https://approjects-vendor-status-watch.static.hf.space/v/snapsheet.htmlIncidents from Snapsheet's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/d80ngtg7nkwgsnapsheet:2026-07-23T11:22:56.000-05:00Thu, 23 Jul 2026 16:22:56 +0000This incident has been resolved.https://stspg.io/bg2qwrf9nd5gsnapsheet:2026-06-17T18:23:46.349-05:00Wed, 17 Jun 2026 23:23:46 +0000The delay in US UAT data replication has been resolved, and performance and returned to normal levels.https://stspg.io/w50c8crcfcbvsnapsheet:2026-06-10T16:34:26.094-05:00Wed, 10 Jun 2026 21:34:26 +0000This incident has been resolved and access restored. Please reach out to Snapsheet Support with any further questions or concerns.https://stspg.io/0yxkxvyknwkmsnapsheet:2026-05-07T14:10:20.253-05:00Thu, 07 May 2026 19:10:20 +0000On May 7, 2026, a data pipeline component responsible for replicating production data to the warehouse entered a silent failure state due to an internal schema inconsistency. This caused data replication to stall for over 4 hours, resulting in missing or delayed data for affected clients. The issue was not caught by automated alerting because the pipeline continued to report a healthy status despite being inactive. Once identified, the problem was resolved by removing the affected table from the pipeline configuration, restoring normal data flow. We are in the process of updating our alerting to report this kind of issue going forward.https://stspg.io/dwl59nllzwcvsnapsheet:2026-04-14T09:38:24.019-05:00Tue, 14 Apr 2026 14:38:24 +0000### **Incident Summary** On the afternoon of **April 13**, a technical capacity limit in our data pipeline caused a temporary halt in data updates. This resulted in a delay of real-time data replication to customer databases. ### **Resolution & Recovery** * **System Fix:** Our engineering team identified the bottleneck and upgraded our database infrastructure to prevent this limit from being reached again. * **Data Restoration:** We performed a comprehensive data reconciliation over the following 48 hours to ensure all missing records were recovered and accurately synced. * **Current Status:** All services are fully restored, and all backfilled data has been verified for accuracy. * **Enhanced Monitoring:** We are taking measures to improve our alerting and response process  **Note:** https://stspg.io/n937hz57xylgsnapsheet:2026-04-13T15:02:43.017-05:00Mon, 13 Apr 2026 20:02:43 +0000This incident has been resolved.https://stspg.io/l7k8fhxd0n8jsnapsheet:2026-02-25T11:39:59.911-06:00Wed, 25 Feb 2026 17:39:59 +0000Sendgrid has resolved the issue that is causing delayed email deliveries to some recipients with Microsoft associated inboxes, and pending emails have been delivered. Please contact Snapsheet Support with any further questions or concerns.https://stspg.io/cfm30xmvd7jlsnapsheet:2026-02-23T16:37:53.409-06:00Mon, 23 Feb 2026 22:37:53 +0000We have resolved the delay in search indexing and confirmed searches are performing normally.https://stspg.io/cz6vmjm7cg91snapsheet:2026-02-02T17:02:21.934-06:00Mon, 02 Feb 2026 23:02:21 +0000This incident has been resolved, and the latest UAT release has been successfully deployed. Please contact Snapsheet Support if you experience and further issues.https://stspg.io/5426w85ndgvlsnapsheet:2026-01-22T17:34:44.477-06:00Thu, 22 Jan 2026 23:34:44 +0000We have received confirmation from SendGrid that the increased Microsoft inbox provider blocks are due to an issue with Microsoft, and that the issue is not isolated to SendGrid’s environment nor specific to their sending configuration. While we are seeing improvement (reduction) of deferrals, Microsoft customers who are continuing to observe excessive deferrals and/or blocks should fill out the OLC Support request form at https://olcsupport.office.com/. Thank you for your patience and understanding regarding this issue. If you have any further questions or concerns, please contact Snapsheet Support for assistance.https://stspg.io/jtd3zpznk0m0snapsheet:2025-12-01T09:22:46.088-06:00Mon, 01 Dec 2025 15:22:46 +0000The incident is confirmed to be resolved.https://stspg.io/96jl3dpvz807snapsheet:2025-11-18T09:12:04.819-06:00Tue, 18 Nov 2025 15:12:04 +0000The Cloudflare outage has been updated to resolved, and we've confirmed Smartcomm letters are sending successfully.https://stspg.io/74444hz00m22snapsheet:2025-10-30T10:53:10.654-05:00Thu, 30 Oct 2025 15:53:10 +0000This incident has been resolved. If you experience any further issues, please reach out to Snapsheet Support.https://stspg.io/bxdvykmys2q0snapsheet:2025-10-20T09:59:31.028-05:00Mon, 20 Oct 2025 14:59:31 +0000This incident has been resolved.https://stspg.io/9n0014t2qf0hsnapsheet:2025-08-18T09:54:12.104-05:00Mon, 18 Aug 2025 14:54:12 +0000All of the pending transactions impacted by the issue have been transitioned, and the incident is considered Resolved. Please contact Snapsheet Support if you continue to experience any further issues.