PriceHubble incidents — Vendor Status Watch

Templates and Share link API degradation [resolved]

Tue, 08 Sep 2026 08:00:00 +0000

Summary On 8 September 2026, between 10:11 and 10:59 CEST, we experienced an incident affecting our Templates and Share link APIs. During this window, users might have encountered errors when generating or acccessing page links. Full service was restored at 10:59 CEST. Root Cause A recent dependency upgrade introduced a compatibility issue between our API framework and an underlying observability library, which caused a few specific endpoints to fail once traffic passed a certain volume. Remediation We rolled back the affected deployment to immediately restore the service. We are applying a permanent fix to the underlying dependency issue before reintroducing the change. We apologise for any inconvenience this caused and thank you for your patience.

Intermittent failures on Comparables [resolved]

Mon, 31 Aug 2026 12:55:14 +0000

We haven't observed any errors after our fix. The incident is resolved.

Offers search API degraded [resolved]

Fri, 19 Jun 2026 10:00:00 +0000

We are aware of an issue affecting offers search API and are investigating. Updates will be posted here as we progress

Database capacity incident affecting Service Availability [resolved]

Sat, 30 May 2026 13:20:45 +0000

All services have returned to normal operation and are stable. We have identified and paused the processes that contributed to the incident, and the platform has fully recovered. We will continue to monitor the environment closely to ensure stability. A detailed postmortem, including root cause analysis, impact assessment, and follow-up actions, will be shared as soon as it is available. Thank you for your patience while we worked to resolve the issue.

Valuation API Outage [resolved]

Wed, 13 May 2026 08:30:00 +0000

Summary On 13 May 2025, between 10:30 and 11:05 CEST, we experienced an incident affecting our API services. The majority of users were unable to access the Valuation API during this window, and elevated response latency was observed across all API endpoints. Full service was restored at 11:05 CEST. Root Cause We identified a bottleneck in a component on the critical path of our infrastructure. Under load, this component became a limiting factor and degraded service availability and performance. Remediation We are actively implementing improvements to the affected component to increase its scalability and prevent recurrence. We will continue to monitor the situation closely following these changes. Monitoring & Transparency<