https://approjects-vendor-status-watch.static.hf.space/v/webroot.htmlIncidents from Webroot's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/h5pz28vwtlgywebroot:2026-09-14T13:35:45.848ZMon, 14 Sep 2026 13:35:45 +0000Frankfurt EU8 experienced a service degradation. The issue is now resolved. We appreciate your patience. Tracking Number: IM3998323https://stspg.io/vrcdttcn49z7webroot:2026-09-14T12:26:46.332ZMon, 14 Sep 2026 12:26:46 +0000Zix Archive Services BCA and ZixArchive experienced an issue when administrators navigated to the Archive pages of their respective interfaces. The issue is now resolved. We appreciate your patience. Tracking Number: IM3997654https://stspg.io/88cfw7qvdb9swebroot:2026-09-13T03:00:00.000ZSun, 13 Sep 2026 03:00:00 +0000Scheduled maintenance is currently in progress. We will provide updates as necessary.https://stspg.io/p4vqg1vx7hxmwebroot:2026-09-12T10:00:00.000ZSat, 12 Sep 2026 10:00:00 +0000Scheduled maintenance is currently in progress. We will provide updates as necessary.https://stspg.io/6wk9q6csp1b1webroot:2026-09-09T07:49:10.277ZWed, 09 Sep 2026 07:49:10 +0000# **Incident Report** **Tracking number:** IM3995249 PM1011727 **Incident window:** September 9, 2026, from 06:56 GMT to 07:53 GMT **Services affected:** OpenText™ Enterprise Service Management \(Frankfurt EU8\) **RCA target completion date:** September 23, 2026 **Overview** On September 9, 2026, at 07:38 GMT, Incident Management was engaged to investigate a service issue affecting the OpenText™ Enterprise Service Management Frankfurt EU8 farm. **Impact** Users experienced service degradation and delays when loading request entities. **Resolution** The investigation determined that gateway processing errors caused performance degradation within the UCMDB infrastructure, leading to the observed delays. To mitigate the issue, technical teams performed targeted service restarhttps://stspg.io/rwtlr3nwnbjkwebroot:2026-09-07T00:00:00.000ZMon, 07 Sep 2026 00:00:00 +0000Scheduled maintenance is currently in progress. We will provide updates as necessary.https://stspg.io/pp7x6bncb6bfwebroot:2026-09-06T14:00:00.000ZSun, 06 Sep 2026 14:00:00 +0000Scheduled maintenance is currently in progress. We will provide updates as necessary.https://stspg.io/bld1mtv17trwwebroot:2026-09-06T14:00:00.000ZSun, 06 Sep 2026 14:00:00 +0000Scheduled maintenance is currently in progress. We will provide updates as necessary.https://stspg.io/538yh94zx46gwebroot:2026-09-06T02:00:00.000ZSun, 06 Sep 2026 02:00:00 +0000Scheduled maintenance is currently in progress. We will provide updates as necessary.https://stspg.io/ggdcpztx6wcfwebroot:2026-08-31T16:33:46.217ZMon, 31 Aug 2026 16:33:46 +0000This incident has been resolved.https://stspg.io/vc5rb7vy7ww3webroot:2026-08-28T16:15:40.294ZFri, 28 Aug 2026 16:15:40 +0000Desktop Messaging BMS experienced delays in processing outbound fax delivery. Backlogs have been cleared, and the issue is now resolved. We appreciate your patience. Tracking Number: IM3987893https://stspg.io/fjpx1fyx65t3webroot:2026-08-28T02:42:57.453ZFri, 28 Aug 2026 02:42:57 +0000Core Communications Europe was unavailable. The issue is now resolved. We appreciate your patience. Tracking Number: IM3987509https://stspg.io/x2fcd03b4y79webroot:2026-08-26T14:12:11.563ZWed, 26 Aug 2026 14:12:11 +0000MailStore Cloud was unavailable. The issue is now resolved. We appreciate your patience.https://stspg.io/r76w36z2jh28webroot:2026-08-22T01:41:34.911ZSat, 22 Aug 2026 01:41:34 +0000Core EDR/MDR in the US region experienced service degradation. The issue has been resolved. We appreciate your patience.https://stspg.io/55ns7v9srmmdwebroot:2026-08-20T15:54:21.000ZThu, 20 Aug 2026 15:54:21 +0000Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.https://stspg.io/2j89qzpw7scqwebroot:2026-08-13T18:36:55.673ZThu, 13 Aug 2026 18:36:55 +0000This incident has been resolved.https://stspg.io/8238ndf99z1lwebroot:2026-08-13T15:09:11.857ZThu, 13 Aug 2026 15:09:11 +0000Desktop Messaging BMS experienced delays in processing fax files. The issue is now resolved. We appreciate your patience. Tracking Number: IM3978817https://stspg.io/13xx9gnzqc3swebroot:2026-08-09T08:05:50.577ZSun, 09 Aug 2026 08:05:50 +0000**Root Cause Analysis** **Tracking number:** IM3976323 PM1011709 **Incident window:** August 9, 2026, from 01:00 GMT to 11:35 GMT **Services affected:** OpenText™ Shared Network Services **Overview** On August 9, 2026, at 06:24 GMT, Incident Management was engaged to investigate client-reported access issues affecting multiple OpenText SaaS services. **Impact** Clients were unable to access the OpenText SaaS services. **Root Cause** The investigation determined that a Domain Name System Security Extensions \(DNSSEC\) Key Signing Key \(KSK\) expired for the [microfocus.com](http://microfocus.com) DNS