026 19:50:57 +0000Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!https://stspg.io/j2vdn8dnwkzwhelpscout:2026-04-20T10:52:51.468-04:00Mon, 20 Apr 2026 14:52:51 +0000The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!https://stspg.io/k7f0vw84vg2yhelpscout:2026-04-14T12:21:46.569-04:00Tue, 14 Apr 2026 16:21:46 +0000Our team found and resolved the issue, and AI Drafts are generating drafts again. Thanks for bearing with us today, folks!https://stspg.io/l5cthdxzwm2ghelpscout:2026-04-13T17:51:51.479-04:00Mon, 13 Apr 2026 21:51:51 +0000Our team has resolved this issue. You should no longer see inconsistent reporting metrics or any issues with reporting views. Apologies for the disruption today, folks!https://stspg.io/wd4nxrpxr8qvhelpscout:2026-04-08T12:40:14.584-04:00Wed, 08 Apr 2026 16:40:14 +0000It looks like the issue at Google has been resolved, so inbound emails forwarded to Help Scout from Google accounts should now be working as normal once again. If you do run into any further issues, just reach out to let us know.https://stspg.io/d49b41l3nhn1helpscout:2026-03-25T13:47:11.763-04:00Wed, 25 Mar 2026 17:47:11 +0000Resolved - Our team has identified and resolved the issue. Outbound emails are being delivered again. Sorry for the trouble today, everyone.https://stspg.io/1xr2cr47jtffhelpscout:2026-03-21T12:39:26.000-04:00Sat, 21 Mar 2026 16:39:26 +0000We can confirm that views and folders have been operating as expected today, and that the underlying issue here has been resolved. Please get in touch with our team if you continue to experience any unusual behavior across your inbox.https://stspg.io/lnj30n27jdwwhelpscout:2026-03-20T13:00:52.912-04:00Fri, 20 Mar 2026 17:00:52 +0000Help Scout Docs and AI Answers are fully operational - we’re closing this out. Thank you for your patience while we worked on this one!https://stspg.io/ncblsdlpn6mchelpscout:2026-03-19T16:50:38.554-04:00Thu, 19 Mar 2026 20:50:38 +0000Our engineers have fixed the issue preventing drafts from opening properly, and you should now be able to edit all of the drafts in your inbox. Thanks for your patience while we worked on getting this one fixed up!https://stspg.io/3knjc5c6kqmhhelpscout:2026-03-12T13:36:05.819-04:00Thu, 12 Mar 2026 17:36:05 +0000Our engineers have found the issue causing Closed Conversations not to display in the Closed Folder, and this has now been resolved, You should now find all of those Conversations in the Closed Folder as normal. Thanks for your patience while we worked on getting this one fixed up!https://stspg.io/bnqxlkfq2cn7helpscout:2026-03-11T12:12:28.404-04:00Wed, 11 Mar 2026 16:12:28 +0000We've monitored the fix we implemented and sidebar apps are now loading. Thanks for your patience as we investigated and fixed this issue.https://stspg.io/bx57x6z5dhdghelpscout:2026-03-11T08:40:29.992-04:00Wed, 11 Mar 2026 12:40:29 +0000After monitoring, it looks like sidebar apps are loading once more. It seems that the fix is working and we're going to close this one out!https://stspg.io/54f8ttg6rqr8helpscout:2026-03-06T12:38:47.070-05:00Fri, 06 Mar 2026 17:38:47 +0000Help Scout access has now been restored for customers in the Philippines. We will continue to monitor the situation. If you're still experiencing any issues accessing the platform, please let us know.https://stspg.io/9ddc4bdn69vwhelpscout:2026-03-02T11:06:38.121-05:00Mon, 02 Mar 2026 16:06:38 +0000Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.https://stspg.io/30st9qqcgyqghelpscout:2026-02-26T09:00:00.000-05:00Thu, 26 Feb 2026 14:00:00 +0000We investigated reports of slow page loads and timeouts when accessing the web app. Our team has identified and resolved the issue. Performance is now stable, and we'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!https://stspg.io/1gdrr393fmbqhelpscout:2026-02-26T07:21:55.945-05:00Thu, 26 Feb 2026 12:21:55 +0000Our team has identified and resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!