https://approjects-vendor-status-watch.static.hf.space/v/loopup.htmlIncidents from Loopup's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/gy74ggdft025loopup:2026-08-25T08:17:36.896ZTue, 25 Aug 2026 08:17:36 +0000Vivo has implemented an anti-spam call filtering system that is affecting call completion to Vivo mobile numbers across Brazil. This is an industry-wide issue affecting all telecom operators, not something specific to LoopUp or any single carrier partner. Impact: Customers may experience calls to Vivo mobile numbers in Brazil failing to connect or ring. What we're doing: We're monitoring the situation alongside our carrier partners and will update you if Vivo's filtering criteria change or a resolution timeline emerges. There is currently no fix timeline, as this is a unilateral change on Vivo's network. What customers can do: If a specific number needs to be reviewed, Vivo offers a business unblock request form at vivo.com.br/para-empresas/modo-seguro/anti-spam, requiring the CNPJ, https://stspg.io/vnxlhk0g3xzploopup:2026-08-21T21:57:55.548ZFri, 21 Aug 2026 21:57:55 +0000The issue impacting inbound calls has now been resolved. Callers should no longer be routed to the 'Welcome to LoopUp' prompt and calls are connecting to their intended destinations as normal. We will follow up directly with affected customers to explain what happened and outline the steps we are taking to prevent a recurrence. We apologise for any inconvenience caused. Our Service Desk Team remain available 24/7 at servicedesk@loopup.com.https://stspg.io/rd2ftvt98w5wloopup:2026-05-27T14:12:50.891ZWed, 27 May 2026 14:12:50 +0000The issue affecting a subset of inbound calls to UK numbers has now been resolved. The temporary workaround has been removed, and services are operating normally. Testing and monitoring confirm that call routing and audio are stable across the platform. If you experience any further issues, please contact servicedesk@loopup.com.https://stspg.io/mb8bw67l08s5loopup:2026-03-23T11:31:59.362ZMon, 23 Mar 2026 11:31:59 +0000The issue affecting inbound calls in South Korea has now been fully resolved. Testing and monitoring confirm that services are operating normally, with calls connecting as expected. We will continue to monitor to ensure ongoing stability. If you experience any further issues, please contact servicedesk@loopup.com.https://stspg.io/q28s0c0zdll5loopup:2026-03-20T09:25:53.033ZFri, 20 Mar 2026 09:25:53 +0000The issue affecting inbound calls in Hong Kong and Israel has now been fully resolved. Testing and monitoring confirm that services are operating normally, with calls connecting as expected. We will continue to monitor to ensure ongoing stability. If you experience any further issues, please contact servicedesk@loopup.com.https://stspg.io/sht6sd14gynjloopup:2026-03-10T08:41:52.290ZTue, 10 Mar 2026 08:41:52 +0000We believe the issue has now been resolved. Testing indicates that services are functioning normally, with calls completing successfully across the network. We will continue to monitor the situation to ensure stability. If you experience any further issues, please contact us at servicedesk@loopup.com.https://stspg.io/t2l9nwrrp3hcloopup:2026-03-05T08:46:42.502ZThu, 05 Mar 2026 08:46:42 +0000We believe that all CDR data has now been restored. Will continue to monitor performance closely. If you encounter any further issues, please contact us at servicedesk@loopup.com.https://stspg.io/b8lll3t969gsloopup:2026-01-27T09:18:13.735ZTue, 27 Jan 2026 09:18:13 +0000We believe that all impacted service areas are now operational. Should you require additional information or wish to report a new issue, please contact our Support Team at servicedesk@loopup.com.https://stspg.io/r0my0lmrnz9yloopup:2025-11-20T10:38:43.806ZThu, 20 Nov 2025 10:38:43 +0000This incident has been resolved.https://stspg.io/7d936d4yxrd9loopup:2025-11-18T14:36:39.992ZTue, 18 Nov 2025 14:36:39 +0000Our monitoring indicates that the Cloudflare issue affecting LoopUp One has now been resolved and full service has been restored. If you experience any further issues, please contact us at servicedesk@loopup.com.https://stspg.io/grjx7yvxr0c2loopup:2025-10-29T16:15:29.171ZWed, 29 Oct 2025 16:15:29 +0000Following monitoring, it appears that full portal functionality has now been restored as of 23:15 UTC on 29th October 2025. Will continue to monitor performance closely. For more information on the root cause and a full post incident review (PIR), please refer to https://azure.status.microsoft/en-us/status/history/. If you encounter any new issues, please contact us at servicedesk@loopup.com.https://stspg.io/8rfw42593dv0loopup:2025-10-09T08:41:43.118ZThu, 09 Oct 2025 08:41:43 +0000We believe that full portal functionality has now been restored. Will continue to monitor performance closely. If you encounter any further issues, please contact us at servicedesk@loopup.com. For updates on the root cause and future mitigations, please refer to https://azure.status.microsoft/en-us/statushttps://stspg.io/4yr3nvyml514loopup:2025-09-17T13:55:14.037ZWed, 17 Sep 2025 13:55:14 +0000We’re pleased to confirm that the assessment has been fully completed and all functionality has now been restored. We apologize for any inconvenience this may have caused. This audit is an essential part of telephony operations in China, ensuring compliance with national standards and regulations so that our service remains trusted, robust, and compliant. Thank you for your patience and cooperation throughout this process. If you experience any further issues, please contact us at servicedesk@loopup.com.