Vendor Status Watch

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Jira Service Management status history

Current state: operational — “All Systems Operational” per https://jira-service-management.status.atlassian.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

7incidents, last 30 days
14incidents, last 90 days
52incidents on record
Incidents per week, last 12 weeks:

How long do Jira Service Management incidents last?

2.7 hmedian incident duration52 measured
19.4 h90th percentile1 in 10 ran longer
3.7 hmedian, major/critical only25 incidents

From 52 incidents with a vendor-posted start and resolve time. Longest on record: Jira : Incoming emails partial outage — 6.3 days (2026-06-19 22:46 UTC). Excluded, never estimated: nothing. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (52)

StartedIncidentStatusImpactDuration
2026-09-14 16:46 UTCDisrupted Opsgenie/JSM availabilityresolvedcritical57 min
2026-09-11 07:46 UTCDegraded performance affecting Jira Software and Jira Service Managementresolvedminor51 min
2026-09-03 14:20 UTCJira Service Management - Degradation with Affected Services Fieldresolvedminor2 h 43 min
2026-09-01 10:11 UTCJira - Work Item transition failuresresolvednone1 h 32 min
2026-08-27 04:22 UTCIssues accessing multiple Atlassian products in some regionspostmortemcritical53 min
2026-08-25 08:42 UTCNotifications are delayedresolvedminor5 h 51 min
2026-08-24 19:22 UTCDegraded performance of Notificationsresolvedminor3 h 52 min
2026-08-07 11:30 UTCPerformance and access related issues with Jiraresolvedcritical1 h 21 min
2026-08-07 01:33 UTCDegraded performance of JIRAresolvedminor13 min
2026-07-21 09:48 UTCVoice call failures for some India based numbersresolvedminor3 d 3 h
2026-07-20 20:18 UTCDegraded performance of Jira Automation rulesresolvedminor28 h 37 min
2026-07-20 16:03 UTCDegraded performance of Jira Automation rulesresolvedminor1 h 19 min
2026-07-06 09:23 UTCReliability issues with Jira and Confluencepostmortemmajor3 h 40 min
2026-06-19 22:46 UTCJira : Incoming emails partial outageresolvedmajor6 d 6 h
2026-06-10 09:42 UTCUnable to load Assets pageresolvedminor17 min
2026-06-10 04:55 UTCDelays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace Appsresolvedminor1 h 35 min
2026-06-09 05:29 UTCSome users experiencing issues viewing boards and work itemsresolvedmajor12 h 58 min
2026-06-08 01:53 UTCUsers experiencing issues loading work items in Jira and JSMresolvedminor1 h 02 min
2026-06-02 15:32 UTCDegraded performance of Jira and JSM automations in US Eastresolvedminor1 h 18 min
2026-06-01 08:06 UTCFor Jira-software viewIssues and viewBoard are degradedpostmortemmajor5 h 17 min
2026-05-14 05:03 UTCUsers experiencing issues accessing multiple Atlassian productspostmortemcritical1 h 44 min
2026-05-14 01:15 UTCExcessive notifications being received by some Jira Service Management usersresolvedminor8 h 26 min
2026-05-13 01:37 UTCAutomations within Jira, Jira Service Management and JSM Assist experiencing delays for some userspostmortemmajor8 h 21 min
2026-05-08 01:31 UTCMultiple Atlassian services are experiencing issuespostmortemminor18 h 13 min
2026-05-06 09:35 UTCLookup Objects in Automation for Jira Service Management are not functioningresolvedmajor1 h 41 min
2026-05-02 00:55 UTCThe Work Item view experience of Jira is restoredpostmortemcritical1 h 52 min
2026-04-14 12:12 UTCDisrupted Rovo availability for Automation rulesresolvedcritical3 h 58 min
2026-04-13 07:29 UTCUsers experiencing issues with login across Atlassian productspostmortemminor2 h 47 min
2026-04-08 06:24 UTCMultiple products impacted by search failurespostmortemmajor5 h 18 min
2026-03-18 11:32 UTCAutomations aren't triggering on work item creation, field updates, or comment additionspostmortemcritical16 h 35 min
2026-03-10 00:06 UTCAutomation events delayed for some customers in the APAC regionresolvedmajor52 min
2026-02-26 13:22 UTCAtlassian Assist in Jira Service Management is currently unavailable.resolvedcritical5 h 33 min
2026-02-20 02:52 UTCDegraded performance of Cloud Products when selecting users or teamsresolvedminor9 h 33 min
2026-02-06 20:24 UTCDisrupted JIRA and JSM availabilityresolvedcritical9 h 13 min
2026-02-06 01:47 UTCUsers incorrectly moved from Free to Standard Service Collection Trial accountresolvedminor18 h 14 min
2026-02-05 14:13 UTCSome users in us-east-1 region unable to access Jira and JSM.resolvedmajor7 h 25 min
2026-01-28 18:12 UTCDegraded performance of Jira, JPD, and JSM in eu-west-1resolvedminor1 h 30 min
2026-01-27 11:07 UTCAssets intermittently unavailableresolvedmajor42 min
2026-01-22 14:44 UTCJSM Asset not loadingresolvedmajor2 h 02 min
2026-01-20 19:10 UTCIssue affecting Assetsresolvedminor3 h 58 min
2026-01-06 05:18 UTCDisrupted Automation for Jira triggers not running for some customersresolvedmajor30 h 14 min
2025-12-27 02:48 UTCOutbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Productspostmortemcritical2 h 32 min
2025-12-15 16:16 UTCDegraded performance of Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovoresolvedminor2 h 45 min
2025-12-05 13:16 UTCLinked worked item functionality is broken, if the work item contains an attachment.resolvedminor2 h 16 min
2025-12-01 17:25 UTCDegraded Performance for Some Jira Usersresolvedminor1 h 00 min
2025-11-21 14:55 UTCMultiple Atlassian services experiencing degraded performancepostmortemminor1 h 54 min
2025-11-18 14:43 UTCCustomers are receiving message NO SUCH TRACK intermittently when opening Jira issuesresolvedmajor2 h 45 min
2025-11-15 16:29 UTCSome users are unable to send emails from Jiraresolvedmajor43 h 20 min
2025-11-03 16:11 UTCDegraded performance and intermittent errorsresolvedminor1 h 57 min
2025-10-31 02:12 UTCAutomation rule conditions order change is affecting customersresolvedminor2 h 14 min
2025-10-29 06:47 UTCDegraded performance of Atlassian cloud sites for some customersresolvedminor19 h 22 min
2025-10-27 16:33 UTCJira Platform Incident - viewIssue and createIssue Service Disruptionresolvedmajor1 h 16 min

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Jira Service Management with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "jira-service-management"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}