https://approjects-vendor-status-watch.static.hf.space/v/vonage.htmlIncidents from Vonage's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/k4hfgfywxnjrvonage:2026-09-16T10:00:11.436+01:00Wed, 16 Sep 2026 09:00:11 +0000Following an outage reported by Salesforce, we are monitoring the impact on Vonage services. We are working closely with the Salesforce team as they work to resolve the issue. We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/65mkxgfjgtr8vonage:2026-09-16T09:37:42.019+01:00Wed, 16 Sep 2026 08:37:42 +0000We continue to work to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/y5jd28t0dv9yvonage:2026-09-15T05:54:08.741+01:00Tue, 15 Sep 2026 04:54:08 +0000Vonage services have been fully restored following today’s service interruption, which began at 2026-09-14 13:00 UTC (23:00 AEST). Full resolution has been confirmed effective as of 2026-09-15 06:10 UTC (16:10 AEST) . Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/2dhkwbkk36ccvonage:2026-09-08T18:26:21.521+01:00Tue, 08 Sep 2026 17:26:21 +0000Vonage services have been fully restored following today’s service problems, which began at 2026-09-08 13:10 UTC. Full resolution has been confirmed effective as of 2026-09-08 18:30 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/d298z1dxp4sgvonage:2026-09-04T10:21:01.003+01:00Fri, 04 Sep 2026 09:21:01 +0000Vonage services have been fully restored following today’s service interruption, which began at 2026-09-04 08:01 UTC. Full resolution has been confirmed effective 2026-09-04 13:37 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/zc1qt4qtw4j8vonage:2026-09-04T09:26:57.000+01:00Fri, 04 Sep 2026 08:26:57 +0000Vonage services have been fully restored following today’s service interruption, which began at 2026-09-04 07:07 UTC. Full resolution has been confirmed effective as of 2026-09-04 10:14 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/cq1tng1xxwm2vonage:2026-08-20T10:23:48.055+01:00Thu, 20 Aug 2026 09:23:48 +0000Vonage services have been fully restored following today's service interruption, which began at 2026-08-20 08:14 UTC. Full resolution has been confirmed effective 2026-08-20 08:49 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact [ https://www.vonage.com/support/]https://stspg.io/7jlhm5rzxj7vvonage:2026-08-11T01:26:07.294+01:00Tue, 11 Aug 2026 00:26:07 +0000Vonage services have been fully restored following today’s service interruption, which began at 2026-08-10 15:35 UTC. Full resolution has been confirmed effective 2026-08-11 3:15 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/9v4v256ms8gfvonage:2026-08-07T10:21:01.899+01:00Fri, 07 Aug 2026 09:21:01 +0000Vonage services have been fully restored following the PCIPal payment sessions service outage, which began at 2026-08-07 7:57 UTC. Full resolution has been confirmed effective 2026-08-07 12:10 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/qt06mf8g363xvonage:2026-08-04T13:36:21.645+01:00Tue, 04 Aug 2026 12:36:21 +0000We have a confirmation that the issue with Historical Analytics is now resolved.https://stspg.io/5s6ghnd5h8hjvonage:2026-07-29T15:01:07.248+01:00Wed, 29 Jul 2026 14:01:07 +0000Vonage services have been fully restored following today’s service outage, which began at 2026-07-29 13:40 UTC. Full resolution has been confirmed effective 2026-07-29 14:09 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.https://stspg.io/zkjz452p5h7yvonage:2026-07-24T10:53:26.399+01:00Fri, 24 Jul 2026 09:53:26 +0000Vonage services have been fully restored following today’s service interruption, which began at 2026-07-24 08:06 UTC. Full resolution has been confirmed effective 2026-07-24 09:17 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/sjsdw59vxjlhvonage:2026-07-23T12:49:14.098+01:00Thu, 23 Jul 2026 11:49:14 +0000Vonage services have been fully restored following today’s service outage reported by GTT, which began at 2026-07-23 09:44:28 UTC. Full resolution of the incident has been confirmed by GTT effective 2026-07-23 14:25 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with GTT to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/sfmcp4w78hgvvonage:2026-07-09T07:42:57.758+01:00Thu, 09 Jul 2026 06:42:57 +0000Vonage services have been fully restored following today’s service outage, which began at 2026-07-09 03:33 AM UTC. Full resolution has been confirmed effective 2026-07-09 07:20 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/yx0w8yzfb4rzvonage:2026-07-06T15:28:29.250+01:00Mon, 06 Jul 2026 14:28:29 +0000Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-06 11:06 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-06 14:42 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/v4b9hl7ts5sgvonage:2026-07-02T11:56:31.338+01:00Thu, 02 Jul 2026 10:56:31 +0000Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-02 08:51 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-02 15:45 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/905wnw8sfrzlvonage:2026-07-02T06:11:47.070+01:00Thu, 02 Jul 2026 05:11:47 +0000Vonage services have been fully restored following today’s service interruption, which began at 2026-07-01 10:45 UTC. Full resolution has been confirmed effective 2026-07-02 06:52 