<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"><channel><title>Imgix incidents — Vendor Status Watch</title><link>https://approjects-vendor-status-watch.static.hf.space/v/imgix.html</link><description>Incidents from Imgix's public status page, polled daily.</description><lastBuildDate>Wed, 16 Sep 2026 12:28:20 +0000</lastBuildDate><item><title>Increased errors for new render requests [postmortem]</title><link>https://stspg.io/70z7xddg01gj</link><guid isPermaLink="false">imgix:2026-09-01T09:36:25.043-07:00</guid><pubDate>Tue, 01 Sep 2026 16:36:25 +0000</pubDate><description>## Summary

Between approximately 7:49 AM and 10:57 AM PDT on September 1, 2026, a network fault in a Google Cloud Platform region disrupted connectivity to infrastructure that powers a portion of Imgix&#x27;s image and video rendering pipeline. This resulted in an average error rate ~2% of total requests served during that window.

Previously cached images and videos continued to be served normally throughout the incident.

## What Went Wrong

Google Cloud Platform experienced a network-level fault affecting compute infrastructure in one of its US regions. The fault disrupted connectivity between the GCP services that make up our rendering infrastructure, preventing a share of render requests in that region from completing. Google has confirmed the disruption was caused by an incident that occ</description></item><item><title>Increased errors for new render requests [resolved]</title><link>https://stspg.io/1142h2x7nbqh</link><guid isPermaLink="false">imgix:2026-09-01T08:30:42.104-07:00</guid><pubDate>Tue, 01 Sep 2026 15:30:42 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Increased errors for new render requests [resolved]</title><link>https://stspg.io/6r3ybcs84w69</link><guid isPermaLink="false">imgix:2026-08-13T21:53:52.357-07:00</guid><pubDate>Fri, 14 Aug 2026 04:53:52 +0000</pubDate><description>While Google Cloud has not yet provided an update, error rates have remained at normal levels. We therefore consider this incident resolved.</description></item><item><title>Delayed purge request processing [resolved]</title><link>https://stspg.io/wbnb15x53c7j</link><guid isPermaLink="false">imgix:2026-06-25T03:28:54.085-07:00</guid><pubDate>Thu, 25 Jun 2026 10:28:54 +0000</pubDate><description>This incident has been resolved. All previously submitted purge requests have been processed.</description></item><item><title>Increased errors for new render requests (Rendering &amp; Legacy video APIs) [resolved]</title><link>https://stspg.io/63l4pyl0dyw3</link><guid isPermaLink="false">imgix:2026-06-04T07:44:44.000-07:00</guid><pubDate>Thu, 04 Jun 2026 14:44:44 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Issues with Imgix web tools [resolved]</title><link>https://stspg.io/3v95tnykrjh1</link><guid isPermaLink="false">imgix:2026-04-16T10:14:32.488-07:00</guid><pubDate>Thu, 16 Apr 2026 17:14:32 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Asset Manager errors when uploading to an Azure Source [resolved]</title><link>https://stspg.io/whcsbv7fdllx</link><guid isPermaLink="false">imgix:2026-02-03T05:49:09.729-08:00</guid><pubDate>Tue, 03 Feb 2026 13:49:09 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Investigating errors with plan upgrades through the dashboard. [resolved]</title><link>https://stspg.io/n7sq8bwry8f8</link><guid isPermaLink="false">imgix:2026-01-26T08:15:12.600-08:00</guid><pubDate>Mon, 26 Jan 2026 16:15:12 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Uploading errors in Asset Manager [postmortem]</title><link>https://stspg.io/8z2lf40w4ndh</link><guid isPermaLink="false">imgix:2026-01-12T05:53:53.823-08:00</guid><pubDate>Mon, 12 Jan 2026 13:53:53 +0000</pubDate><description># Summary

Between 2026-01-09 21:26 UTC and 2026-01-12 14:18 UTC, some asset uploads returned an upload failure error in Asset Manager despite the uploads completing successfully.

Additionally, legacy video customers experienced transcoding delays as a result of the incident.

