https://approjects-vendor-status-watch.static.hf.space/v/tray-io.htmlIncidents from Tray.io's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/qhdh1h05b2kvtray-io:2026-08-10T12:00:00.000+01:00Mon, 10 Aug 2026 11:00:00 +0000Due to a degradation of application performance, the Billing and Usage page was temporarily unavailable for all regions between approximately 11:00 UTC and 19:00 UTC. Billing and usage has been restored to normal functionality. We apologize for any inconvenience this may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.https://stspg.io/yjl3j2nltmvftray-io:2026-07-16T13:06:53.247+01:00Thu, 16 Jul 2026 12:06:53 +0000This incident has been resolved and login is now working as expected. Thank you for your patience. If you have any further questions, please feel free to reach out to support@tray.ai.https://stspg.io/r83np2vkynv4tray-io:2026-07-13T20:39:08.682+01:00Mon, 13 Jul 2026 19:39:08 +0000On July 13, 2026, from 15:20 to 19:36 UTC, Gmail authentications within the US region may have encountered token refresh retries that eventually succeeded. The impact was isolated to two customers and we have reached out to those customers. If you did not receive a message related to this incident, your organization should not have been affected. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.https://stspg.io/7hd93tt90vpttray-io:2026-07-02T09:06:33.590+01:00Thu, 02 Jul 2026 08:06:33 +0000This incident has now been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.https://stspg.io/j85b6p63wdmntray-io:2026-06-18T17:12:58.824+01:00Thu, 18 Jun 2026 16:12:58 +0000This incident has been resolved.https://stspg.io/mj1m04dzrm68tray-io:2026-06-06T17:00:00.000+01:00Sat, 06 Jun 2026 16:00:00 +0000On 6 June 2026, some customers experienced Salesforce authentication failures, causing workflow disruptions. This was due to a 30-day refresh token TTL introduced on 7 May 2026 to meet new Salesforce security requirements. Access tokens used continuously for over 30 days had their refresh tokens expire, rendering them unusable. The issue has been resolved. Affected customers were required to re-authenticate their Salesforce connection to restore functionality. We are implementing a proactive background refresh process for Salesforce authentications to ensure tokens are refreshed before the 30-day expiry, regardless of access token usage. We apologize for any inconvenience this incident may have caused. If you have any questions or need additional details, please feel free to reach out to https://stspg.io/c9my3r50m4w1tray-io:2026-06-03T17:45:00.000+01:00Wed, 03 Jun 2026 16:45:00 +0000There was a span of about 10 to 15 minutes where customers may have experienced slowness or failures when creating or importing Data Tables or Vector Tables in Tray. Our engineering team has identified the root cause, resolved the incident and have restored performance of the affected services. For any users who may have experienced this degradation in performance, you may have to retry creating or importing the affected Data Table or Vector Table. If you have any questions or concerns, please reach out to to support@tray.ai. Thank you for your patience and understanding.https://stspg.io/gg0p0qz0lt8vtray-io:2026-05-08T16:15:14.000+01:00Fri, 08 May 2026 15:15:14 +0000This incident has been resolved.https://stspg.io/6pghl1x2kj09tray-io:2026-05-07T15:00:00.000+01:00Thu, 07 May 2026 14:00:00 +0000From May 7, 2026 14:00 - 16:00 UTC, some customers may have experienced Salesforce authentication issues, including failures refreshing OAuth tokens and intermittent authentication errors when creating or re-authenticating Salesforce connections. This incident has now been resolved and all our systems are operational. A small number of customers may still need to manually re-authenticate their Salesforce connections if workflows continue experiencing authentication failures. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.https://stspg.io/c63p8f34rpswtray-io:2026-04-28T10:30:00.000+01:00Tue, 28 Apr 2026 09:30:00 +0000There was a degradation in service that caused a small number of requests to Tray webhook workflow endpoints to timeout or return a 504 status. Workflows in the Tray platform will complete successfully even though responses to the client were never sent in a minority of cases. Our engineering teams have identified the issue and resolved the root cause and we will continue to monitor performance of the webhook workflows and ensure their reliability. If you have any questions, feel free to reach out to support@tray.aihttps://stspg.io/t91f6t3dystjtray-io:2026-02-20T19:30:02.890+00:00Fri, 20 Feb 2026 19:30:02 +0000From February 20, 2026 17:41 - 18:30 UTC, US Instance customers may have experienced delays and retries in executions and authentication flows. This incident has now been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.https://stspg.io/2mw1rvj9jrh8tray-io:2026-01-15T22:36:28.000+00:00Thu, 15 Jan 2026 22:36:28 +0000This incident has been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.https://stspg.io/hppcykhp2nl0tray-io:2026-01-06T11:07:18.000+00:00Tue, 06 Jan 2026 11:07:18 +0000Between 10:08 AM UTC and 10:49 AM UTC, some users may have encountered errors when using the Tray Native AI model within Merlin Agent Builder workflows. Other models were unaffected. The issue has been resolved, and services are now operating normally. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.https://stspg.io/948z8stxg8kgtray-io:2026-01-05T06:37:30.000+00:00Mon, 05 Jan 2026 06:37:30 +0000Between 05:00 - 05:55 UTC, AP Instance customers may have noticed errors in Merlin Agent workflows. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.https://stspg.io/w5m70yvpv5gftray-io:2025-12-24T00:19:45.000+00:00Wed, 24 Dec 2025 00:19:45 +0000This incident has been resolved.https://stspg.io/j0lf69npqrwftray-io:2025-12-17T16:35:44.507+00:00Wed, 17 Dec 2025 16:35:44 +0000Between 16:05-17:30 UTC, US Instance customers may have noticed log streaming logs were delayed and there may have been duplicate logs sent, however no logs were lost. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.https://stspg.io/26my22zjrp7ltray-io:2025-12-04T17:25:18.000+00:00Thu, 04 Dec 2025 17:25:18 +0000This incident has been resolved.https://stspg.io/g27ptb1ksygttray-io:2025-11-25T04:21:21.365+00:00Tue, 25 Nov 2025 04:21:21 +0000The incident is resolved and executions should be returned to normal. We thank you for your patience and apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.https://stspg.io/ct23ws0ms320tray-io:2025-11-10T16:19:06.846+00:00Mon, 10 Nov 2025 16:19:06 +0000This incident is resolved, users are now able to receive password reset, new user invites and notification emails. We also recommend any users still using the older version of Send Email connector to upgrade to the latest version (4.1) as soon as possible. We thank you for your patience and apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.https://stspg.io/frs4b38cwd8qtray-io:2025-10-20T18:58:34.589+01:00Mon, 20 Oct 2025 17:58:34 +0000This incident has been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.https://stspg.io/xgm4zrwlv7xxtray-io:2025-10-20T10:36:32.000+01:00Mon, 20 Oct 2025 09:36:32 +0000This incident has been resolved.https://stspg.io/jbcltqmhqs8dtray-io:2025-09-30T18:42:50.794+01:00Tue, 30 Sep 2025 17:42:50 +0000This incident has been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.