| 2026-09-11 05:00 UTC | Adding contacts on the contacts page didn't work | resolved | none | 0 min |
| 2026-09-03 22:37 UTC | Possible service degradation due to AWS outage | resolved | minor | 59 min |
| 2026-08-31 12:04 UTC | Problem with AI features | resolved | minor | 1 h 57 min |
| 2026-08-28 16:12 UTC | Customers who have surveys shared with them may run into errors accessing the quick create chat feature | resolved | none | 1 h 15 min |
| 2026-08-21 11:57 UTC | SME rewards users not getting bounty in some cases | resolved | none | 1 h 28 min |
| 2026-08-19 17:23 UTC | Blank page for Multi-Survey Analysis | resolved | major | 14 min |
| 2026-08-18 12:13 UTC | New responses delayed or not showing on Analyze page | resolved | minor | 13 h 04 min |
| 2026-08-18 00:42 UTC | Excel/CSV Exports are failing | resolved | major | 20 min |
| 2026-08-12 16:40 UTC | Responses to slider question type are intermittently not recorded when survey is taken on mobile | resolved | minor | 7 h 05 min |
| 2026-08-11 14:36 UTC | Invoice Creation Error | resolved | minor | 2 h 22 min |
| 2026-07-30 13:00 UTC | Issue with Shared Data pages | resolved | none | 0 min |
| 2026-07-20 17:48 UTC | Unable to load question summaries or shared data pages. | resolved | minor | 0 min |
| 2026-07-14 19:07 UTC | Customers are unable to contact support through our Help Center chatbot | resolved | major | 58 min |
| 2026-07-06 12:33 UTC | SurveyMonkey 'Home' page unavailable for US/CA customers | resolved | minor | 1 h 30 min |
| 2026-06-30 18:00 UTC | Issue Impacting Exporting for Canadian SurveyMonkey Accounts | resolved | none | 0 min |
| 2026-06-25 10:22 UTC | [MRx] Analyze page is not showing Major US regional data within responses collected | resolved | minor | 2 d 2 h |
| 2026-06-23 20:08 UTC | Issue with Log In page | resolved | major | 46 min |
| 2026-06-11 23:09 UTC | Degraded performance across the site | resolved | minor | 32 min |
| 2026-06-10 15:26 UTC | Google Sheets Add-on is Inaccessible | resolved | none | 1 h 48 min |
| 2026-06-08 18:57 UTC | Delays In Response Submission into Surveys | resolved | minor | 4 h 57 min |
| 2026-06-08 18:37 UTC | Unable to search SurveyMonkey Help Center articles | resolved | minor | 35 h 54 min |
| 2026-06-04 18:53 UTC | Display Issues with NPS Gauge in Analyze | resolved | none | 3 h 30 min |
| 2026-05-28 05:03 UTC | SurveyMonkey Help Center is Down | resolved | major | 9 min |
| 2026-05-07 18:23 UTC | Analyze Navigation Header Missing | resolved | none | 1 h 38 min |
| 2026-04-27 23:00 UTC | Question Summaries incorrectly displaying response count | resolved | minor | 17 min |
| 2026-04-24 20:46 UTC | Copied surveys drafts not appearing in survey list | resolved | minor | 5 h 42 min |
| 2026-04-24 12:19 UTC | App listing cannot be updated on SurveyMonkey | resolved | major | 2 h 00 min |
| 2026-04-24 08:40 UTC | TURF and Empirical Bayes not working on MaxDiff surveys | resolved | major | 6 h 04 min |
| 2026-04-23 15:40 UTC | Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails) | resolved | minor | 41 min |
| 2026-04-23 15:34 UTC | EU Customers unable to access Help Center and Chat Support | resolved | minor | 42 min |
| 2026-04-22 18:56 UTC | Intermittent error when logging in | resolved | major | 17 min |
| 2026-04-21 15:27 UTC | Audience preview tool inaccessible for logged out customers. | resolved | minor | 5 h 14 min |
| 2026-04-15 14:23 UTC | Low survey completion rate for RewardsApp Surveys with Advanced-Logic | resolved | major | 2 h 56 min |
| 2026-04-13 15:24 UTC | Errors showing on Analyze charts | resolved | major | 3 h 19 min |
| 2026-03-27 14:19 UTC | "Request Headers Fields Too Large" Error on Analyze page for some customers | resolved | minor | 2 h 46 min |
| 2026-03-25 14:08 UTC | SurveyMonkey showing 500 errors | resolved | minor | 1 h 23 min |
| 2026-03-05 19:13 UTC | Sentiment Analysis jobs are failing or running long | resolved | minor | 7 h 05 min |
| 2026-02-26 10:18 UTC | SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards | resolved | minor | 2 d 7 h |
| 2026-02-10 19:20 UTC | Users on Canadian DC not able to complete some surveys from US DC | resolved | major | 20 min |
| 2026-01-20 19:56 UTC | Shared data pages not loading in CAN | resolved | minor | 42 min |
| 2026-01-12 23:47 UTC | Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All' | resolved | major | 40 min |
| 2026-01-09 18:30 UTC | Response data not showing | resolved | none | 3 h 36 min |
| 2025-11-18 11:54 UTC | 503 Service Temporarily Unavailable error when accessing Contacts | resolved | major | 2 h 19 min |
| 2025-11-07 02:33 UTC | Analyze page not loading correctly on Windows 10 computers | resolved | major | 29 min |
| 2025-11-04 20:13 UTC | Matrix rating questions missing selection boxes | resolved | minor | 2 h 46 min |
| 2025-10-31 00:50 UTC | Charts are failing to load on the Analyze page of some SurveyMonkey accounts. Multi-survey Analysis not loading. | resolved | major | 1 h 05 min |
| 2025-10-20 14:52 UTC | AWS issue impact | resolved | major | 4 h 40 min |
| 2025-10-07 15:37 UTC | Some survey pages are currently unreachable | resolved | critical | 54 min |
| 2025-10-01 23:52 UTC | Multi survey analysis charts returning error | resolved | minor | 20 h 06 min |
| 2025-10-01 22:40 UTC | Error creating email invitation or reminder messages | resolved | major | 17 min |
| 2025-10-01 17:00 UTC | Error when attempting to access custom landing pages. | resolved | none | 0 min |