Vendor Status Watch

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Ada status history

Current state: operational — “All Systems Operational” per https://status.ada.support (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

6incidents, last 30 days
17incidents, last 90 days
51incidents on record
Incidents per week, last 12 weeks:

How long do Ada incidents last?

77 minmedian incident duration51 measured
6.7 h90th percentile1 in 10 ran longer
59 minmedian, major/critical only21 incidents

From 51 incidents with a vendor-posted start and resolve time. Longest on record: Some AI Agent conversations transferring to a human agent — 32.2 h (2026-07-12 11:45 UTC). Excluded, never estimated: nothing. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (51)

StartedIncidentStatusImpactDuration
2026-09-07 12:45 UTCSalesforce Live Agent Handoff Disconnectionsresolvednone47 min
2026-09-01 16:37 UTCInvestigating issues with Ada Voice service on US and Maple Clustersresolvedmajor1 h 27 min
2026-08-27 14:49 UTCElevated handoffs to live agentsresolvedminor50 min
2026-08-25 20:24 UTCElevated latency for Conversations and Analytics (US2)resolvedminor10 min
2026-08-24 15:12 UTCConversation View Delaysresolvedminor1 h 10 min
2026-08-21 13:11 UTCDelayed AI Agent message deliveryresolvedminor1 h 57 min
2026-08-11 13:22 UTCIncrease in handoff rate during Playbook executionresolvedminor1 h 02 min
2026-07-24 10:41 UTCAvailability Rule Variable Selector Is Unusable in Playbooks V1 + V2resolvedminor8 h 50 min
2026-07-21 14:29 UTCAgent dashboards are unable to load.resolvedcritical1 h 12 min
2026-07-17 00:48 UTCAda Dashboard fails to load intermittentlyresolvedmajor59 min
2026-07-16 10:41 UTCMCP server authentication is currently failing due to an outage in WorkOSresolvedminor1 h 08 min
2026-07-14 13:31 UTCOutbound Emails via SMTP Connector from Zendesk in US Production Environment are not being sent to the End usersresolvedmajor19 min
2026-07-12 11:45 UTCSome AI Agent conversations transferring to a human agentresolvednone32 h 11 min
2026-07-10 16:46 UTCInvestigating issues with Ada Dashboard - Page Loading Errorsresolvednone2 h 26 min
2026-07-09 04:44 UTCIntermittent Chatbot Loading Issues in US Clusterresolvedmajor10 min
2026-07-07 11:54 UTCOracle Handoffs are failingresolvedmajor2 h 33 min
2026-07-06 21:33 UTCDelayed responses and processing for some automated interactionsresolvedminor1 h 05 min
2026-05-26 20:58 UTCHandoff Failingresolvedminor1 h 17 min
2026-05-25 14:28 UTCDelay in the Conversation viewresolvedminor1 h 35 min
2026-05-21 22:28 UTCInvestigating issues with Ada Chat servicesresolvedcritical1 h 54 min
2026-05-10 19:55 UTCElevated error rates on AI Agent responsesresolvednone18 h 54 min
2026-05-05 21:01 UTCMessage processing errorsresolvedmajor48 min
2026-05-01 16:32 UTCInvestigating issues with Ada Voice serviceresolvedminor2 h 04 min
2026-04-28 19:57 UTCIncrease in Emergency Voice Handoffsresolvedminor33 min
2026-04-24 15:06 UTCLanguage detection is currently showing degraded performance for language switchingresolvedminor1 h 54 min
2026-04-09 22:12 UTCInvestigating - Elevated Handoffsresolvedmajor27 min
2026-04-07 15:37 UTCIssues with Ada's Zendesk integration are being investigatedresolvedmajor3 h 58 min
2026-04-07 15:27 UTCConversation View Delays Are Being Investigatedresolvedminor6 h 39 min
2026-04-06 23:37 UTCDashboard Analytics and Conversation View - Data Processing Delays - Ficanex Clusterresolvedmajor1 h 32 min
2026-04-03 16:38 UTCDelays in Conversation View for US2 Clusterresolvedminor1 h 14 min
2026-04-03 16:32 UTCUS2 Cluster ai agents failing to load chat windowresolvedmajor2 h 08 min
2026-04-01 13:13 UTCAdmin Dashboard Not Loading for US Cluster Customersresolvedmajor48 min
2026-03-25 17:46 UTCDelays in Conversations View Updatesresolvedminor2 h 55 min
2026-03-24 15:29 UTCSatisfaction survey occasionally presented incorrectlyresolvedminor5 h 32 min
2026-03-05 23:51 UTCAzure PTU failing midstream causing handoffs in the Unified Reasonerresolvedmajor11 min
2026-02-08 17:16 UTCNew connection or reconnection to Zendesk messaging not available right nowresolvedminor4 h 47 min
2026-02-05 16:50 UTCDegradation in Salesforce Messaging Integration performanceresolvedminor3 h 39 min
2026-02-02 21:33 UTCDegradation in Zendesk Messaging handoff integrationsresolvedminor18 h 01 min
2026-01-31 18:45 UTCDegradation in Salesforce Messaging Integration performanceresolvedmajor38 min
2026-01-31 10:00 UTCInvestigating issues with Ada Dashboardresolvedmajor2 h 09 min
2026-01-22 19:03 UTCIncident with the Voice channelresolvedcritical50 min
2026-01-20 01:01 UTCKnowledge articles sync is not syncing in US clusterresolvedminor1 h 10 min
2026-01-07 16:20 UTCIntermittent Issues with Ada Chat Servicesresolvedmajor9 min
2026-01-05 21:01 UTCDelays in conversation updatesresolvedminor4 h 23 min
2025-12-15 22:48 UTCInvestigating issues with Ada Dashboardresolvedminor2 h 02 min
2025-12-10 21:15 UTCDelay in knowledge article updatesresolvedminor3 h 07 min
2025-12-10 20:22 UTCInvestigating issues with Ada Voice serviceresolvedmajor44 min
2025-12-10 05:19 UTCConversations update are delayed in conversation viewresolvedminor45 min
2025-12-09 00:20 UTCInvestigating issues with Playbooksresolvedmajor1 h 12 min
2025-12-01 16:59 UTCInvestigating issues with Ada Dashboard Conversations View in USresolvedmajor11 h 17 min
2025-11-21 09:26 UTCAanlytics Data Refresh DelayDelayed Data Refresh in Reporting Dashboardresolvedminor1 h 00 min

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Ada with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "ada"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}