Vendor Status Watch

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Doctolib status history

Current state: degraded — “Partially Degraded Service” per https://status.doctolib.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

7incidents, last 30 days
13incidents, last 90 days
24incidents on record
Incidents per week, last 12 weeks:

How long do Doctolib incidents last?

52 minmedian incident duration23 measured
2.5 h90th percentile1 in 10 ran longer
52 minmedian, major/critical only9 incidents

From 23 incidents with a vendor-posted start and resolve time. Longest on record: Components impacted: Phone Assistant — 22.5 h (2026-05-29 15:11 UTC). Excluded, never estimated: 1 still open / no resolve time. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (24)

StartedIncidentStatusImpactDuration
2026-09-16 08:47 UTCDoctolib Support is not availablemonitoringcriticalopen
2026-09-11 15:41 UTCConsultation assitant is downresolvedmajor52 min
2026-09-08 13:09 UTCOur services are not available for PRO users (FR, DE, IT) and for Patients.resolvedcritical58 min
2026-09-01 16:05 UTCFinancial OS is partially downresolvedcritical1 h 23 min
2026-09-01 09:38 UTCConsultation Assistant is not availableresolvedcritical14 min
2026-08-28 11:02 UTCDegraded performance on Clinical solutionresolvedminor59 min
2026-08-18 15:24 UTC[data-science-production-aws-de-fra-1][Consultation Assistant] SLI consultation-assistant high error and timeout rate over 10% and more than 40 hits on *summarization* *transcriptionresolvedminor26 min
2026-08-04 14:44 UTCHospitals and CF customers can't do patient search from the agendaresolvedminor16 h 21 min
2026-07-28 08:54 UTCConsultation assitant is showing degraded perfomance and latency for some usersresolvedminor2 h 06 min
2026-07-16 07:30 UTCHigh error on Consultation Assistantresolvedminor46 min
2026-06-30 10:18 UTC20k Users (source SENTRY) can't use DDVresolvedminor17 min
2026-06-25 13:49 UTCPhone assistant is not answering calls for patients. No impact on Pro sideresolvedcritical48 min
2026-06-23 12:58 UTCPhone assistant is not available for users in the old infrastructureresolvedminor8 min
2026-06-05 14:03 UTCAll doctors are not being able to make an appointment by experiencing frontend errorresolvedminor22 min
2026-05-29 15:11 UTCComponents impacted: Phone Assistantresolvedminor22 h 32 min
2026-05-29 11:42 UTCPhone assistant slow answers or hangups; general latency degradation for all AI productsresolvedminor1 h 00 min
2026-05-20 15:28 UTC5 min drop of traffic which had a snowball effect on MDP when traffic came backresolvedminor16 min
2026-05-06 06:54 UTCImpossible for admin telesecretariat accounts to access the calendars.resolvedcritical39 min
2026-05-05 07:57 UTCComponents impacted: Consultation Assistantresolvedminor1 h 01 min
2026-04-22 08:45 UTCComponents impacted: Phone Assistantresolvedcritical1 h 00 min
2026-04-10 13:21 UTCComponents impacted: Allresolvedminor1 h 22 min
2026-04-07 12:09 UTC[Automated Alert] Timeline Items error rateresolvedminor14 min
2025-12-05 09:51 UTCDoctolib Connect is degradedresolvedmajor2 h 27 min
2025-12-05 09:04 UTCDoctolib est momentanément indisponible / Doctolib ist vorübergehend nicht verfügbar / Doctolib è momentaneamente non disponibileresolvedcritical51 min

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Doctolib with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "doctolib"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}