https://approjects-vendor-status-watch.static.hf.space/v/smartsheet.htmlIncidents from Smartsheet's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/p2bsj2rqyxx9smartsheet:2026-09-16T03:36:37.181-07:00Wed, 16 Sep 2026 10:36:37 +0000This issue has been identified and a fix is being implemented in coordination with our partners.https://stspg.io/rljmp4ztkybbsmartsheet:2026-09-11T13:20:28.379-07:00Fri, 11 Sep 2026 20:20:28 +0000This incident has been resolved.https://stspg.io/y1r6gdt3yg08smartsheet:2026-08-27T06:33:29.675-07:00Thu, 27 Aug 2026 13:33:29 +0000Between August 26 and August 28, 2026, customers experienced intermittent issues logging in to Smartsheet and loading sheets, Dashboards, Reports, and certain premium applications, including Control Center, Dynamic View, WorkApps, and Resource Management. The most significant disruption occurred on August 26, lasting approximately 3 hours and 56 minutes, from 12:21 to 16:17 UTC. A shorter recurrence affected customers for approximately 47 minutes on August 27, from 13:03 to 13:50 UTC. A smaller number of customers in our European region experienced a brief period of similar impact on August 28, lasting under 30 minutes, before the issue was fully and permanently resolved. Customers in our Australia and Government regions were not affected at any point during this incident. The underlying https://stspg.io/9cmq02rdjgvbsmartsheet:2026-08-26T06:28:27.287-07:00Wed, 26 Aug 2026 13:28:27 +0000Between August 26 and August 28, 2026, customers experienced intermittent issues logging in to Smartsheet and loading sheets, Dashboards, Reports, and certain premium applications, including Control Center, Dynamic View, WorkApps, and Resource Management. The most significant disruption occurred on August 26, lasting approximately 3 hours and 56 minutes, from 12:21 to 16:17 UTC. A shorter recurrence affected customers for approximately 47 minutes on August 27, from 13:03 to 13:50 UTC. A smaller number of customers in our European region experienced a brief period of similar impact on August 28, lasting under 30 minutes, before the issue was fully and permanently resolved. Customers in our Australia and Government regions were not affected at any point during this incident. The underlying https://stspg.io/9sqz47rrrh2csmartsheet:2026-08-25T13:45:29.799-07:00Tue, 25 Aug 2026 20:45:29 +0000This incident has been resolved.https://stspg.io/vrp68skyl8qqsmartsheet:2026-08-11T12:51:45.273-07:00Tue, 11 Aug 2026 19:51:45 +0000On August 11 from approximately 7:00 AM to 4:20 PM PDT, some customers experienced timeouts or failures when loading sheets and reports, as well as automation workflow failures that caused some workflows to disable due to elevated error rates. The incident was caused by a database query-routing issue related to the conditions behind recent service disruptions, where certain reads were routed to primary write servers and an edge case involving sheet synchronization amplified the resulting load. We stabilized the service by 3:20 PM PDT and confirmed full recovery by 4:20 PM PDT after scaling affected services and failing over database servers to increase capacity. We identified and deployed a permanent code fix to correct the query routing. We are also improving monitoring and safeguards to https://stspg.io/hl4qwzynvx74smartsheet:2026-07-30T07:54:23.720-07:00Thu, 30 Jul 2026 14:54:23 +0000On July 30, 2026, between approximately 11:00 and 15:57 UTC, some customers could not load sheets and experienced API timeouts. This also affected Control Center, Table View, Timeline and Board views, Reports, Dashboards, Forms, Dynamic View, and Bridge integrations. The cause was a backend service that came under heavy CPU load during the morning traffic ramp-up. Its automated health checks began removing overloaded instances faster than replacements could come online, and the service's minimum capacity setting was too low to absorb the loss. Our engineers resolved the issue by raising the service's capacity limits, which restored healthy capacity and returned performance to normal within minutes. No data was lost. We have permanently raised the capacity floor, and we are tuning the healthttps://stspg.io/w4z44rdbk7fpsmartsheet:2026-07-15T02:23:07.351-07:00Wed, 15 Jul 2026 09:23:07 +0000Starting at approximately 1:44 AM PT on July 15, 2026, some customers may have experienced errors when performing actions that rely on Smartsheet's authorization checks, such as access checks on assets. This was caused by a temporary issue during a routine system