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/vwt8cw2p2092vonage:2026-07-01T17:00:11.980+01:00Wed, 01 Jul 2026 16:00:11 +0000Vonage services have been fully restored following today’s service outage reported by our third party carrier, which began around 2026-07-01 9:00 AM UTC. Full resolution of the incident has been confirmed effective 2026-07-01 14:45 PM UTC. Thank you for your patience and understanding as we worked with the carrier to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/8jzptll2f43xvonage:2026-06-30T19:35:07.691+01:00Tue, 30 Jun 2026 18:35:07 +0000Vonage services have been fully restored following today’s service interruption, which began at 2026-06-30 19:56 UTC. Full resolution has been confirmed effective 2026-06-30 20:15 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/62jffgvwxp8tvonage:2026-06-26T13:54:02.985+01:00Fri, 26 Jun 2026 12:54:02 +0000Vonage services have been fully restored following today’s service interruption reported by our third party, which began at 2026-06-26 3:14 UTC. Full resolution of the incident has been confirmed by our third party effective 2026-06-27 00:08 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/ UPDATE: Salesforce team has now published more information relating to the incident on their platform. For full transparency, we encourage you to review the official incident details and timeline, which are available on the Salesforce Trust Status page: Incident Reference: https://status.salesforce.com/ihttps://stspg.io/zf0vz9225bb9vonage:2026-06-19T13:08:04.910+01:00Fri, 19 Jun 2026 12:08:04 +0000Vonage services have been fully restored following today’s service interruption reported by our third-party carrier, which began at 2026-06-19 11:27 UTC. Full resolution of the incident has been confirmed effective 2026-06-19 18:37 UTC. Thank you for your patience and understanding as we worked with the carriers to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/83mk8ql5nn9fvonage:2026-06-16T18:02:27.266+01:00Tue, 16 Jun 2026 17:02:27 +0000Vonage services have been fully restored following today’s service [outage/interruption], which began at 2026-06-14 12:30 UTC. Full resolution has been confirmed effective 2026-06-14 17:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/0k3dhpj6xpqjvonage:2026-06-12T16:51:07.981+01:00Fri, 12 Jun 2026 15:51:07 +0000Vonage services have been fully restored following Thursday’s AI Studio service interruption, which began at 2026-05-19 18:24 UTC. Full resolution has been confirmed effective 2026-06-15 10:07 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/bbr456hb8w07vonage:2026-06-09T17:29:49.453+01:00Tue, 09 Jun 2026 16:29:49 +0000This incident has been resolved.https://stspg.io/wn7p0k3p481gvonage:2026-06-08T23:58:02.927+01:00Mon, 08 Jun 2026 22:58:02 +0000Vonage services have been fully restored following Real-Time Analytics Dashboards service interruption, which began at 2026-06-08 21:11 UTC. Full resolution has been confirmed effective 2026-06-09 18:36 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/fvzrzjh6s3yrvonage:2026-06-03T18:20:01.729+01:00Wed, 03 Jun 2026 17:20:01 +0000Vonage services have been fully restored following today’s Canadian inbound voice service outage. Full resolution has been confirmed effective 2026-06-03 21:20 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/]https://stspg.io/rc3w165md6j5vonage:2026-06-01T11:21:18.662+01:00Mon, 01 Jun 2026 10:21:18 +0000Vonage services have been fully restored following today’s service interruption impacting your Salesforce integrations, which began at 2026-06-01 9:50 UTC. Full resolution has been confirmed effective 2026-06-01 12:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/d4glk93k7blhvonage:2026-05-28T16:32:00.428+01:00Thu, 28 May 2026 15:32:00 +0000Vonage services have been fully restored following today's service interruption, which began at 2026-05-18 00:00:00 UTC. Full resolution has been confirmed effective 2026-05-28 11:43:00 UTC. The issue was impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/2kmmtyftlfzhvonage:2026-05-26T09:08:20.912+01:00Tue, 26 May 2026 08:08:20 +0000Vonage services have been fully restored following today’s service interruption, which began at 2026-05-26 07:30 UTC. Full resolution has been confirmed effective 2026-05-26 08:30 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/https://stspg.io/82kxrwlb953wvonage:2026-05-22T18:00:00.000+01:00Fri, 22 May 2026 17:00:00 +0000On 22 May 2026, between approximately 17:22 UTC and 18:44 UTC, Vonage Contact Center customers in the United States experienced a significant degradation of voice services. Customers experienced call timeouts, call failures, and difficulty connecting to voice services. Our engineering teams identified the issue and immediately rerouted affected traffic to an alternative data centre to restore service. Full service recovery was confirmed at 18:44 UTC. All voice services in the NAM region have been fully restored. We are conducting a post-incident review and will share a formal Incident Report once complete. We sincerely apologise for the disruption this incident caused to your operations. If you are continuing to experience any issues, please contact us via https://www.vonage.com/support/