https://approjects-vendor-status-watch.static.hf.space/v/loom.htmlIncidents from Loom's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/twmj2hb4lwhploom:2026-05-08T03:00:07.788ZFri, 08 May 2026 03:00:07 +0000All dates and times below are in UTC unless stated otherwise. ### Summary On May 8, 2026 between 00:22 and 06:08, one of our hosting providers suffered a significant incident in a specific availability zone in prod-east which led to Atlassian customers experiencing degraded performance and delays of background operations and automation execution. The incident started on May 8, 2026 at 00:22 and was detected within 4 minutes by automated monitoring systems. Our teams worked to restore core access by 06:08. Final cleanup of backlogged processes and minor issues progressed in stages from there was completed iteratively by 19:15. ### **IMPACT** The primary infrastructure affected in this incident was the event processing pipeline in the prod-east region, which distributes events between Ahttps://stspg.io/brth028dgty9loom:2026-04-29T07:00:13.267ZWed, 29 Apr 2026 07:00:13 +0000The Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.https://stspg.io/w5phfblm7ppyloom:2026-02-03T10:19:54.338ZTue, 03 Feb 2026 10:19:54 +0000Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.https://stspg.io/0yhn55slj1qtloom:2025-11-19T22:32:07.611ZWed, 19 Nov 2025 22:32:07 +0000The rollout of the fix for impacted videos without audio has now completed. Customers should now be able to review existing videos without audio and see that it has been properly restored. If you are continuing to see any issues with playback of your videos, please reach out to Loom support for assistance. We apologize for any inconvenience caused by this issue.https://stspg.io/j3fvtn07v40wloom:2025-10-27T15:35:43.249ZMon, 27 Oct 2025 15:35:43 +0000### Summary On October 27, 2025 between 12:30 and 20:55 UTC, Loom was significantly degraded for all customers. Users also experienced short periods of degradation on October 28, 2025 from 20:26 to 20:33 UTC and October 30, 2025 19:22 to 19:27 UTC. During the incident, users experienced issues with intermittent or failing playback, recordings, transcript generation, issues logging in, and general errors or slowness across the service. Our monitoring shows that between 20% and 80% of user interactions were failing during these periods, with failures growing in the later half of the incident. We know that outages impact your productivity and we apologize to customers who were impacted during this incident. We are taking immediate steps to improve Loom’s reliability based on our learnings https://stspg.io/n14mrkztzstfloom:2025-10-20T07:56:12.926ZMon, 20 Oct 2025 07:56:12 +0000### Postmortem publish date: Nov 19th, 2025 ### Summary All dates and times below are in UTC unless stated otherwise. Customers utilizing Atlassian products experienced elevated error rates and degraded performance between Oct 20, 2025 06:48 and Oct 21, 2025 04:05. The service disruptions were triggered due to an [AWS DynamoDB outage](https://aws.amazon.com/message/101925/#:~:text=1%3A50%20PM.-,DynamoDB,-Between%2011%3A48) and further affected by subsequent failures in [AWS EC2](https://aws.amazon.com/message/101925/#:~:text=service%20disruption%20event.-,Amazon%20EC2,-Between%2011%3A48) and [AWS Network Load Balancer](https://aws.amazon.com/message/101925/#:~:text=service%20disruption%20event.-,Amazon%20EC2,-Between%2011%3A48) within the us-east-1 region. The incident started at Oct 2https://stspg.io/43w0m4ps3l7gloom:2025-09-12T20:43:59.000ZFri, 12 Sep 2025 20:43:59 +0000The issue has been resolved and the service is operating normally.https://stspg.io/tfrcg1hwrlj8loom:2025-09-08T21:46:58.075ZMon, 08 Sep 2025 21:46:58 +0000From 5:20AM to 3:45PM UTC today some customers using the Loom Chrome Extension experienced issues with recording. Looms recorded during this time may show up in the library but will not be playable. Unfortunately we are unable to recover these videos. If you are still experiencing this issue please make sure you are recording with extension version 5.5.121.https://stspg.io/6kqchm2vgds6loom:2025-08-15T19:35:06.538ZFri, 15 Aug 2025 19:35:06 +0000Between 18:45 and 19:35 UTC we experienced degraded functionality for Loom. The issue has been resolved and the service is operating normally.