https://approjects-vendor-status-watch.static.hf.space/v/shelf-io.htmlIncidents from Shelf.io's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/x0rk8q4r8zlyshelf-io:2026-06-23T12:00:00.000ZTue, 23 Jun 2026 12:00:00 +0000Between 23 Jun 12:00 UTC and 25 Jun 19:00 UTC, we experienced intermittent errors in core resource fetching. This caused a small percentage of requests to fail, which in some cases resulted in users seeing a white screen instead of the app. The incident affected a small number of customers globally. Due to a configuration issue, impact may have been higher for some customers than others. The issue has been resolved, and service has returned to normal. We apologize for the disruption.https://stspg.io/vzc8584grpybshelf-io:2025-11-03T14:15:19.000ZMon, 03 Nov 2025 14:15:19 +0000Duration: ~2h55m. Cause: CDN cache contamination of homepage caches. Impact limited to US and EU Self-service portal homepages. All systems normal.https://stspg.io/dyz0g9wk22qcshelf-io:2025-10-20T14:16:22.906ZMon, 20 Oct 2025 14:16:22 +0000This incident has been resolved.https://stspg.io/qcxyynym70f9shelf-io:2025-10-20T06:48:07.000ZMon, 20 Oct 2025 06:48:07 +0000This incident has been resolved.https://stspg.io/f8d1qc1xntm7shelf-io:2025-10-17T15:22:38.000ZFri, 17 Oct 2025 15:22:38 +0000On October 17, 2025, between 15:22 and 16:03 UTC, users in our US region experienced intermittent errors when searching for content, viewing announcements, and submitting feedback. At the peak of the incident, approximately 40% of requests to these services returned errors, while other platform capabilities remained fully operational. This event occurred during an ongoing maintenance process to upgrade our search relevance engine - work aimed at delivering more accurate, higher‑quality results to users. We ran this upgrade path in the background for several days at minimal load to avoid disruption. Near the end of the week, a configuration error caused the process to place more load on the system than intended. Coupled with a spike in search activity, this created temporary capacity presshttps://stspg.io/lp4h68tvbgx2shelf-io:2025-09-12T16:30:49.000ZFri, 12 Sep 2025 16:30:49 +0000This incident has been resolved.https://stspg.io/6yzv01gpg9wlshelf-io:2025-09-10T14:38:07.000ZWed, 10 Sep 2025 14:38:07 +0000SSO sign-ins have been restored. Between 14:38-16:27 UTC a configuration regression in our authentication layer caused the authorization code exchange to fail, resulting in "access_denied (Unauthorized)" after IdP login. We corrected the configuration and refreshed services; metrics show recovery across all regions.https://stspg.io/dkcgwxvyqbxfshelf-io:2025-09-02T18:26:24.000ZTue, 02 Sep 2025 18:26:24 +0000Between 18:26 - 18:56 UTC in the US region, approximately 20% of search and content viewing requests failed outright. The remaining successful requests experienced elevated latency, with p99 around 17 seconds. Content creation and edits were not affected.https://stspg.io/ll7wz691dhvgshelf-io:2025-08-22T09:27:36.029ZFri, 22 Aug 2025 09:27:36 +0000The issue has been fully resolved and all functionalities are now restored. Thank you for your patience throughout this incident.