zone, resulting in DNS resolution failures across multiple services. This condition disrupted DNS resolution across multiple DNSSEC-enabled subzones, including [saas.microfocus.cohttps://stspg.io/vnn2f10l5p32webroot:2026-08-08T15:05:49.196ZSat, 08 Aug 2026 15:05:49 +0000The issue affecting the CP Portal, where users may have encountered an "Unknown Error" message, has been identified and resolved by our Backend Engineering team. The fix has been successfully implemented, and services are now operating as expected. Tracking Number - IM3976014https://stspg.io/crt579pkjntlwebroot:2026-08-07T17:59:01.769ZFri, 07 Aug 2026 17:59:01 +0000This incident has been resolved.https://stspg.io/v6h759drq6tbwebroot:2026-08-06T17:18:07.339ZThu, 06 Aug 2026 17:18:07 +0000Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP. The issue is now resolved. We appreciate your patience. Tracking Number: IM3975128https://stspg.io/nscr6tsvj583webroot:2026-08-03T20:28:20.560ZMon, 03 Aug 2026 20:28:20 +0000Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.https://stspg.io/6sk6fmp03bydwebroot:2026-07-31T14:29:56.568ZFri, 31 Jul 2026 14:29:56 +0000The following services are experienced an issue with TLS connections to multiple external mail services. - Zix Encryption Services - Hosted SMB - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) - Zix Encryption Services - ZixGateway (Hosted) - Zix Threat Protection Services - ZixProtect The issue is now resolved. We appreciate your patience. Tracking Number: IM3971825https://stspg.io/4tfln3xzpk6dwebroot:2026-07-31T04:43:18.247ZFri, 31 Jul 2026 04:43:18 +0000**Interim Root Cause** **Tracking number:** IM3971517 PM1011702 **Incident window:** July 31, 2026, from 03:32 GMT to 04:42 GMT on July 30, 226 **Services affected:** OpenText™ Enterprise Service Management \(ESM BR14\) **Overview** On July 31, 2026, at 04:10 GMT, Incident Management was engaged to investigate degraded system performance on the OpenText™ Enterprise Service Management \(ESM BR14\) environment. **Impact** Users experienced degraded system performance and functionality issues. **Root Cause** The investigation revealed intermittent connectivity failures between the RabbitMQ cluster and dependent application components. RabbitMQ, which operates as a multi-node clustered service facilitating communication between the core application engine and other components,https://stspg.io/pgv5w3hqc8gvwebroot:2026-07-28T17:31:22.504ZTue, 28 Jul 2026 17:31:22 +0000This incident has been resolved.https://stspg.io/3d15dqydqyymwebroot:2026-07-27T14:21:28.974ZMon, 27 Jul 2026 14:21:28 +0000**Interim Root Cause** **Tracking number:** IM3968671 PM1011655 **Incident windows:** July 27, 2026, from 13:28 GMT to 14:15 GMT **Services affected:** OpenText™ Enterprise Service Management \(ESM US6\) **Overview** On July 27, 2026, at 14:11 GMT, Incident Management was engaged to investigate intermittent availability and performance degradation in the US6 environment. **Impact** Clients experienced degraded service performance, resulting in slow user interface \(UI\) response times. **Root Cause** The root cause analysis identified two primary contributing factors: • RabbitMQ Metadata Store Instability: An instability within the RabbitMQ Metadata store caused inconsistencies in queue metadata, resulting in messaging disruptions across the platform. • Connecthttps://stspg.io/sv2fqt3h95pzwebroot:2026-07-27T09:03:31.696ZMon, 27 Jul 2026 09:03:31 +0000**Interim Root Cause** **Tracking number:** IM3968415 PM1011655 **Incident windows:** July 27, 2026, from 06:31 GMT to 09:41 GMT **Services affected:** OpenText™ Enterprise Service Management \(ESM EU8\) **Overview** On July 27, 2026, at 07:10 GMT, Incident Management was engaged to investigate intermittent access issues and service unavailability. **Impact** Several clients experienced intermittent access issues and service unavailability across the ESM EU8 environment. **Root Cause** The root cause analysis identified two primary contributing factors: • RabbitMQ Metadata Store Instability: An instability within the RabbitMQ Metadata store caused inconsistencies in queue metadata, resulting in messaging disruptions across the platform. • Connection Recovery Faihttps://stspg.io/sfvc924h2tyywebroot:2026-07-27T07:17:48.586ZMon, 27 Jul 2026 07:17:48 +0000Frankfurt EU8 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3968415https://stspg.io/5rl6wjvhn51jwebroot:2026-07-26T16:15:36.183ZSun, 26 Jul 2026 16:15:36 +0000Frankfurt EU8 experienced an issue, and the CMS component was inaccessible for 20 minutes. The issue is now resolved. We appreciate your patience. Tracking Number: IM3968161https://stspg.io/d700s59y9bbkwebroot:2026-07-25T21:57:06.295ZSat, 25 Jul 2026 21:57:06 +0000This incident has been resolved.