update that briefly caused a portion of requests to be directed to an unavailable part of our infrastructure. During this period, affected requests may have failed. The issue was identified and corrected, and normal operation was restored.https://stspg.io/wv3g5tdz1jqdsmartsheet:2026-06-24T14:51:24.289-07:00Wed, 24 Jun 2026 21:51:24 +0000On June 24, 2026, an automated workflow generated an unusually large volume of update requests in a short period, which temporarily disrupted the internal event-processing infrastructure responsible for delivering notification emails and in-app alerts. This caused approximately 85% of update request and approval request notifications to be delayed for roughly 13 hours. No data was lost—all notifications were ultimately delivered once the system recovered. We have since implemented automated recovery mechanisms and are adding safeguards to prevent oversized requests from impacting the notification pipeline in the future.https://stspg.io/0kkdfjb9pnypsmartsheet:2026-06-18T14:42:11.112-07:00Thu, 18 Jun 2026 21:42:11 +0000Starting in late May, we observed a marked increase in volume and sophistication of spam submissions to public Smartsheet Forms \(forms available to the general public and not requiring a Smartsheet login\), even with the Captcha setting enabled. This resulted in some customers experiencing an increase in unwanted spam content, frequently containing cryptocurrency or phishing links, delivered into their sheets. The activity was generated by automated bots operating through anonymized networks and proxy services. This primarily impacted but was not limited to the US region. Once the abuse was identified, we evaluated, deployed, tested, and tuned a series of protective measures over the following weeks. Because automated abuse of this kind adapts over time, addressing it requires an iteratihttps://stspg.io/7s12m1dw8035smartsheet:2026-06-10T15:21:49.071-07:00Wed, 10 Jun 2026 22:21:49 +0000**The Smartsheet Merge add-on for Google Docs stopped working after Google removed support for an older runtime environment that the add-on depended on, causing the add-on to fail entirely for all users \(~234,000 affected\).** The issue was resolved on June 11, 2026, by updating the add-on's code and deployment configuration to be compatible with Google's current platform — no customer data was lost.https://stspg.io/47sb3df10lvysmartsheet:2026-06-03T13:28:16.873-07:00Wed, 03 Jun 2026 20:28:16 +0000On Wednesday, June 3, beginning at approximately 11:15 AM PDT, a platform configuration change caused sheets, reports, dashboards, and folders to be unexpectedly moved from their original folder locations to the top level of the workspace. Affected assets could not be manually moved by users during this period. The issue was identified at 1:28 PM PDT and the root cause was isolated and remediated at 2:10 PM PDT, stopping any further impact. The issue affected customers across North America, European Union, and Australia regions. Our engineering team worked to identify and restore all affected assets back to their original folder structure. The restoration process was completed on June 5, at 12:53 PM PDT, with 99.98% of affected assets successfully returned to their correct locations. For https://stspg.io/61pn0mr7ks4ssmartsheet:2026-05-27T10:50:07.515-07:00Wed, 27 May 2026 17:50:07 +0000On May 27, 2026, from approximately 8:30 AM to 2:00 PM PDT, some customers were unable to load sheets, receiving the error, "We're having trouble reaching Smartsheet right now." This was caused by an unexpectedly high volume of simultaneous database requests triggered when loading configuration data for sheets with forms containing numerous column options. Under elevated traffic, this pattern generated hundreds of parallel queries, overwhelming the affected database cluster's read capacity. We resolved the issue by scaling database read capacity and routing traffic away from the affected infrastructure. To prevent recurrence, we are implementing changes to: * Redesign how column option data is fetched to reduce load. * Better distributing database traffic and protecting database capacityhttps://stspg.io/8mm5692kl3jrsmartsheet:2026-04-22T09:45:46.295-07:00Wed, 22 Apr 2026 16:45:46 +0000Between 22:40 UTC on April 21 and 19:21 UTC on April 22, the Workspace Panel was not rendering consistently for users. Regardless of whether they had toggled it on or off, the panel did not appear. The issue was particularly present for non-Enterprise users \(Business and Pro accounts\). The