| 2026-09-11 05:57 UTC | We have identified an issue affecting pipeline execution in the US region and are working on a resolution. | resolved | major | 2 h 12 min |
| 2026-09-01 17:03 UTC | Customers receiving Authentication failed messages upon login attempts | resolved | major | 52 min |
| 2026-09-01 03:24 UTC | Some Paygo customers experiencing licensing issues | resolved | minor | 4 h 44 min |
| 2026-08-17 17:53 UTC | Service Disruption (All Regions) - Projects Not Accessible | resolved | critical | 55 min |
| 2026-08-17 17:40 UTC | Service Disruption (AU Region) - Projects Not Accessible | resolved | critical | 1 min |
| 2026-08-12 08:17 UTC | Customers may experience an issue accessing Designer and Maia | resolved | major | 3 h 32 min |
| 2026-07-31 14:33 UTC | Issue: New Maia users may be unable to access or activate trial spin-ups | resolved | none | 1 h 28 min |
| 2026-07-28 11:34 UTC | Incident: Degraded service in AU region | resolved | none | 1 h 03 min |
| 2026-07-24 12:02 UTC | Maia Team - unable to search for orchestration, components. | resolved | minor | 41 min |
| 2026-07-24 08:02 UTC | S3 Load/Unload or Azure Blob Storage Load/Unload COPY failures | resolved | major | 7 h 10 min |
| 2026-07-21 11:39 UTC | Currently unable to load projects within Maia Foundation | resolved | critical | 1 h 17 min |
| 2026-07-16 08:03 UTC | User Settings - Unavailable | resolved | minor | 47 min |
| 2026-07-09 12:23 UTC | Snowflake Runner Key-pair/Secret Retrieval Failures | resolved | critical | 2 h 20 min |
| 2026-07-06 17:51 UTC | New user onboarding failures; trial Snowflake keypair secret mismatch breaks pipeline execution | resolved | minor | 1 h 12 min |
| 2026-07-03 09:06 UTC | We are currently experiencing an issue affecting components whose names end with "Query". Please do not enable AutoDebug log verbosity levels 3, 4, or 5 until this incident has been resolved. | resolved | none | 10 h 52 min |
| 2026-06-30 12:34 UTC | US Region: Experiencing degraded pipeline execution performance. | resolved | minor | 2 h 28 min |
| 2026-06-29 15:38 UTC | Maia Team conversations becoming stuck | resolved | none | 1 min |
| 2026-06-19 09:09 UTC | Salesforce OAuth - Token Refresh Failing | resolved | minor | 6 h 41 min |
| 2026-06-18 17:12 UTC | Salesforce OAuth - Token Refresh Failing | resolved | minor | 15 h 10 min |
| 2026-06-18 13:43 UTC | Connectivity Issues in AU1 Production | resolved | critical | 1 h 21 min |
| 2026-06-10 08:49 UTC | OData component failure | resolved | minor | 22 h 41 min |
| 2026-06-08 12:08 UTC | New Agent deployments having issues running Tasks in US Region | resolved | critical | 18 min |
| 2026-05-27 13:26 UTC | Intermittent UI issue impacting navigation into Maia Foundation due to loading new frontend services (Designer, Obs Dash, Project Explorer), causing ChunkLoadError and “Something went wrong” messages. | resolved | none | 6 h 16 min |
| 2026-05-07 19:05 UTC | Temporary Issue with GitHub Integration in AU Region | resolved | none | 2 h 17 min |
| 2026-05-05 09:56 UTC | Temporary Issue with GitHub Integration in AU Region | resolved | minor | 20 h 44 min |
| 2026-04-27 14:04 UTC | Pipeline Access Failure | resolved | minor | 52 min |
| 2026-04-22 18:30 UTC | Intermittent issues with Sign-in to Maia Foundation | resolved | none | 0 min |
| 2026-04-21 10:51 UTC | Pipeline: : Instability in Pipeline Execution Steps | resolved | major | 29 min |
| 2026-04-09 08:56 UTC | Git authentication issue with Azure | resolved | major | 6 min |
| 2026-04-02 16:45 UTC | Customers may be seeing an intermittent "unable to retrieve repositories" message while trying to access their Git repositories. | resolved | minor | 8 min |
| 2026-03-25 14:27 UTC | Issues with Facebook Query failing with HTTP [40002] [200] API access disrupted. | resolved | minor | 3 h 20 min |
| 2026-03-11 18:08 UTC | Issues Creating Custom OAuths | resolved | none | 3 h 04 min |
| 2026-03-04 15:03 UTC | Designer: Timeouts in Component Parameters or Options Configuration | resolved | minor | 19 h 30 min |
| 2026-02-16 16:27 UTC | Ongoing platform instability impacting design and runtime of pipelines | resolved | critical | 45 min |
| 2026-01-20 11:37 UTC | Agent gateway down | resolved | critical | 17 min |
| 2026-01-19 08:39 UTC | Matillion Hosted Agent - intermittent unknown status | resolved | minor | 27 h 38 min |
| 2025-12-18 18:20 UTC | Issues Spinning Up New Agents via Azure ARM Template | resolved | minor | 17 h 45 min |
| 2025-12-08 19:10 UTC | Scheduled Pipelines not triggering | resolved | major | 1 h 30 min |
| 2025-12-08 09:17 UTC | Intermittent issue with pipeline executions | resolved | minor | 24 h 22 min |
| 2025-12-05 11:24 UTC | Authentication issues impacting login into Designer and Hub | resolved | critical | 1 h 06 min |
| 2025-12-03 11:30 UTC | Private link unavailability | resolved | minor | 0 min |
| 2025-11-19 15:49 UTC | Workflow Pods are running out of database connections leading to longer pipeline execution runs | resolved | minor | 4 h 07 min |
| 2025-11-18 13:47 UTC | Third party system outage impacting Public API access only | resolved | minor | 1 h 24 min |
| 2025-11-13 14:32 UTC | We’ve noticed unusually high traffic on certain endpoints, which could potentially cause pipeline failures. | resolved | none | 3 h 32 min |
| 2025-10-20 10:13 UTC | Login Issues with Matillion Hub | resolved | major | 2 h 17 min |
| 2025-10-20 09:55 UTC | Login Issues with Matillion Hub | resolved | major | 0 min |
| 2025-10-15 18:34 UTC | Degrade Pipeline Execution in both US and EU | resolved | none | 1 h 55 min |
| 2025-10-15 00:13 UTC | Pipeline Failures Due to Variable Validation and Transformation Errors | resolved | minor | 15 h 35 min |
| 2025-10-13 08:03 UTC | Investigating Issues with Maia | resolved | minor | 5 h 29 min |
| 2025-09-29 18:07 UTC | Pipeline executions Failing due to empty variable | resolved | minor | 1 h 59 min |
| 2025-08-19 10:45 UTC | Agent Manager is currently unavailable in US region | resolved | critical | 3 min |