# What Went Wrong

A production misconfiguration caused a validation step in the Asset Manager pipeline to fail.

As a result:

* The legacy video encoding process did not initiate for uploaded videos
* Assets did not appear in Asset Manager because they failed validation

While affected assets were still available at the origin and accessible via the Rendering and Video APIs, they did not appear in the Asset Manager UI and were not available through the legacy Long-Form Video API.

# What we will do to prevent this</description></item><item><title>Delayed Reports for CDN and Error Logs [resolved]</title><link>https://stspg.io/25bkqpw85zjh</link><guid isPermaLink="false">imgix:2025-11-19T18:04:25.640-08:00</guid><pubDate>Thu, 20 Nov 2025 02:04:25 +0000</pubDate><description>The backfill for the CDN and Error Log reports has been completed. 
You should now be able to download the reports from the Dashboard or via the API as usual.</description></item><item><title>Delay in Purge requests [resolved]</title><link>https://stspg.io/j4sd79470mxv</link><guid isPermaLink="false">imgix:2025-11-12T21:02:06.203-08:00</guid><pubDate>Thu, 13 Nov 2025 05:02:06 +0000</pubDate><description>Purge requests were not executed between 2025-11-12 23:00 UTC and 2025-11-13 05:00 UTC.

The issue has been mitigated, and purge functionality has been fully restored.

All purge requests that failed during the impact window are being automatically retried.</description></item><item><title>We are investigating increased latency for first time renders in EU [postmortem]</title><link>https://stspg.io/ylzfm0tw9nwk</link><guid isPermaLink="false">imgix:2025-10-29T04:34:17.718-07:00</guid><pubDate>Wed, 29 Oct 2025 11:34:17 +0000</pubDate><description># **Summary** 

Between October 21 and October 29, customers in Europe experienced 3 separate periods of increased latency for rendering requests. In a small number of cases, requests temporarily failed with “429 – concurrency limit reached” responses.

# **What Went Wrong**

The incident was traced to a GPU scaling issue from one of our upstream infrastructure providers. This led to temporary slowdowns and under higher-than-usual load.

### **Timeline**

* **October 21:** Increased rendering latency in EU region, self-resolved. Investigation traced issue to GPU scaling in upstream infrastructure. Mitigation prepared.
* **October 27:** Issue recurred. Manual mitigation deployed to stabilize rendering and automate future handling.
* **October 29:** Latency alert triggered again. Previous fi</description></item><item><title>Investigating issues with changing account plans [resolved]</title><link>https://stspg.io/pmr2r8zst8gj</link><guid isPermaLink="false">imgix:2025-10-28T10:48:50.080-07:00</guid><pubDate>Tue, 28 Oct 2025 17:48:50 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Investigating increased latency for cache misses in the EU region [resolved]</title><link>https://stspg.io/mql28pf8nlmk</link><guid isPermaLink="false">imgix:2025-10-27T07:07:22.686-07:00</guid><pubDate>Mon, 27 Oct 2025 14:07:22 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Investigating increased latency for new renders [resolved]</title><link>https://stspg.io/1k9scxd29k00</link><guid isPermaLink="false">imgix:2025-10-21T02:26:19.208-07:00</guid><pubDate>Tue, 21 Oct 2025 09:26:19 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Increase in intermittent 503 errors [resolved]</title><link>https://stspg.io/xm86lmgr8997</link><guid isPermaLink="false">imgix:2025-10-08T16:00:00.000-07:00</guid><pubDate>Wed, 08 Oct 2025 23:00:00 +0000</pubDate><description>Between 2025-10-08 23:50 UTC and 2025-10-09 01:50 UTC, a subset of origin fetch requests failed and returned errors.

The issue has been identified and resolved.</description></item><item><title>Issues with Dashboard [resolved]</title><link>https://stspg.io/slxy9d0dhn13</link><guid isPermaLink="false">imgix:2025-09-17T13:53:38.839-07:00</guid><pubDate>Wed, 17 Sep 2025 20:53:38 +0000</pubDate><description>This incident has been resolved.</description></item></channel></rss>