https://approjects-vendor-status-watch.static.hf.space/v/nexcess.htmlIncidents from Nexcess's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/crrc6p2cyq7qnexcess:2026-09-16T05:14:32.185-04:00Wed, 16 Sep 2026 09:14:32 +0000We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution. As a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible. We will provide further updates as more information becomes available.https://stspg.io/lggh4gy1td34nexcess:2026-09-12T04:12:30.340-04:00Sat, 12 Sep 2026 08:12:30 +0000This incident has been resolved.https://stspg.io/8j5d8gg5ptp2nexcess:2026-09-09T07:31:06.000-04:00Wed, 09 Sep 2026 11:31:06 +0000This incident has been resolved.https://stspg.io/6nrnww5rf1pcnexcess:2026-09-05T09:50:51.608-04:00Sat, 05 Sep 2026 13:50:51 +0000Our technical teams continue to actively work through the remediation process across affected environments. The patch rollout is progressing in batches, with teams continuing to apply the available Adobe security patch across affected Magento versions. We are also continuing system scans and validation of patched environments to help ensure affected sites can be safely restored to a known-good state. We will continue to keep clients informed as meaningful progress is made. If you need assistance or have any concerns, please contact our Support team.https://stspg.io/tw52rzb2syqbnexcess:2026-09-02T20:08:29.586-04:00Thu, 03 Sep 2026 00:08:29 +0000This incident has been resolved.https://stspg.io/pf93wvgq2m6xnexcess:2026-09-02T11:04:40.000-04:00Wed, 02 Sep 2026 15:04:40 +0000This incident has been resolved.https://stspg.io/szj1n809nwzynexcess:2026-08-30T01:30:08.353-04:00Sun, 30 Aug 2026 05:30:08 +0000The Nexcess Client Portal login issue has been resolved. Services are now fully operational, and no further impact has been observed.https://stspg.io/v4fnj6pjcx6nnexcess:2026-08-20T07:28:49.000-04:00Thu, 20 Aug 2026 11:28:49 +0000We have completed our review of this issue and are closing this incident. The root cause was identified as a compatibility issue within the WP Rocket plugin following the WordPress 7.1 update. WP Rocket has released a fix, and customers can resolve the issue by updating the plugin to version 3.23.2.2 or later. As this involves a third-party plugin, we are not performing automated plugin updates across customer environments. However, we conducted a fleet-wide review to identify customers using affected WP Rocket versions and proactively communicated the issue, available fix, and recommended actions to those customers. Customers who continue to experience issues can contact our Support team for assistance with disabling the plugin or for guidance on updating WP Rocket to a fixed version. https://stspg.io/rzzkh7hbtz1bnexcess:2026-08-17T11:35:24.168-04:00Mon, 17 Aug 2026 15:35:24 +0000This incident has been resolved.https://stspg.io/ffvn47vlj2fpnexcess:2026-08-16T17:34:22.058-04:00Sun, 16 Aug 2026 21:34:22 +0000This incident has been resolved.https://stspg.io/7pyndh1vkv71nexcess:2026-08-12T11:45:01.183-04:00Wed, 12 Aug 2026 15:45:01 +0000The WordPress security vulnerability CVE-2026-65640 has been addressed in the latest WordPress security releases. Customers are encouraged to keep their WordPress installations updated to the latest available security release within their current supported branch. We have proactively contacted customers identified as running potentially affected WordPress versions and provided recommendations to update their installations. At this time, the incident has been resolved, and the related status page notification will be closed.https://stspg.io/wp5v6chnf8r4nexcess:2026-08-11T01:55:59.126-04:00Tue, 11 Aug 2026 05:55:59 +0000The issue affecting a subset of our servers in the us-west-1 region has been resolved. Our team has restored service, and the affected servers are operating normally. We apologize for any disruption this may have caused and appreciate your patience and understanding while we worked to resolve the issue.https://stspg.io/61g1xdw08jv3nexcess:2026-08-08T09:28:10.556-04:00Sat, 08 Aug 2026 13:28:10 +0000The WordPress security vulnerability CVE-2026-64638 has been addressed in the latest WordPress security releases. Customers are encouraged to keep their WordPress installations updated to the latest available security release within their