Samanage status history
Current state: operational — “All Systems Operational” per https://status.samanage.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.
How long do Samanage incidents last?
From 29 incidents with a vendor-posted start and resolve time. Longest on record: Service Desk GenAI is not successfully generating descriptions/summaries in a timely manner. — 6.1 days (2025-10-17 14:29 UTC). Excluded, never estimated: nothing. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.
Incidents on record (29)
| Started | Incident | Status | Impact | Duration |
|---|---|---|---|---|
| 2026-09-10 15:38 UTC | Elevated 500 errors | resolved | critical | 47 min |
| 2026-09-08 14:27 UTC | Service Desk Slow Performance | resolved | minor | 1 h 48 min |
| 2026-08-31 15:15 UTC | Service Desk Slow Performance | resolved | minor | 2 h 27 min |
| 2026-07-14 14:30 UTC | Elevated 500 errors | resolved | major | 1 h 31 min |
| 2026-07-07 15:59 UTC | Delayed Visibility of Incidents in the Service Desk UI | resolved | minor | 3 h 00 min |
| 2026-06-30 17:22 UTC | Delayed Visibility of Incidents | resolved | minor | 4 h 40 min |
| 2026-06-23 16:14 UTC | US Data Center - Delayed Visibility of Incidents | resolved | minor | 2 h 16 min |
| 2026-06-03 12:18 UTC | Service Desk Slow Performance | resolved | minor | 2 h 07 min |
| 2026-05-06 13:23 UTC | Error 500: Service interruption | resolved | major | 2 h 01 min |
| 2026-04-29 19:01 UTC | Error 500: Service interruption | resolved | major | 4 h 27 min |
| 2026-04-03 12:33 UTC | Slow Performance & Error 500 | resolved | minor | 9 h 23 min |
| 2026-03-18 09:14 UTC | Overlapping Text Fields in Incident/Service Request Tickets | resolved | minor | 4 h 15 min |
| 2026-02-02 15:49 UTC | Application Slow Performance | resolved | minor | 3 h 05 min |
| 2026-01-28 19:54 UTC | Intermittent issues loading service requests | resolved | minor | 18 h 17 min |
| 2026-01-27 18:51 UTC | US & AU Data Centers - Service Request Approval Workflow Issue | resolved | minor | 9 h 58 min |
| 2026-01-27 00:03 UTC | AU DC - New Tickets Not Appearing in Service Desk UI | resolved | minor | 2 h 06 min |
| 2026-01-12 19:49 UTC | Application Slow Performance | resolved | minor | 6 h 34 min |
| 2026-01-12 07:43 UTC | New tickets that were created are not appearing in the Service Desk UI | resolved | minor | 4 h 45 min |
| 2026-01-09 09:27 UTC | Scheduled Service Catalog Item Not Running | resolved | minor | 1 h 32 min |
| 2026-01-06 10:47 UTC | Service Desk Application Performance Degradation | resolved | minor | 7 h 11 min |
| 2026-01-05 13:35 UTC | Service Desk Round-Robin Assignment Option Problem | resolved | none | 5 h 38 min |
| 2025-11-18 13:32 UTC | Possible Service Desk Features Degradation | resolved | none | 9 h 45 min |
| 2025-10-20 11:29 UTC | Performance Issue with Service Desk US Datacenter | resolved | minor | 15 h 03 min |
| 2025-10-17 14:29 UTC | Service Desk GenAI is not successfully generating descriptions/summaries in a timely manner. | resolved | minor | 6 d 3 h |
| 2025-10-02 20:15 UTC | US Data Center - System Performance Issues | resolved | minor | 3 h 09 min |
| 2025-09-30 09:58 UTC | Error 500 - Computer Assets Details Page | resolved | none | 4 h 14 min |
| 2025-09-04 14:49 UTC | User Search Not Returning Results | resolved | none | 17 h 35 min |
| 2025-09-03 17:15 UTC | US Data Center – Intermittent Latency | resolved | minor | 7 h 17 min |
| 2025-08-26 13:59 UTC | Delay in Incident Creation | resolved | minor | 3 h 07 min |
Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).
Watch Samanage with the template
Put this in config.json of your fork and add a WEBHOOK_URL secret:
{
"vendors": [
"samanage"
],
"format": "auto",
"map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
"unreachable_after": 3,
"mute_maintenance": false
}