https://approjects-vendor-status-watch.static.hf.space/v/moveworks.htmlIncidents from Moveworks's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/h1fy411xzz6jmoveworks:2026-09-10T04:48:37.000ZThu, 10 Sep 2026 04:48:37 +0000This incident has been resolved.https://stspg.io/yy0f5ygtvfyxmoveworks:2026-09-04T12:17:41.821ZFri, 04 Sep 2026 12:17:41 +0000Workaround Available We have identified that, for some affected customers, the Available to setting for the Moveworks bot in the Microsoft Teams admin centre is set to No one. Restoring the appropriate availability has resolved the issue for some customers. Teams administrators can update this setting by following these steps: 1. Sign in to the Microsoft Teams admin centre. 2. Go to Teams apps → Manage apps and select the Moveworks bot. 3. Open the Users and groups tab. Alternatively, select No one (org-wide default) if it appears as a link. 4. Under Availability, select Edit availability. 5. Change Available to from No one to one of the following: Everyone — Select this if all users in the tenant should have access to the bot. This is the most common setting for Moveworks deployments.https://stspg.io/9kh2q2ywywg7moveworks:2026-08-20T14:55:20.883ZThu, 20 Aug 2026 14:55:20 +0000The intermittent unresponsiveness of the AI Assistant in Microsoft Teams has been resolved. Responses have returned to normal, and we have confirmed stability through continued monitoring. No further action is required from customers.https://stspg.io/9ws2lr41lyr7moveworks:2026-08-19T14:21:20.891ZWed, 19 Aug 2026 14:21:20 +0000Issue summary and resolution details from Microsoft: Issue: Some published Teams apps briefly displayed the app publisher's default icon instead of the custom icon/branding configured by the tenant admin. Root Cause: A recent platform change to how bot-based interactions authenticate could, in certain cross-tenant request paths, cause the service to look up the tenant's data in the wrong geographic region. When that lookup did not resolve, the service temporarily cached an incomplete view of the tenant's app-customization settings. While that cached view was in effect, affected apps fell back to the publisher's default icon rather than the configured custom branding. The actual configuration was never lost — it remained correct in the source of record; only the temporary cached copy was https://stspg.io/xmc2nmgysx51moveworks:2026-08-11T17:45:35.145ZTue, 11 Aug 2026 17:45:35 +0000This incident has been resolved.https://stspg.io/nfsqqmrbpnkfmoveworks:2026-08-10T13:41:05.395ZMon, 10 Aug 2026 13:41:05 +0000We have identified authentication failures affecting SharePoint Online integrations that use Microsoft App Store authentication, following Microsoft’s deprecation of the legacy ACS authentication method. As a result, legacy SharePoint knowledge ingestion will fail for affected customers. As an immediate workaround, please follow the SharePoint Online Azure App Registration guide. https://docs.moveworks.com/service-management/access-requirements/knowledge-base-systems/sharepoint-online-access-requirements-new-1#1-configure-azure-app-registration Engineering is working on a JWT-based update for Microsoft App Store authentication. We will share additional updates as they become available.https://stspg.io/nhy7sr4b0528moveworks:2026-08-10T12:46:10.418ZMon, 10 Aug 2026 12:46:10 +0000This incident has been resolved.https://stspg.io/4rv0qyb6flytmoveworks:2026-08-03T17:00:00.000ZMon, 03 Aug 2026 17:00:00 +0000We identified an issue with CSAT surveys not going out for the mentioned week. We identified the issue and have fixed it; subsequent CSAT's should run as usual. We sincerely apologise for the inconvenience caused.https://stspg.io/1vtkvt5p0g1dmoveworks:2026-07-29T18:26:12.385ZWed, 29 Jul 2026 18:26:12 +0000This incident has been resolved.https://stspg.io/vpqr65zvfj0vmoveworks:2026-07-07T15:39:15.480ZTue, 07 Jul 2026 15:39:15 +0000Our engineering team has resolved the issue. Logs in Moveworks Setup are now loading as expected. Thank you for your patience, and apologies again for the inconvenience.https://stspg.io/tcw8fc8zr2z1moveworks:2026-06-26T18:09:04.036ZFri, 26 Jun 2026 18:09:04 +0000This incident has been resolvedhttps://stspg.io/j2nxt92lzc7ymoveworks:2026-06-23T09:15:18.000ZTue, 23 Jun 2026 09:15:18 +0000This incident