Vendor Status Watch

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Caseware Cloud status history

Current state: operational — “All Systems Operational” per https://status.casewarecloud.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

3incidents, last 30 days
25incidents, last 90 days
51incidents on record
Incidents per week, last 12 weeks:

How long do Caseware Cloud incidents last?

75 minmedian incident duration51 measured
15.4 h90th percentile1 in 10 ran longer
75 minmedian, major/critical only25 incidents

From 51 incidents with a vendor-posted start and resolve time. Longest on record: Template authoring flow, Degraded Performance for Asia, Canada and Europe users — 2.7 days (2026-06-06 07:45 UTC). Excluded, never estimated: nothing. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (51)

StartedIncidentStatusImpactDuration
2026-09-08 18:00 UTCCloud-based Engagement Solutions, Degraded Performance for US region(s)resolvedminor50 min
2026-09-01 22:58 UTCCaseware Cloud Service, Degraded Performance for Australian usersresolvedminor45 min
2026-08-31 18:55 UTCSmartSync Cloud Service, Partial Outage for United States usersresolvedmajor35 min
2026-08-14 19:12 UTCCloud-based Engagement Solutions, Degraded Performance for all regionsresolvedminor8 h 32 min
2026-08-12 12:42 UTCVerity Service, Degraded Performance for Europe usersresolvedminor35 min
2026-08-10 23:44 UTCSmartSync Cloud Service, Degraded Performance for Asia Pacific usersresolvedminor38 min
2026-08-10 18:58 UTCSmartSync Cloud Service, Degraded Performance for United States usersresolvedminor27 min
2026-08-10 17:49 UTCSmartSync Cloud Service, Major Outage for Asia Pacific usersresolvedcritical37 min
2026-08-04 15:30 UTCCaseware Cloud Service, Partial Outage for United States usersresolvedmajor40 min
2026-08-03 15:32 UTCCaseware Cloud Service, Partial Outage for United States usersresolvedmajor27 min
2026-07-30 14:04 UTCVerity Service for Excel, Degraded Performance for Canada, Europe and United States usersresolvedminor1 h 35 min
2026-07-18 06:59 UTCSmartSync Cloud Service, Degraded Performance for United States usersresolvedminor31 min
2026-07-16 14:20 UTCCaseware Cloud Service, Degraded Performance for United States usersresolvedminor2 h 02 min
2026-07-14 19:50 UTCSmartSync Cloud Service, Partial Outage for Canada usersresolvedmajor1 h 23 min
2026-07-14 04:30 UTCCloud-based Engagement Solutions, Degraded Performance for Asia Pacific usersresolvedminor2 h 12 min
2026-07-13 21:39 UTCCloud-based Engagement Solutions -PDF generation & Reference copy, Degraded Performance for United States usersresolvedmajor52 min
2026-07-13 15:01 UTCSmartSync Cloud Service, Partial Outage for United States usersresolvedmajor1 h 06 min
2026-07-10 20:28 UTCCloud-based Engagement Solutions, Degraded Performance for United States usersresolvedminor1 h 10 min
2026-07-10 13:18 UTCCloud-based Engagement Solutions, Degraded Performance for Europe, United Kingdom usersresolvedminor2 h 29 min
2026-07-10 02:51 UTCCloud-based Engagement Solutions, Degraded Performance for Asia Pacific usersresolvedminor5 h 13 min
2026-07-08 14:07 UTCVerity Service, Partial Outage for Canada and United States usersresolvedmajor1 h 10 min
2026-07-03 21:09 UTCSmartSync Cloud Service, Partial Outage for United States usersresolvedmajor4 h 50 min
2026-07-01 18:37 UTCCloud-based Engagement Solutions, Carry Forward Function Degradation for United States Usersresolvedminor36 min
2026-06-24 13:27 UTCCloud-based Engagement Solutions - DAS binders, Partial Outage for United States usersresolvedmajor19 h 40 min
2026-06-19 08:39 UTCCaseware Cloud Service, Partial Outage for Europe usersresolvedmajor1 h 16 min
2026-06-17 20:47 UTCSmartSync Cloud Service, Degraded Performance for Canada usersresolvedminor1 h 12 min
2026-06-08 13:24 UTCSmartSync Cloud Service, Partial Outage for Europe usersresolvedmajor27 min
2026-06-06 07:45 UTCTemplate authoring flow, Degraded Performance for Asia, Canada and Europe usersresolvedmajor2 d 16 h
2026-06-03 12:20 UTCSmartSync Cloud Service, Partial Outage for Europe usersresolvedmajor5 h 19 min
2026-06-03 08:45 UTCSmartSync Cloud Service, Degraded Performance for Europe usersresolvedminor2 h 20 min
2026-06-01 14:13 UTCCaseware Cloud Service, Partial Outage for Europe usersresolvedmajor35 min
2026-05-29 17:28 UTCCloud-based Engagement Solutions, Degraded Performance for Europe, United States usersresolvedminor2 h 36 min
2026-05-28 01:20 UTCAgent Platform Service (AiDA), Degraded Performance for United States usersresolvedminor1 h 33 min
2026-05-27 13:50 UTCAgent Platform Service (AiDA), Degraded Performance for United States usersresolvedminor3 h 53 min
2026-05-18 13:57 UTCCaseware.com site, Major Outage for all usersresolvednone21 min
2026-05-12 22:00 UTCCaseware Cloud Service, Partial Outage for Europe usersresolvedmajor10 h 29 min
2026-05-07 07:14 UTCPerformance degradation with the delivery of (2FA) SMS messages for Caseware Cloud users in Europe.resolvedmajor2 d 0 h
2026-04-16 17:55 UTCSmartSync Cloud Service, Degraded Performance for United States usersresolvedmajor47 min
2026-04-13 18:13 UTCCloud-based Engagement Solutions, Degraded Performance for United States and Asia Pacific usersresolvednone0 min
2026-04-13 14:49 UTCCloud-based Engagement Solutions, Degraded Performance for United States and Asia Pacific usersresolvedminor3 h 21 min
2026-03-26 01:05 UTCCloud-based Engagement Solutions, Major Outage for Canada usersresolvedcritical15 h 24 min
2026-03-20 08:30 UTCCaseware Cloud Service, Partial Outage for Canada usersresolvedmajor1 h 02 min
2026-03-16 10:10 UTCSmartSync Cloud Service, Degraded Performance for Europe usersresolvedminor6 h 51 min
2026-03-11 21:45 UTCCaseware Cloud Service Partial Outage for Asia Pacific users | SSO login failuresresolvedmajor1 h 15 min
2026-02-25 15:37 UTCSherlock, Degraded Performance for Canada usersresolvedminor1 h 38 min
2026-02-23 13:18 UTCCaseware Cloud Service, Cloud-based Engagement Solutions, Degraded Performance for United Kingdom, Europe usersresolvedminor1 h 08 min
2026-02-10 14:53 UTCCaseware Cloud Service, Performance Degradation for United Kingdomresolvedmajor9 h 02 min
2026-01-29 13:25 UTCCaseware Cloud Service, Partial Outage for Europe usersresolvedmajor25 h 54 min
2026-01-28 17:12 UTCCaseware Cloud Service - Partial Outage - Sherlockresolvedmajor25 h 33 min
2026-01-28 11:20 UTCCaseware Cloud Service, Partial Outage for Europe usersresolvedmajor39 min
2026-01-22 21:14 UTCCloud-based Engagement Solutions, Degraded Performance for United States usersresolvedminor32 min

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Caseware Cloud with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "caseware-cloud"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}