| 2026-09-08 18:00 UTC | Cloud-based Engagement Solutions, Degraded Performance for US region(s) | resolved | minor | 50 min |
| 2026-09-01 22:58 UTC | Caseware Cloud Service, Degraded Performance for Australian users | resolved | minor | 45 min |
| 2026-08-31 18:55 UTC | SmartSync Cloud Service, Partial Outage for United States users | resolved | major | 35 min |
| 2026-08-14 19:12 UTC | Cloud-based Engagement Solutions, Degraded Performance for all regions | resolved | minor | 8 h 32 min |
| 2026-08-12 12:42 UTC | Verity Service, Degraded Performance for Europe users | resolved | minor | 35 min |
| 2026-08-10 23:44 UTC | SmartSync Cloud Service, Degraded Performance for Asia Pacific users | resolved | minor | 38 min |
| 2026-08-10 18:58 UTC | SmartSync Cloud Service, Degraded Performance for United States users | resolved | minor | 27 min |
| 2026-08-10 17:49 UTC | SmartSync Cloud Service, Major Outage for Asia Pacific users | resolved | critical | 37 min |
| 2026-08-04 15:30 UTC | Caseware Cloud Service, Partial Outage for United States users | resolved | major | 40 min |
| 2026-08-03 15:32 UTC | Caseware Cloud Service, Partial Outage for United States users | resolved | major | 27 min |
| 2026-07-30 14:04 UTC | Verity Service for Excel, Degraded Performance for Canada, Europe and United States users | resolved | minor | 1 h 35 min |
| 2026-07-18 06:59 UTC | SmartSync Cloud Service, Degraded Performance for United States users | resolved | minor | 31 min |
| 2026-07-16 14:20 UTC | Caseware Cloud Service, Degraded Performance for United States users | resolved | minor | 2 h 02 min |
| 2026-07-14 19:50 UTC | SmartSync Cloud Service, Partial Outage for Canada users | resolved | major | 1 h 23 min |
| 2026-07-14 04:30 UTC | Cloud-based Engagement Solutions, Degraded Performance for Asia Pacific users | resolved | minor | 2 h 12 min |
| 2026-07-13 21:39 UTC | Cloud-based Engagement Solutions -PDF generation & Reference copy, Degraded Performance for United States users | resolved | major | 52 min |
| 2026-07-13 15:01 UTC | SmartSync Cloud Service, Partial Outage for United States users | resolved | major | 1 h 06 min |
| 2026-07-10 20:28 UTC | Cloud-based Engagement Solutions, Degraded Performance for United States users | resolved | minor | 1 h 10 min |
| 2026-07-10 13:18 UTC | Cloud-based Engagement Solutions, Degraded Performance for Europe, United Kingdom users | resolved | minor | 2 h 29 min |
| 2026-07-10 02:51 UTC | Cloud-based Engagement Solutions, Degraded Performance for Asia Pacific users | resolved | minor | 5 h 13 min |
| 2026-07-08 14:07 UTC | Verity Service, Partial Outage for Canada and United States users | resolved | major | 1 h 10 min |
| 2026-07-03 21:09 UTC | SmartSync Cloud Service, Partial Outage for United States users | resolved | major | 4 h 50 min |
| 2026-07-01 18:37 UTC | Cloud-based Engagement Solutions, Carry Forward Function Degradation for United States Users | resolved | minor | 36 min |
| 2026-06-24 13:27 UTC | Cloud-based Engagement Solutions - DAS binders, Partial Outage for United States users | resolved | major | 19 h 40 min |
| 2026-06-19 08:39 UTC | Caseware Cloud Service, Partial Outage for Europe users | resolved | major | 1 h 16 min |
| 2026-06-17 20:47 UTC | SmartSync Cloud Service, Degraded Performance for Canada users | resolved | minor | 1 h 12 min |
| 2026-06-08 13:24 UTC | SmartSync Cloud Service, Partial Outage for Europe users | resolved | major | 27 min |
| 2026-06-06 07:45 UTC | Template authoring flow, Degraded Performance for Asia, Canada and Europe users | resolved | major | 2 d 16 h |
| 2026-06-03 12:20 UTC | SmartSync Cloud Service, Partial Outage for Europe users | resolved | major | 5 h 19 min |
| 2026-06-03 08:45 UTC | SmartSync Cloud Service, Degraded Performance for Europe users | resolved | minor | 2 h 20 min |
| 2026-06-01 14:13 UTC | Caseware Cloud Service, Partial Outage for Europe users | resolved | major | 35 min |
| 2026-05-29 17:28 UTC | Cloud-based Engagement Solutions, Degraded Performance for Europe, United States users | resolved | minor | 2 h 36 min |
| 2026-05-28 01:20 UTC | Agent Platform Service (AiDA), Degraded Performance for United States users | resolved | minor | 1 h 33 min |
| 2026-05-27 13:50 UTC | Agent Platform Service (AiDA), Degraded Performance for United States users | resolved | minor | 3 h 53 min |
| 2026-05-18 13:57 UTC | Caseware.com site, Major Outage for all users | resolved | none | 21 min |
| 2026-05-12 22:00 UTC | Caseware Cloud Service, Partial Outage for Europe users | resolved | major | 10 h 29 min |
| 2026-05-07 07:14 UTC | Performance degradation with the delivery of (2FA) SMS messages for Caseware Cloud users in Europe. | resolved | major | 2 d 0 h |
| 2026-04-16 17:55 UTC | SmartSync Cloud Service, Degraded Performance for United States users | resolved | major | 47 min |
| 2026-04-13 18:13 UTC | Cloud-based Engagement Solutions, Degraded Performance for United States and Asia Pacific users | resolved | none | 0 min |
| 2026-04-13 14:49 UTC | Cloud-based Engagement Solutions, Degraded Performance for United States and Asia Pacific users | resolved | minor | 3 h 21 min |
| 2026-03-26 01:05 UTC | Cloud-based Engagement Solutions, Major Outage for Canada users | resolved | critical | 15 h 24 min |
| 2026-03-20 08:30 UTC | Caseware Cloud Service, Partial Outage for Canada users | resolved | major | 1 h 02 min |
| 2026-03-16 10:10 UTC | SmartSync Cloud Service, Degraded Performance for Europe users | resolved | minor | 6 h 51 min |
| 2026-03-11 21:45 UTC | Caseware Cloud Service Partial Outage for Asia Pacific users | SSO login failures | resolved | major | 1 h 15 min |
| 2026-02-25 15:37 UTC | Sherlock, Degraded Performance for Canada users | resolved | minor | 1 h 38 min |
| 2026-02-23 13:18 UTC | Caseware Cloud Service, Cloud-based Engagement Solutions, Degraded Performance for United Kingdom, Europe users | resolved | minor | 1 h 08 min |
| 2026-02-10 14:53 UTC | Caseware Cloud Service, Performance Degradation for United Kingdom | resolved | major | 9 h 02 min |
| 2026-01-29 13:25 UTC | Caseware Cloud Service, Partial Outage for Europe users | resolved | major | 25 h 54 min |
| 2026-01-28 17:12 UTC | Caseware Cloud Service - Partial Outage - Sherlock | resolved | major | 25 h 33 min |
| 2026-01-28 11:20 UTC | Caseware Cloud Service, Partial Outage for Europe users | resolved | major | 39 min |
| 2026-01-22 21:14 UTC | Cloud-based Engagement Solutions, Degraded Performance for United States users | resolved | minor | 32 min |