has been resolved.https://stspg.io/mkr7fvjqv55gmoveworks:2026-06-22T17:15:40.094ZMon, 22 Jun 2026 17:15:40 +0000The fix has been rolled out for all impacted customers and this incident has been resolved.https://stspg.io/m6nfcsls1tpqmoveworks:2026-06-18T12:57:59.432ZThu, 18 Jun 2026 12:57:59 +0000This incident has been resolved.https://stspg.io/bbrk6lgrz8lcmoveworks:2026-06-11T00:30:00.000ZThu, 11 Jun 2026 00:30:00 +0000On June 10, 2026, between 5:15 PM and 6:24 PM PST, users in the US region experienced a loss of Enterprise Search within the AI Assistant. Our team identified and resolved the issue within the same hour. We apologize for the impact to your experience.https://stspg.io/41bw8ymtgnvqmoveworks:2026-06-09T13:03:44.370ZTue, 09 Jun 2026 13:03:44 +0000This incident has been resolved as of 6:30 AM PST. We apologize for any inconvenience this may have caused.https://stspg.io/m9r8tggpy64pmoveworks:2026-06-05T13:08:03.947ZFri, 05 Jun 2026 13:08:03 +0000This incident has been resolved.https://stspg.io/2hcdpknp1sd5moveworks:2026-05-29T07:00:00.000ZFri, 29 May 2026 07:00:00 +0000The line breaks and bolding of the words were not being respected in the messages the Assistant was sending out, mainly the Employee Comms, Agent Studio messages.https://stspg.io/js87rwxgcwqymoveworks:2026-05-20T12:28:10.021ZWed, 20 May 2026 12:28:10 +0000We are pleased to inform you that the issue with the View Permission feature in Setup has been resolved. The feature is now returning the expected results. We apologize for the inconvenience caused and thank you for your patience.https://stspg.io/8f2f4zl1w7ylmoveworks:2026-05-19T16:42:49.564ZTue, 19 May 2026 16:42:49 +0000This incident has been resolved. User Identity Ingestion is now functioning as expected and user identity sync has been restored for all affected customers. We apologize for any inconvenience this may have caused.https://stspg.io/ypnybtbb0p21moveworks:2026-05-12T20:35:43.762ZTue, 12 May 2026 20:35:43 +0000This incident has been resolved as of 1:45 PM PST. Live Agent Chat has been restored and is functioning as expected. We appreciate your patience and apologize for any inconvenience caused.https://stspg.io/r1q6yr16n970moveworks:2026-04-22T16:43:28.925ZWed, 22 Apr 2026 16:43:28 +0000We are pleased to confirm that the issue causing the Moveworks AI Assistant to not load on web pages has been fully resolved. We appreciate your patience and apologize for any inconvenience this may have caused.https://stspg.io/ys0rrtp74n13moveworks:2026-03-24T16:45:50.529ZTue, 24 Mar 2026 16:45:50 +0000This incident has been resolved.https://stspg.io/km2fk50y766pmoveworks:2026-03-18T16:40:11.632ZWed, 18 Mar 2026 16:40:11 +0000We’re pleased to confirm that the issue has been resolved. Thank you for your patience and continued support.https://stspg.io/9x5h289yx775moveworks:2026-03-17T06:30:00.000ZTue, 17 Mar 2026 06:30:00 +0000We identified and resolved an issue where some users experienced failed or missing responses while interacting with the Moveworks AI Assistant. During this time, the assistant may have been temporarily unresponsive or slower than expected. Our team quickly investigated the issue and implemented mitigations to restore normal service. We sincerely apologize for the inconvenience and appreciate your patience. Duration: 11:19 PM – 11:36 PM PSThttps://stspg.io/b3xqy83q6s5xmoveworks:2026-02-19T16:40:02.000ZThu, 19 Feb 2026 16:40:02 +0000This incident has been resolvedhttps://stspg.io/7jbt21t0qv8lmoveworks:2026-02-12T04:26:47.000ZThu, 12 Feb 2026 04:26:47 +0000This incident has been resolved. The Service Health Advisory that you can look up in your M365 Admin center Service Health section is TM1230990.https://stspg.io/9ks8dq12y81hmoveworks:2026-02-04T12:17:37.073ZWed, 04 Feb 2026 12:17:37 +0000This incident has been resolved as of 6:12 AM PST. We appreciate your patience.https://stspg.io/fw776j0qhfltmoveworks:2026-01-28T16:19:46.942ZWed, 28 Jan 2026 16:19:46 +0000This incident has been resolved. Thanks again for you patience and understanding.https://stspg.io/ylrz422s49vjmoveworks:2026-01-21T16:46:14.079ZWed, 21 Jan 2026 16:46:14 +0000The issue has been fully resolved, and users should now be able to sign in to the My Moveworks portal using SSO normally. If you continue to experience problems, please contact support.