https://approjects-vendor-status-watch.static.hf.space/v/kore-ai.htmlIncidents from Kore.ai's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/lsp9v09y7kqrkore-ai:2026-09-16T11:28:35.671+05:30Wed, 16 Sep 2026 05:58:35 +0000This incident has been resolved.https://stspg.io/d38rz0j5h68ckore-ai:2026-09-15T16:16:41.142+05:30Tue, 15 Sep 2026 10:46:41 +0000This incident has been resolved.https://stspg.io/k0m3ljy5k5r7kore-ai:2026-09-13T13:30:00.000+05:30Sun, 13 Sep 2026 08:00:00 +0000We would like to inform you that some issues are being reported during the switchover of the US AZ region. Our DevOps team is actively working to resolve them and requires an additional two hours to complete the process. As this is a blue-green deployment, current live traffic will not be impacted, and existing services will continue to operate normally throughout this period. To ensure a smooth and reliable rollout, we are extending the deployment window while these issues are addressed. Revised Completion Window: 18:30 IST We apologize for any inconvenience and appreciate your patience as we work to restore normal operations. We will share further updates as the switchover progresses.https://stspg.io/z8hpmbd2hcc4kore-ai:2026-09-12T18:00:00.000+05:30Sat, 12 Sep 2026 12:30:00 +0000Scheduled maintenance is currently in progress. We will provide updates as necessary.https://stspg.io/czh5413yd7whkore-ai:2026-09-11T18:00:00.000+05:30Fri, 11 Sep 2026 12:30:00 +0000Scheduled maintenance is currently in progress. We will provide updates as necessary.https://stspg.io/qxm0k0xnk9s1kore-ai:2026-09-08T17:00:00.000+05:30Tue, 08 Sep 2026 11:30:00 +0000Scheduled maintenance is currently in progress. We will provide updates as necessary.https://stspg.io/qnmvd0pgpbgtkore-ai:2026-09-07T17:12:00.000+05:30Mon, 07 Sep 2026 11:42:00 +0000Scheduled maintenance is currently in progress. We will provide updates as necessary.https://stspg.io/xfksrtwxz0bqkore-ai:2026-09-03T22:30:00.000+05:30Thu, 03 Sep 2026 17:00:00 +0000This is to keep the Kore users updated that an incident at OpenAI may have impacted your operations on Kore apps. This incident reportedly caused degraded performance of several Codex and OpenAI components. As notified by OpenAI, incident started at Sep 3, 2026, 10:43 AM EST and was resolved around Sep 3, 2026, 12:55 PM EST. For further details, please see https://status.openai.com/incidents/01M1KWEDH417T2CF44YYHZDFCRhttps://stspg.io/l34clvny0377kore-ai:2026-08-30T12:10:31.928+05:30Sun, 30 Aug 2026 06:40:31 +0000This incident has been resolved.https://stspg.io/k94p1qcc7hkwkore-ai:2026-08-29T14:30:00.000+05:30Sat, 29 Aug 2026 09:00:00 +0000On August 29, 2026, at approximately 2:30 PM IST / 4:00 AM EST, our US SaaS customers may have experienced difficulty accessing the service or receiving Dialog GPT response chunks following the UXO/XO11 version 11.28.0 release. Our team promptly identified the issue and worked to restore normal service. We apologize for any inconvenience this may have caused.https://stspg.io/6fnvw622qx01kore-ai:2026-08-28T12:52:23.353+05:30Fri, 28 Aug 2026 07:22:23 +0000The incident has been resolved. We will continue to monitor the system’s behavior to ensure ongoing stability.https://stspg.io/3z3f3w1vslv8kore-ai:2026-08-26T18:50:00.000+05:30Wed, 26 Aug 2026 13:20:00 +0000Dear User, We observed intermittent bot response issues and performance degradation affecting our US Azure West instance between 6:10 PM and 6:50 PM IST (8:40 AM and 9:20 AM ET). The issue was identified and has been resolved. Service performance has returned to normal. We apologize for any inconvenience caused and appreciate your patience.https://stspg.io/dws1kg2d1lj8kore-ai:2026-08-18T21:44:00.000+05:30Tue, 18 Aug 2026 16:14:00 +0000Resolved – Intermittent Call Drops Between 9:44 PM IST (12:14 PM EST) and 10:31 PM IST (1:01 PM EST) on August 18, 2026, we observed intermittent call drops associated with 487 – Request Terminated errors. The issue may have affected a subset of bots during this period. Our teams promptly investigated and resolved the issue. No further occurrences have been observed since 10:31 PM IST (1:01 PM EST). We apologize for any inconvenience caused. We are continuing to monitor the platform to ensure stability and will provide further updates if necessary.https://stspg.io/7dy86yy7fsjnkore-ai:2026-08-10T18:24:14.260+05:30Mon, 10 Aug 2026 12:54:14 +0000This incident has been resolved.https://stspg.io/8jf1t575gcc4kore-ai:2026-08-07T06:05:43.852+05:30Fri, 07 Aug 2026 00:35:43 +0000This incident has been resolved.https://stspg.io/x6k79kpr6rvtkore-ai:2026-07-29T09:00:00.000+05:30Wed, 29 Jul 2026 03:30:00 +0000We identified an issue affecting the JP region, where a few of customers experienced difficulties logging in to XOCC. A fix has been implemented, and the service has been restored. We are currently monitoring the environment to ensure continued stability. We sincerely apologize for the inconvenience caused and appreciate your patiencehttps://stspg.io/8tl62cl7jx82kore-ai:2026-07-28T09:22:00.389+05:30Tue, 28 Jul 2026 03:52:00 +0000This incident has been resolved.https://stspg.io/gnlr1jqpj9wxkore-ai:2026-07-23T20:30:00.000+05:30Thu, 23 Jul 2026 15:00:00 +0000Dear User, We would like to inform you that we are aware of an ongoing incident impacting the