<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"><channel><title>Tide incidents — Vendor Status Watch</title><link>https://approjects-vendor-status-watch.static.hf.space/v/tide.html</link><description>Incidents from Tide's public status page, polled daily.</description><lastBuildDate>Wed, 16 Sep 2026 12:28:20 +0000</lastBuildDate><item><title>Phone calls: temporary audio issues [resolved]</title><link>https://stspg.io/bxcg3jhm35g7</link><guid isPermaLink="false">tide:2026-09-10T15:25:59.247+01:00</guid><pubDate>Thu, 10 Sep 2026 14:25:59 +0000</pubDate><description>We’ve resolved the issue affecting inbound call audio.
You can now call us as normal without any audio delays.
Thanks for giving us the time to resolve this.</description></item><item><title>Phone calls audio issues [resolved]</title><link>https://stspg.io/yhqjrynv5grc</link><guid isPermaLink="false">tide:2026-09-08T11:50:45.825+01:00</guid><pubDate>Tue, 08 Sep 2026 10:50:45 +0000</pubDate><description>We’ve resolved the issue affecting inbound call audio.
You can now call us as normal without any audio delays.
Thanks for giving us the time to resolve this.</description></item><item><title>Adding Money via Cards or Digital wallets [resolved]</title><link>https://stspg.io/yp52bd1t8xv1</link><guid isPermaLink="false">tide:2026-09-01T01:43:19.712+01:00</guid><pubDate>Tue, 01 Sep 2026 00:43:19 +0000</pubDate><description>Adding Money via Cards or Digital wallet is available again

Thanks for your patience, and we’re sorry for any disruption this caused.

Tap ‘Support’ in the app if you have questions or need assistance.</description></item><item><title>Inbound and outbound payments delay [resolved]</title><link>https://stspg.io/r7l10glqrvb1</link><guid isPermaLink="false">tide:2026-08-21T10:54:20.149+01:00</guid><pubDate>Fri, 21 Aug 2026 09:54:20 +0000</pubDate><description>Inbound and outbound payments were slightly delayed, but are now going through normally.

Thanks for giving us the time to resolve this.</description></item><item><title>Disruption in multiple payments services [resolved]</title><link>https://stspg.io/dfb1frcm6v2p</link><guid isPermaLink="false">tide:2026-08-11T14:42:53.000+01:00</guid><pubDate>Tue, 11 Aug 2026 13:42:53 +0000</pubDate><description>We have now restored the Payments service. You should now be able to make transfers without delays.

We apologise for this impact on your Tide experience, thank you for your patience.</description></item><item><title>Technical issue with phone support [resolved]</title><link>https://stspg.io/wpb9kl05mwg9</link><guid isPermaLink="false">tide:2026-08-11T11:53:22.550+01:00</guid><pubDate>Tue, 11 Aug 2026 10:53:22 +0000</pubDate><description>We experienced issues with the call quality of our phone support lines.

This has now been fixed. 

Thanks for your patience while we got this sorted.</description></item><item><title>Payment delays [resolved]</title><link>https://stspg.io/68k8l7rlsn3p</link><guid isPermaLink="false">tide:2026-08-02T12:29:58.961+01:00</guid><pubDate>Sun, 02 Aug 2026 11:29:58 +0000</pubDate><description>We have now restored the Payments service. You should now be able to make transfers without delays.

We apologise for this impact on your Tide experience, thank you for your patience.</description></item><item><title>Issues with Card services [resolved]</title><link>https://stspg.io/cvbwyxwmvzsw</link><guid isPermaLink="false">tide:2026-07-28T19:07:41.990+01:00</guid><pubDate>Tue, 28 Jul 2026 18:07:41 +0000</pubDate><description>This incident has been resolved.

A third-party was experiencing issues, affecting card-related services.

We apologise for this impact on your Tide experience, thank you for your patience.</description></item><item><title>Failing outbound payments [resolved]</title><link>https://stspg.io/kssyqxl18nhg</link><guid isPermaLink="false">tide:2026-07-27T12:49:51.869+01:00</guid><pubDate>Mon, 27 Jul 2026 11:49:51 +0000</pubDate><description>A third-party was experiencing issues, affecting transactions made from other bank accounts, including Tide, to them.