impact was limited to the panel and did not affect any other UI flows within the Smartsheet app. The incident was resolved by rolling back the affected Workspace Panel to a previous known good version.https://stspg.io/fdr449sfg01csmartsheet:2026-04-17T12:23:40.421-07:00Fri, 17 Apr 2026 19:23:40 +0000This incident has been resolved.https://stspg.io/r2bsl4ll5n5ysmartsheet:2026-04-13T09:33:38.682-07:00Mon, 13 Apr 2026 16:33:38 +0000On Monday, April 13, between 7:00 AM and 11:30 AM PST, some users experienced failures when submitting Smartsheet forms. The issue was isolated to CAPTCHA-enabled forms and was caused by a problem with our reCAPTCHA verification endpoint. Error rates declined significantly by mid-morning and the incident was fully resolved by 11:30 AM PST. All form submissions are operating normally.https://stspg.io/t6x0vn34jryksmartsheet:2026-03-31T11:53:41.706-07:00Tue, 31 Mar 2026 18:53:41 +0000On March 30, 2026, at approximately 10:55 PM PDT, the Proofing service encountered issue where users encountered watermarks on all legacy proofs. The outage was caused by a licensing issue and was also compounded by an internal configuration issue causing a full proofing outage. The incident was mitigated by March 31, 2026 at 1:15PM PDT To prevent recurrence, we are conducting a post-incident review focused on improving monitoring and alerting for licensing issues as well bolstering deployment stability.https://stspg.io/npqm0b0cf12vsmartsheet:2026-03-24T08:16:51.905-07:00Tue, 24 Mar 2026 15:16:51 +0000On March 24, 2026, at approximately 07:55 UTC, the Admin Center Client experienced an issue where users were unable to view user groups in the Group Management view and users in the User Management page in certain cases — instead seeing an infinite loading screen. The issue was caused by a recent update to a shared part of the Admin Center interface that controls how loading indicators are shown during searching. In the Group Management area and UserView, this change accidentally made the page think it was always still loading, so users saw a never-ending loading screen and couldn't view groups \(and in some cases users\). The problem was fixed by rolling back that change, which finalized at 09:06 UTC. To prevent recurrence, we are conducting a post-incident review focused on improving mohttps://stspg.io/f33vwbhhblqtsmartsheet:2026-03-03T09:16:41.432-08:00Tue, 03 Mar 2026 17:16:41 +0000On 4:47PM Pacific Standard Time, March 2nd, 2026, a code regression impacted a subset of Form Submissions to propagate to the underlying sheets and some API requests. Service was restored by rolling back to the last known stable deployment. A manual scale up was applied to meet the demands of the queues. Issue was successfully resolved by 9:53AM PST March 3rd, 2026. All previously failed form submissions were successfully replayed by 12:20PM PST, March 4th, 2026.https://stspg.io/9k6zbycs4m07smartsheet:2026-02-27T13:55:31.941-08:00Fri, 27 Feb 2026 21:55:31 +0000On February 25, 2026, a data synchronization issue was identified in Brandfolder's reporting infrastructure. The logical replication pipeline between the production database and the analytics data layer fell out of sync, which caused stale or missing data in Insights dashboards, subscription page metrics, and the Insights Data Connector. Standard monthly reports were proactively paused on February 27 to prevent delivery of inaccurate data, and a partial outage was posted to the status page. Engineering began rebuilding the replication pipeline, but encountered multiple failures during the data catch-up process due to the volume of data \(~5TB\) and recurring initialization errors. The replication pipeline was stabilized on March 16 and data began flowing to the analytics layer. The team thttps://stspg.io/h5f0xrc3rrwdsmartsheet:2026-02-22T04:17:38.179-08:00Sun, 22 Feb 2026 12:17:38 +0000Approximately on 3:15AM Pacific Standard Time February 22nd, 2026 in our Australia region, a deployment was performed to resolve a performance issue. However, a configuration required to validate session cookies was incorrectly specified, which caused the web app to become inaccessible after successful login. The issue was mitigated within 80 minutes by toggling a feature flag to reroute traffic back to a stable service and full functionality was restored by 4:35AM Pacific Standard Time February 22nd, 2026.https://stspg.io/xdfyr06f5jkdsmartsheet:2026-02-17T08:08:19.905-08:00Tue, 17 Feb 2026 16:08:19 +0000On February 17th, 2026, a failure in the service