Vendor Status Watch

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Atlassian Support status history

Current state: maintenance — “Service Under Maintenance” per https://support.status.atlassian.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

1incidents, last 30 days
1incidents, last 90 days
12incidents on record
Incidents per week, last 12 weeks:

How long do Atlassian Support incidents last?

2.8 hmedian incident duration11 measured
2.0 days90th percentile1 in 10 ran longer
86 minmedian, major/critical only4 incidents

From 11 incidents with a vendor-posted start and resolve time. Longest on record: Atlassian Community is experiencing the slowness on Forums — 3.4 days (2025-11-06 19:36 UTC). Excluded, never estimated: 1 scheduled maintenance. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (12)

StartedIncidentStatusImpactDuration
2026-09-11 15:41 UTCAtlassian Community Forum read-only mode for maintenancemaintenancemaintenanceopen
2026-05-14 05:03 UTCUsers experiencing issues accessing multiple Atlassian productspostmortemcritical1 h 44 min
2026-05-08 01:31 UTCMultiple Atlassian services are experiencing issuespostmortemminor30 min
2026-05-02 01:38 UTCThe Work Item view experience of Jira is restoredpostmortemcritical1 h 09 min
2026-04-13 07:29 UTCUsers experiencing issues with login across Atlassian productspostmortemminor2 h 47 min
2026-04-02 01:49 UTCConfluence documentation and knowledge base is unavailableresolvedcritical50 min
2025-12-17 13:48 UTCSupport Ticket creation is slow or partially impactedresolvedminor55 min
2025-12-05 08:08 UTCMultiple customer sites have lost access to Support ticketsresolvedminor4 h 00 min
2025-11-06 19:36 UTCAtlassian Community is experiencing the slowness on Forumsresolvedminor3 d 8 h
2025-10-20 07:56 UTCAtlassian Cloud Services impactedpostmortemnone21 h 28 min
2025-10-08 22:20 UTCLoom Users on Chrome Extension Encountering Video Saving Delaysresolvedminor21 h 39 min
2025-10-06 01:10 UTCVisibility of Support tickets and uploading attachments in Atlassian support portal is partially impactedresolvedmajor2 d 1 h

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Atlassian Support with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "atlassian-support"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}