Payments to these accounts should no longer be returned and declined. You can now retry the payment.

We apologise for this impact on your Tide experience, thank you for your patience.</description></item><item><title>Delays in joining Tide [resolved]</title><link>https://stspg.io/2nlclqk3n83w</link><guid isPermaLink="false">tide:2026-07-21T12:38:48.265+01:00</guid><pubDate>Tue, 21 Jul 2026 11:38:48 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Some online card payments are being declined [resolved]</title><link>https://stspg.io/9sg81vvjhc19</link><guid isPermaLink="false">tide:2026-07-15T08:39:06.333+01:00</guid><pubDate>Wed, 15 Jul 2026 07:39:06 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Delays to the joining process [resolved]</title><link>https://stspg.io/w9byc7p9xqlz</link><guid isPermaLink="false">tide:2026-07-14T17:27:31.500+01:00</guid><pubDate>Tue, 14 Jul 2026 16:27:31 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Issues with Online Card Payments [resolved]</title><link>https://stspg.io/n6zwp6r418g6</link><guid isPermaLink="false">tide:2026-07-02T17:40:25.897+01:00</guid><pubDate>Thu, 02 Jul 2026 16:40:25 +0000</pubDate><description>The issue affecting online card payments has now been resolved and you can continue making card payments normally.

We apologize for any inconvenience caused and thank you for your patience.</description></item><item><title>Issues with Online Card Payments [resolved]</title><link>https://stspg.io/7v2b51jm7lmd</link><guid isPermaLink="false">tide:2026-07-01T16:32:53.421+01:00</guid><pubDate>Wed, 01 Jul 2026 15:32:53 +0000</pubDate><description>The issue affecting online card payments has now been resolved and you can continue making card payments normally.

We apologize for any inconvenience caused and thank you for your patience.</description></item><item><title>ATM balance issue [resolved]</title><link>https://stspg.io/k7bcc3y399wb</link><guid isPermaLink="false">tide:2026-07-01T11:15:43.153+01:00</guid><pubDate>Wed, 01 Jul 2026 10:15:43 +0000</pubDate><description>The issue affecting the balance shown for members at ATMs has now been resolved.

Balances displayed at ATMs should now be correct. If you continue to experience any issues, please check your balance in the Tide app or contact Support.

We apologise for any inconvenience caused and thank you for your patience.</description></item><item><title>Confirmation of Payee for new payees is failing [resolved]</title><link>https://stspg.io/45y8ngsdbztk</link><guid isPermaLink="false">tide:2026-06-30T16:14:18.451+01:00</guid><pubDate>Tue, 30 Jun 2026 15:14:18 +0000</pubDate><description>The issue has been resolved and you can now use the Confirmation of payee functionality. 

Thank you for your patience.</description></item><item><title>Sort code and account number not visible for some members [resolved]</title><link>https://stspg.io/fq912d09jlmm</link><guid isPermaLink="false">tide:2026-06-28T00:42:40.457+01:00</guid><pubDate>Sat, 27 Jun 2026 23:42:40 +0000</pubDate><description>We have confirmed that the implemented fix has effectively resolved the issue.</description></item><item><title>Outbound Payments are being declined [resolved]</title><link>https://stspg.io/7nmjv36df73s</link><guid isPermaLink="false">tide:2026-06-14T03:10:10.767+01:00</guid><pubDate>Sun, 14 Jun 2026 02:10:10 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Temporary issues with chats and phone calls [resolved]</title><link>https://stspg.io/6zm09s8q6g6h</link><guid isPermaLink="false">tide:2026-06-09T15:06:56.373+01:00</guid><pubDate>Tue, 09 Jun 2026 14:06:56 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Inbound payments delay [resolved]</title><link>https://stspg.io/qqj1b62pdwpg</link><guid isPermaLink="false">tide:2026-06-08T09:37:46.123+01:00</guid><pubDate>Mon, 08 Jun 2026 08:37:46 +0000</pubDate><description>Inbound payments were slightly delayed, but are now going through normally.