linking Resource Management Workflows to the main Data Shuttle engine resulted in a service disruption for the Resource Management Advanced Reporting feature in the US Production environment. Service was restored by rolling back the most recent Data Shuttle deployment \(originally released five days prior\). While this action immediately resolved the issue, preliminary analysis indicates the root cause was likely a memory exhaustion issue within the service, rather than a defect in the deployment itself. The rollback effectively reset the service state, clearing the error. A comprehensive RCA is currently underway to pinpoint the source of the outage.https://stspg.io/tkjbhv6b2lb3smartsheet:2026-02-10T11:06:03.659-08:00Tue, 10 Feb 2026 19:06:03 +0000Starting on Monday, February 9th, 2026 at 12:00PM Pacific Time, users experienced blank pages when accessing some Proof generated links. Our engineering team identified a regression. A fix was fully deployed and full proof functionality was restored for all customers on February 10th, 2026 at 11:00AM Pacific Time. We are reviewing our deployment processes to help prevent similar incidents in the future.https://stspg.io/ty2q42g3yvvksmartsheet:2026-01-17T21:09:22.503-08:00Sun, 18 Jan 2026 05:09:22 +0000Around 7:45pm Pacific Time, our engineering team identified errors when accessing Smartsheet or making changes to assets. We made changes to our infrastructure and and observed gradual recovery. Smartsheet fully recovered at 9:33pm Pacific Time.https://stspg.io/71303cjzk4qrsmartsheet:2025-12-04T10:55:33.000-08:00Thu, 04 Dec 2025 18:55:33 +0000On Thursday, December 4th 2025 at 8:08am, users experienced delays in Document Generation requests to download generated documents or attach them to rows. The issue occurred due to increased load on the back end service following a recent code change and was resolved by 11:30am Pacific Time.https://stspg.io/v492zb95q09msmartsheet:2025-12-02T06:35:44.421-08:00Tue, 02 Dec 2025 14:35:44 +0000On December 2, 2025, at approximately 4:36 AM PST, our primary US email sending account with Sparkpost/Bird was suspended, causing all outgoing email to be held. US customers who rely on email for security and access, specifically those needing to perform password resets or log in using Time-based One-Time Password \(TOTP\), were unable to complete these actions. This issue resulted in the delay of over a million emails. The incident was declared at 6:04 AM PST, and the issue was resolved and the held email queue was processed by 8:14 AM PST. The account suspension was triggered by our vendor's compliance team due to reported email abuse originating from a compromised customer account on our platform. The immediate resolution was achieved by rapidly escalating the matter through our directhttps://stspg.io/2yfmys2kbxqbsmartsheet:2025-11-10T16:19:30.781-08:00Tue, 11 Nov 2025 00:19:30 +0000On Monday, November 10th, between 12:35 PM and 5:09 PM PST, some users experienced delays in receiving emails. This issue was identified as a regression caused by a recent deployment to our mailing service.We have rolled back the deployment, and email delivery has fully recovered. All queued emails are now being processed.https://stspg.io/909db0xrw64dsmartsheet:2025-10-29T14:17:18.093-07:00Wed, 29 Oct 2025 21:17:18 +0000Beginning at approximately 1:56 PM PDT on October 29, 2025, some customers began experiencing issues accessing https://help.smartsheet.com, due to a disruption with our third-party hosting provider. The fix was fully deployed and service was restored for all customers at approximately 2:50PM PDT.https://stspg.io/vy4lpw3xg0v3smartsheet:2025-10-29T09:56:00.000-07:00Wed, 29 Oct 2025 16:56:00 +0000Beginning on October 29th, 2025, from 8:41AM PDT, users experienced Azure/Microsoft login issues. The issue occurred due to a 3rd party authentication service provider. This was resolved by 5:05PM PDT.https://stspg.io/xjzs23y82n14smartsheet:2025-10-27T05:51:38.628-07:00Mon, 27 Oct 2025 12:51:38 +0000Starting at approximately 4:41 AM PT on October 27, 2025, some Brandfolder customers experienced intermittent delays in receiving system-generated email notifications, including invitations and notifications, due to a disruption with our third-party email processing provider. During this period, emails may not have been delivered immediately. The issue was quickly identified and resolved, and all services were confirmed fully operational by 6:13 AM PT. Any delayed messages are being delivered, and we do not expect further impact.