Vendor Status Watch

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ServiceTitan status history

Current state: operational — “All Systems Operational” per https://status.servicetitan.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

3incidents, last 30 days
7incidents, last 90 days
41incidents on record
Incidents per week, last 12 weeks:

How long do ServiceTitan incidents last?

116 minmedian incident duration41 measured
4.7 h90th percentile1 in 10 ran longer
104 minmedian, major/critical only16 incidents

From 41 incidents with a vendor-posted start and resolve time. Longest on record: Office Application Service Availability Issue — 15.8 h (2026-05-29 05:56 UTC). Excluded, never estimated: nothing. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (41)

StartedIncidentStatusImpactDuration
2026-09-08 15:54 UTC[Fleet Pro] Service Availability Issueresolvednone1 h 35 min
2026-09-01 17:02 UTC[Phones Pro] 3rd Party Service Availability Issueresolvednone3 h 27 min
2026-08-19 18:39 UTC[Voice Agents] 3rd Party Service Availability Issueresolvednone1 h 45 min
2026-08-11 03:38 UTCOutbound Calls: Downstream Provider Service Availability Issueresolvedmajor7 h 47 min
2026-07-27 17:37 UTCCCPRO Service Availability Issueresolvednone1 h 44 min
2026-07-27 12:45 UTCService Availability Issueresolvedcritical50 min
2026-06-30 23:53 UTCCall Bubble Issuesresolvedminor27 min
2026-05-29 05:56 UTCOffice Application Service Availability Issueresolvedcritical15 h 47 min
2026-05-27 18:11 UTCErrors Accessing ServiceTitanresolvedmajor48 min
2026-05-21 14:55 UTCVoice Agent Outageresolvednone3 h 47 min
2026-05-12 15:50 UTC3rd Party Issue: Virtual Voice Agentsresolvednone1 h 56 min
2026-05-11 16:55 UTCCCPro 3rd Party Issueresolvednone3 h 44 min
2026-04-23 18:04 UTCService Availability Issueresolvednone3 h 16 min
2026-04-17 19:53 UTCContact Center Pro - 3rd Party Service Availability Issueresolvedminor28 min
2026-03-20 14:28 UTCVirtual Voice Agents Performance Degradationresolvedmajor57 min
2026-03-10 14:39 UTCPhones Pro - Intermittent Issuesresolvedmajor2 h 10 min
2026-03-02 14:15 UTCSmartWare (CLEO) Service Disruption: Login Issues and Timeout Errorsresolvedmajor0 min
2026-02-26 21:03 UTCPerformance Issuesresolvedminor1 h 53 min
2026-02-25 15:54 UTCContact Center Pro Issuesresolvednone1 h 11 min
2026-02-24 21:05 UTCJob Booking Issueresolvedmajor1 h 18 min
2026-01-22 14:34 UTCServiceTitan Slowness Issuesresolvedcritical1 h 06 min
2026-01-21 16:13 UTCPhones Pro Outbound Call Issues - Bandwidth Incidentresolvedminor8 h 25 min
2026-01-10 18:13 UTCPerformance Issuesresolvedmajor2 h 51 min
2026-01-05 14:35 UTCContact Center Pro Issuesresolvedcritical4 h 39 min
2025-12-09 18:18 UTCPhones Pro Issuesresolvedminor35 min
2025-12-09 16:00 UTCThird-Party Disruption Causing Outbound Call Failuresresolvedmajor0 min
2025-11-18 14:01 UTCSchedule Engine and Contact Center Pro Voice Assistant - Intermittent Slownessresolvedminor4 h 22 min
2025-11-10 21:15 UTCDelayed Call Bubblesresolvednone2 h 16 min
2025-11-05 18:34 UTCCC Pro Service Interruptionresolvedcritical33 min
2025-10-29 16:16 UTCContact Center Pro - Loading Issuesresolvedmajor2 h 47 min
2025-10-20 16:26 UTCContact Center Pro - Intermittent issues affecting Voice Agent callsresolvednone2 h 41 min
2025-09-26 21:47 UTCPayment Processing Issuesresolvedmajor3 h 05 min
2025-09-10 20:32 UTCIntermittent Inbound SMS Failuresresolvedminor5 h 50 min
2025-09-03 16:01 UTCInvestigation of multiple componentsresolvednone3 h 12 min
2025-09-03 16:00 UTCEnterprise Hub - Login and Performance Issuesresolvednone0 min
2025-09-03 15:03 UTCInbound SMS - Delays in processingresolvedminor4 h 42 min
2025-09-02 17:04 UTCThird Party CDN Issues causing ServiceTitan Performance Issuesresolvedminor3 h 37 min
2025-08-21 18:57 UTCContact Center Pro Issuesresolvedminor1 h 14 min
2025-08-20 13:45 UTCContact Center Pro Issuesresolvednone0 min
2025-08-18 23:08 UTCContact Center Pro Issuesresolvednone55 min
2025-08-12 22:08 UTCContact Center Pro Issuesresolvedcritical3 h 21 min

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch ServiceTitan with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "servicetitan"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}