https://approjects-vendor-status-watch.static.hf.space/v/spiceworks.htmlIncidents from Spiceworks's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/q2x5z5jp0bmzspiceworks:2026-07-22T12:04:18.975-05:00Wed, 22 Jul 2026 17:04:18 +0000We haven't seen further evidence of this issue. Further work will be undertaken to identify whether a group of events can cause this condition, and how to mitigate that. Please let support@spiceworks.com know if you are seeing error pages/messages or excessively slow page load in Cloud Help Desk.https://stspg.io/g64tdkzcp600spiceworks:2026-06-22T09:06:32.323-05:00Mon, 22 Jun 2026 14:06:32 +0000No further instances of page load issues have been reported or reproduced so we're considering this issue resolved. Please let support@spiceworks.com know if you are still seeing this issue.https://stspg.io/6rddp63kdkv2spiceworks:2026-05-27T08:07:29.386-05:00Wed, 27 May 2026 13:07:29 +0000No further issues have been detected. The engineering team is analyzing the root cause to ensure future stability before the code change is redeployed.https://stspg.io/srhn63nkjm74spiceworks:2026-04-28T10:14:59.455-05:00Tue, 28 Apr 2026 15:14:59 +0000We have seen no further reports of latency or timeouts, and our internal testing confirms that performance remains stable. We are now officially marking this incident as Resolved. Root Cause: The issue was triggered by a high-volume surge of API requests from a third-party data tool. This created an unexpected load on our database, specifically impacting the ticket queue and reporting sections. Prevention: To prevent a recurrence, we have implemented new traffic controls and rate-limiting measures. We will continue to monitor these systems to ensure long-term stability. If you are still experiencing any issues, please let our team know at support@spiceworks.com.https://stspg.io/c6r08pm5yc4qspiceworks:2026-03-03T08:09:47.322-06:00Tue, 03 Mar 2026 14:09:47 +0000We have monitored the system and confirmed that notification delivery has returned to normal. As a result, we are marking this issue resolved. Note on Duplicates: Because of the way our retry logic handled the initial delays, some users may receive 1-2 duplicate notifications for older tickets. We appreciate your patience with this temporary "noise". If you continue to experience new delays, please contact us at support@spiceworks.com so we can investigate further.https://stspg.io/6pyk7dblnjg9spiceworks:2026-01-02T03:32:24.000-06:00Fri, 02 Jan 2026 09:32:24 +0000Following a period of stable monitoring, we have confirmed that the outbound email notification issue affecting the Spiceworks Cloud Help Desk (CHD) is fully resolved. All systems are operating normally, and we are officially moving this incident to "Resolved." All email-dependent features are now functioning as expected, including: • Ticket Notifications: End-users, admins, and technicians are receiving ticket update emails • User Access: Passwordless User Portal login links (magic links) are working • Onboarding: New admin and technician invitations are being sent successfully. • Reporting: Email notifications for report completions are being delivered correctly. We are now shifting our focus to a comprehensive review of the email service provider (ESP) disruption to ensure long-term shttps://stspg.io/b13fnb8j3pkzspiceworks:2025-10-20T04:55:54.782-05:00Mon, 20 Oct 2025 09:55:54 +0000This has now been resolved.https://stspg.io/9xpgw1bdd8xkspiceworks:2025-10-08T09:10:00.691-05:00Wed, 08 Oct 2025 14:10:00 +0000Engineering were able to establish the root cause of this issue and implement a fix. Testing shows normal service is restored. If you're still seeing issues, try clearing your browser cache first. If the error still occurs, please open a ticket at support@spiceworks.comhttps://stspg.io/2qjkc3c283fnspiceworks:2025-10-07T08:29:02.499-05:00Tue, 07 Oct 2025 13:29:02 +0000We kept this open to ensure the issue did not affect even a small number of users. The issue is now resolved and we've seen no further reports. If you are still seeing an issue with your mobile app notifications, please open a ticket at support@spiceworks.comhttps://stspg.io/4jqs85ygx90sspiceworks:2025-09-08T09:23:40.859-05:00Mon, 08 Sep 2025 14:23:40 +0000We're seeing no further issues and are considering this resolved. Please reach out to support@spiceworks.com if you're still seeing page load/timeout issues with cloud help desk.