current supported branch. We have proactively contacted customers identified as running potentially affected WordPress versions and provided recommendations to update their installations. At this time, the incident has been resolved, and the related status page notification will be closed.https://stspg.io/67byj4p16g8wnexcess:2026-08-07T19:32:26.254-04:00Fri, 07 Aug 2026 23:32:26 +0000This incident has been resolved.https://stspg.io/vlqtdxffy7jqnexcess:2026-08-04T01:31:46.072-04:00Tue, 04 Aug 2026 05:31:46 +0000This incident has been resolved.https://stspg.io/g6vjhnplfk0nnexcess:2026-07-17T21:44:44.185-04:00Sat, 18 Jul 2026 01:44:44 +0000This incident has been resolved.https://stspg.io/jqdq3h34mfrrnexcess:2026-07-10T05:15:08.711-04:00Fri, 10 Jul 2026 09:15:08 +0000This incident has been resolved.https://stspg.io/wpghnyclqp2snexcess:2026-07-09T10:36:54.540-04:00Thu, 09 Jul 2026 14:36:54 +0000The security updates have been applied across our fleet.https://stspg.io/q89zcfqmr7xnnexcess:2026-06-26T01:27:07.988-04:00Fri, 26 Jun 2026 05:27:07 +0000This advisory is now being closed. We encourage our customers to ensure that any affected WordPress plugins have been updated to the latest available versions and continue following WordPress security best practices. If you believe your website may have been impacted or require assistance, please contact our Support team.https://stspg.io/zw44cdszgflmnexcess:2026-06-18T20:34:30.092-04:00Fri, 19 Jun 2026 00:34:30 +0000This incident has been resolved.https://stspg.io/8r73wm0p59rsnexcess:2026-06-17T17:02:05.840-04:00Wed, 17 Jun 2026 21:02:05 +0000This incident has been resolved.https://stspg.io/ddqs5k4spx8tnexcess:2026-06-15T03:24:54.540-04:00Mon, 15 Jun 2026 07:24:54 +0000Our Engineers have successfully restored service to the affected server, and all services are operating normally. Following a period of monitoring, the environment has remained stable and no further issues have been observed. As a result, this incident has been resolved. We appreciate your patience and understanding throughout this incident. If you experience any issues or have any questions, please feel free to contact our support team via Live Chat or by opening a Support Case.https://stspg.io/z627v58yvj7snexcess:2026-06-13T01:36:40.904-04:00Sat, 13 Jun 2026 05:36:40 +0000The earlier issue affecting a subset of Cloudhosts under the KVM has now been fully resolved. All Cloudhosts on the KVM node are currently online and operating normally. Our engineering team has confirmed that services have been restored and are continuing to monitor the system to ensure stabilityhttps://stspg.io/f3wkzxq2358bnexcess:2026-05-08T17:10:30.427-04:00Fri, 08 May 2026 21:10:30 +0000This incident has been resolved.https://stspg.io/7m987z1hmykcnexcess:2026-05-04T20:18:25.768-04:00Tue, 05 May 2026 00:18:25 +0000This incident has been resolved.https://stspg.io/83k82zqh9wbcnexcess:2026-04-15T18:58:23.463-04:00Wed, 15 Apr 2026 22:58:23 +0000This incident has been resolved.https://stspg.io/m11256368b45nexcess:2026-04-11T16:29:03.733-04:00Sat, 11 Apr 2026 20:29:03 +0000We have been monitoring the situation, and everything has remained stable. This incident has now been resolved.https://stspg.io/tgsbwyhr2059nexcess:2026-04-10T11:16:53.371-04:00Fri, 10 Apr 2026 15:16:53 +0000This issue has been fully resolved, and all services are operating normally. We have continued to monitor the environment and have not observed any further issues. Customer websites and services remain fully operational, and support response times have returned to normal. If you experience any issues or need assistance, please reach out via Live Chat or by submitting a support case. We appreciate your patience throughout this incident.https://stspg.io/25j2f6hsz041nexcess:2026-04-10T04:23:03.727-04:00Fri, 10 Apr 2026 08:23:03 +0000The issue has been resolved following the implementation of a fix. We have closely monitored the environment and have not observed any further issues. The server is stable and operating normally. If you experience any issues or need assistance, please reach out via Live Chat or by submitting a support case. We appreciate your patience throughout this incident.https://stspg.io/1pqcnkm20jk3nexcess:2026-04-10T02:08:18.827-04:00Fri, 10 Apr 2026 06:08:18 +0000This incident has been resolved.