Thanks for giving us the time to resolve this.</description></item><item><title>Potential intermittent card payment disruptions [resolved]</title><link>https://stspg.io/cbyr1q1cc62t</link><guid isPermaLink="false">tide:2026-06-01T16:47:10.523+01:00</guid><pubDate>Mon, 01 Jun 2026 15:47:10 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Adding Money via Cards or Digital wallets [resolved]</title><link>https://stspg.io/xq8vxjnhbgl1</link><guid isPermaLink="false">tide:2026-05-31T23:27:06.269+01:00</guid><pubDate>Sun, 31 May 2026 22:27:06 +0000</pubDate><description>Adding Money via Cards or Digital wallet is available again

Thanks for your patience, and we’re sorry for any disruption this caused.

Tap ‘Support’ in the app if you have questions or need assistance.</description></item><item><title>Web login with QR code not working [resolved]</title><link>https://stspg.io/d5ywq1s90lmz</link><guid isPermaLink="false">tide:2026-05-17T14:09:49.024+01:00</guid><pubDate>Sun, 17 May 2026 13:09:49 +0000</pubDate><description>A fixed app version will be available tomorrow, Monday.</description></item><item><title>Card payments and ATM withdrawals disruption [resolved]</title><link>https://stspg.io/qxytxcvv44yx</link><guid isPermaLink="false">tide:2026-05-15T13:14:17.957+01:00</guid><pubDate>Fri, 15 May 2026 12:14:17 +0000</pubDate><description>Issue Resolved: Card payments and ATM Withdrawals

We&#x27;ve fixed the issue affecting card payments and ATM withdrawals.

All services are working as expected, and queued payments are now going through.

If you have any queries, tap &#x27;Support&#x27; in the app.</description></item><item><title>Some card payments are being declined [resolved]</title><link>https://stspg.io/qvd2fpgdzv52</link><guid isPermaLink="false">tide:2026-05-11T15:24:24.263+01:00</guid><pubDate>Mon, 11 May 2026 14:24:24 +0000</pubDate><description>Card payments issue: resolved

Details:

Card transactions are now going through as usual.

Thank you for your patience while we fixed this.

We apologise for any inconvenience.</description></item><item><title>Delays in Xero sync [resolved]</title><link>https://stspg.io/98ykzqf43zj5</link><guid isPermaLink="false">tide:2026-05-05T10:54:30.857+01:00</guid><pubDate>Tue, 05 May 2026 09:54:30 +0000</pubDate><description>We’ve experienced an issue that may have caused delays in the automatic syncing of transaction data to Xero for some members between 1-6 May.

We’ve fixed this

Your existing automatic connection might have been interrupted - all you need to do is reconnect your Tide account to Xero:
App: Admin &gt; All Actions &gt; Accounting integrations
Web: Tools &amp; Services &gt; Accounting integrations

If you need further assistance, please email hello@tide.co or use the &#x27;Support&#x27; feature within your app.</description></item><item><title>Delays in Tide Accounting [resolved]</title><link>https://stspg.io/vypg5xjskhft</link><guid isPermaLink="false">tide:2026-05-05T09:49:05.739+01:00</guid><pubDate>Tue, 05 May 2026 08:49:05 +0000</pubDate><description>This issue is now resolved. 

If earlier you had issues with:
Your subscription being activated - you should be able to access accounting features now
Incorrect reports - please regenerate them and let us know if you need any further assistance
Updates on categories/VAT reflected - these should be updating now as usual

Thank you for your patience while we were working on resolving this.
If you still need assistance, please tap ‘Support’ in your app – we’ll be there to help.</description></item><item><title>Balances updates delayed [resolved]</title><link>https://stspg.io/d4kqdt406j7g</link><guid isPermaLink="false">tide:2026-05-01T11:06:09.139+01:00</guid><pubDate>Fri, 01 May 2026 10:06:09 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Merchant account balances aren’t updating and Payment Links delay [resolved]</title><link>https://stspg.io/g4l0pwv9dx2d</link><guid isPermaLink="false">tide:2026-04-30T10:32:22.692+01:00</guid><pubDate>Thu, 30 Apr 2026 09:32:22 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Cards issues [resolved]</title><link>https://stspg.io/rrtx41qdt7kv</link><guid isPermaLink="false">tide:2026-04-27T13:01:05.000+01:00</guid><pubDate>Mon, 27 Apr 2026 12:01:05 +0000</pubDate><description>This incident has been resolved.</description></item></channel></rss>