Vendor Status Watch

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SurveyMonkey status history

Current state: operational — “All Systems Operational” per https://surveymonkey.statuspage.io (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

8incidents, last 30 days
17incidents, last 90 days
51incidents on record
Incidents per week, last 12 weeks:

How long do SurveyMonkey incidents last?

88 minmedian incident duration51 measured
7.1 h90th percentile1 in 10 ran longer
50 minmedian, major/critical only18 incidents

From 51 incidents with a vendor-posted start and resolve time. Longest on record: SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards — 2.3 days (2026-02-26 10:18 UTC). Excluded, never estimated: nothing. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (51)

StartedIncidentStatusImpactDuration
2026-09-11 05:00 UTCAdding contacts on the contacts page didn't workresolvednone0 min
2026-09-03 22:37 UTCPossible service degradation due to AWS outageresolvedminor59 min
2026-08-31 12:04 UTCProblem with AI featuresresolvedminor1 h 57 min
2026-08-28 16:12 UTCCustomers who have surveys shared with them may run into errors accessing the quick create chat featureresolvednone1 h 15 min
2026-08-21 11:57 UTCSME rewards users not getting bounty in some casesresolvednone1 h 28 min
2026-08-19 17:23 UTCBlank page for Multi-Survey Analysisresolvedmajor14 min
2026-08-18 12:13 UTCNew responses delayed or not showing on Analyze pageresolvedminor13 h 04 min
2026-08-18 00:42 UTCExcel/CSV Exports are failingresolvedmajor20 min
2026-08-12 16:40 UTCResponses to slider question type are intermittently not recorded when survey is taken on mobileresolvedminor7 h 05 min
2026-08-11 14:36 UTCInvoice Creation Errorresolvedminor2 h 22 min
2026-07-30 13:00 UTCIssue with Shared Data pagesresolvednone0 min
2026-07-20 17:48 UTCUnable to load question summaries or shared data pages.resolvedminor0 min
2026-07-14 19:07 UTCCustomers are unable to contact support through our Help Center chatbotresolvedmajor58 min
2026-07-06 12:33 UTCSurveyMonkey 'Home' page unavailable for US/CA customersresolvedminor1 h 30 min
2026-06-30 18:00 UTCIssue Impacting Exporting for Canadian SurveyMonkey Accountsresolvednone0 min
2026-06-25 10:22 UTC[MRx] Analyze page is not showing Major US regional data within responses collectedresolvedminor2 d 2 h
2026-06-23 20:08 UTCIssue with Log In pageresolvedmajor46 min
2026-06-11 23:09 UTCDegraded performance across the siteresolvedminor32 min
2026-06-10 15:26 UTCGoogle Sheets Add-on is Inaccessibleresolvednone1 h 48 min
2026-06-08 18:57 UTCDelays In Response Submission into Surveysresolvedminor4 h 57 min
2026-06-08 18:37 UTCUnable to search SurveyMonkey Help Center articlesresolvedminor35 h 54 min
2026-06-04 18:53 UTCDisplay Issues with NPS Gauge in Analyzeresolvednone3 h 30 min
2026-05-28 05:03 UTCSurveyMonkey Help Center is Downresolvedmajor9 min
2026-05-07 18:23 UTCAnalyze Navigation Header Missingresolvednone1 h 38 min
2026-04-27 23:00 UTCQuestion Summaries incorrectly displaying response countresolvedminor17 min
2026-04-24 20:46 UTCCopied surveys drafts not appearing in survey listresolvedminor5 h 42 min
2026-04-24 12:19 UTCApp listing cannot be updated on SurveyMonkeyresolvedmajor2 h 00 min
2026-04-24 08:40 UTCTURF and Empirical Bayes not working on MaxDiff surveysresolvedmajor6 h 04 min
2026-04-23 15:40 UTCDelays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails)resolvedminor41 min
2026-04-23 15:34 UTCEU Customers unable to access Help Center and Chat Supportresolvedminor42 min
2026-04-22 18:56 UTCIntermittent error when logging inresolvedmajor17 min
2026-04-21 15:27 UTCAudience preview tool inaccessible for logged out customers.resolvedminor5 h 14 min
2026-04-15 14:23 UTCLow survey completion rate for RewardsApp Surveys with Advanced-Logicresolvedmajor2 h 56 min
2026-04-13 15:24 UTCErrors showing on Analyze chartsresolvedmajor3 h 19 min
2026-03-27 14:19 UTC"Request Headers Fields Too Large" Error on Analyze page for some customersresolvedminor2 h 46 min
2026-03-25 14:08 UTCSurveyMonkey showing 500 errorsresolvedminor1 h 23 min
2026-03-05 19:13 UTCSentiment Analysis jobs are failing or running longresolvedminor7 h 05 min
2026-02-26 10:18 UTCSurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cardsresolvedminor2 d 7 h
2026-02-10 19:20 UTCUsers on Canadian DC not able to complete some surveys from US DCresolvedmajor20 min
2026-01-20 19:56 UTCShared data pages not loading in CANresolvedminor42 min
2026-01-12 23:47 UTCRespondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'resolvedmajor40 min
2026-01-09 18:30 UTCResponse data not showingresolvednone3 h 36 min
2025-11-18 11:54 UTC503 Service Temporarily Unavailable error when accessing Contactsresolvedmajor2 h 19 min
2025-11-07 02:33 UTCAnalyze page not loading correctly on Windows 10 computersresolvedmajor29 min
2025-11-04 20:13 UTCMatrix rating questions missing selection boxesresolvedminor2 h 46 min
2025-10-31 00:50 UTCCharts are failing to load on the Analyze page of some SurveyMonkey accounts. Multi-survey Analysis not loading.resolvedmajor1 h 05 min
2025-10-20 14:52 UTCAWS issue impactresolvedmajor4 h 40 min
2025-10-07 15:37 UTCSome survey pages are currently unreachableresolvedcritical54 min
2025-10-01 23:52 UTCMulti survey analysis charts returning errorresolvedminor20 h 06 min
2025-10-01 22:40 UTCError creating email invitation or reminder messagesresolvedmajor17 min
2025-10-01 17:00 UTCError when attempting to access custom landing pages.resolvednone0 min

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch SurveyMonkey with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "surveymonkey"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}