Azure West US region. Customers using Azure AI Speech Services hosted in the US West region may experience intermittent connectivity issues, increased latency, or difficulties accessing the services. The issue started at 14:44 UTC on 23 July 2026. The impact may include connectivity failures and degraded performance for services hosted within the Azure West US region. Microsoft has identified a potential trigger and is actively working on mitigation by isolating impacted devices and redirecting traffic to healthier infrastructure. Their teams are closely monitoring the recovery progress and assessing customer impact. For the latest updates, please refer to the Microsoft Azure Service Health https://stspg.io/pf2c44gdsjf6kore-ai:2026-07-22T21:10:20.221+05:30Wed, 22 Jul 2026 15:40:20 +0000The issue is now resolved. Thank You for your patience.https://stspg.io/wpsjwvgryn0dkore-ai:2026-07-16T08:30:00.000+05:30Thu, 16 Jul 2026 03:00:00 +0000We are notifying you that our Developer Portal (https://developer.kore.ai) experienced a service disruption on 16 July 2026 from 8:30 AM IST to 9:27 AM IST, lasting approximately 56 minutes. During this period, the Developer Portal, including access to product documentation, was unavailable. The service has since been fully restored, and the Developer Portal is now operating normally. We sincerely apologize for the inconvenience this may have caused and appreciate your patience and understanding.https://stspg.io/577r3vzn89m6kore-ai:2026-07-13T21:26:53.591+05:30Mon, 13 Jul 2026 15:56:53 +0000We observed intermittent performance degradation on the UAE Instance between 07:39 PM IST and 08:06 PM IST (06:09 PM GST and 06:36 PM GST, UAE Time). The issue was identified by our teams and mitigation actions have been applied. Service performance has since stabilized, and we continue to monitor the environment closely to ensure normal operations. We apologize for any inconvenience caused and will provide further updates if necessary.https://stspg.io/n6kbvj0yms49kore-ai:2026-07-02T01:05:07.518+05:30Wed, 01 Jul 2026 19:35:07 +0000This is to notify the users of the UAE region that their apps or bots may have faced intermittent issues like sporadic response failures or call drops in the UAE region. Incident lasted for approximately 28 minutes between Wed Jul 1, 2026 2:44 PM EST to Wed, Jul 1, 2026 3:12 PM EST. This incident was internally identified by our proactive monitoring. Note - There is no outage right now and the alert has recovered. We are continuing to monitor the environment. We sincerely apologize for any inconvenience caused and thank you for your continued trust in us.https://stspg.io/sqsr6czj7kxgkore-ai:2026-07-01T13:46:33.447+05:30Wed, 01 Jul 2026 08:16:33 +0000The issue impacting inbound and outbound calling services through the Kore Voice Gateway in the Japan region has been resolved. No further issues have been observed by our monitoring systems or reported by customers during the extended monitoring period. We appreciate your patience, cooperation, and understanding throughout this incident.https://stspg.io/3rszygljttn2kore-ai:2026-07-01T11:47:40.430+05:30Wed, 01 Jul 2026 06:17:40 +0000This incident has been resolved at 11:45 AM IST.https://stspg.io/xbjqdpzqhgjvkore-ai:2026-07-01T11:30:00.000+05:30Wed, 01 Jul 2026 06:00:00 +0000The partial service disruption was observed for a brief period again, affecting inbound and outbound calling on the Kore Voice Gateway service in the Japan region, which has now been resolved. Customer validations have confirmed that services are operating normally, and no further issues have been reported during the monitoring period. Our teams will continue to closely monitor the environment to ensure ongoing stability. We appreciate your patience and understanding while we worked to restore the service.https://stspg.io/j6ky582zcctnkore-ai:2026-07-01T11:20:43.695+05:30Wed, 01 Jul 2026 05:50:43 +0000This incident has been resolved.https://stspg.io/gv6jkd6scvjqkore-ai:2026-07-01T08:44:56.015+05:30Wed, 01 Jul 2026 03:14:56 +0000The partial service disruption affecting inbound and outbound calling on the Kore Voice Gateway service in the Japan region has been resolved. Customer validations have confirmed that services are operating normally, and no further issues have been reported during the monitoring period. Our teams will continue to closely monitor the environment to ensure ongoing stability. We appreciate your patience and understanding while we worked to restore the service.https://stspg.io/3s0physqp4h4kore-ai:2026-07-01T06:40:20.528+05:30Wed, 01 Jul 2026 01:10:20 +0000This incident has been now resolved. Our team will continue to monitor to ensure the stability of the services.https://stspg.io/ls23nqlpwkz3kore-ai:2026-06-30T22:47:03.009+05:30Tue, 30 Jun 2026 17:17:03 +0000This incident has been resolved.https://stspg.io/fm2fzyt2bb1bkore-ai:2026-06-26T02:45:00.000+05:30Thu, 25 Jun 2026 21:15:00 +0000This is to keep our users updated that we observed a brief partial service disruption on Standalone SearchAI on our US region between Thu, Jun 25, 2026 4:52:09 PM EST and Thu, Jun 25, 2026 5:00:26 PM EST. Some search integration calls may have failed during this time. We sincerely apologize for the inconvenience caused due to this brief partial service disruption