| 2026-09-07 12:45 UTC | Salesforce Live Agent Handoff Disconnections | resolved | none | 47 min |
| 2026-09-01 16:37 UTC | Investigating issues with Ada Voice service on US and Maple Clusters | resolved | major | 1 h 27 min |
| 2026-08-27 14:49 UTC | Elevated handoffs to live agents | resolved | minor | 50 min |
| 2026-08-25 20:24 UTC | Elevated latency for Conversations and Analytics (US2) | resolved | minor | 10 min |
| 2026-08-24 15:12 UTC | Conversation View Delays | resolved | minor | 1 h 10 min |
| 2026-08-21 13:11 UTC | Delayed AI Agent message delivery | resolved | minor | 1 h 57 min |
| 2026-08-11 13:22 UTC | Increase in handoff rate during Playbook execution | resolved | minor | 1 h 02 min |
| 2026-07-24 10:41 UTC | Availability Rule Variable Selector Is Unusable in Playbooks V1 + V2 | resolved | minor | 8 h 50 min |
| 2026-07-21 14:29 UTC | Agent dashboards are unable to load. | resolved | critical | 1 h 12 min |
| 2026-07-17 00:48 UTC | Ada Dashboard fails to load intermittently | resolved | major | 59 min |
| 2026-07-16 10:41 UTC | MCP server authentication is currently failing due to an outage in WorkOS | resolved | minor | 1 h 08 min |
| 2026-07-14 13:31 UTC | Outbound Emails via SMTP Connector from Zendesk in US Production Environment are not being sent to the End users | resolved | major | 19 min |
| 2026-07-12 11:45 UTC | Some AI Agent conversations transferring to a human agent | resolved | none | 32 h 11 min |
| 2026-07-10 16:46 UTC | Investigating issues with Ada Dashboard - Page Loading Errors | resolved | none | 2 h 26 min |
| 2026-07-09 04:44 UTC | Intermittent Chatbot Loading Issues in US Cluster | resolved | major | 10 min |
| 2026-07-07 11:54 UTC | Oracle Handoffs are failing | resolved | major | 2 h 33 min |
| 2026-07-06 21:33 UTC | Delayed responses and processing for some automated interactions | resolved | minor | 1 h 05 min |
| 2026-05-26 20:58 UTC | Handoff Failing | resolved | minor | 1 h 17 min |
| 2026-05-25 14:28 UTC | Delay in the Conversation view | resolved | minor | 1 h 35 min |
| 2026-05-21 22:28 UTC | Investigating issues with Ada Chat services | resolved | critical | 1 h 54 min |
| 2026-05-10 19:55 UTC | Elevated error rates on AI Agent responses | resolved | none | 18 h 54 min |
| 2026-05-05 21:01 UTC | Message processing errors | resolved | major | 48 min |
| 2026-05-01 16:32 UTC | Investigating issues with Ada Voice service | resolved | minor | 2 h 04 min |
| 2026-04-28 19:57 UTC | Increase in Emergency Voice Handoffs | resolved | minor | 33 min |
| 2026-04-24 15:06 UTC | Language detection is currently showing degraded performance for language switching | resolved | minor | 1 h 54 min |
| 2026-04-09 22:12 UTC | Investigating - Elevated Handoffs | resolved | major | 27 min |
| 2026-04-07 15:37 UTC | Issues with Ada's Zendesk integration are being investigated | resolved | major | 3 h 58 min |
| 2026-04-07 15:27 UTC | Conversation View Delays Are Being Investigated | resolved | minor | 6 h 39 min |
| 2026-04-06 23:37 UTC | Dashboard Analytics and Conversation View - Data Processing Delays - Ficanex Cluster | resolved | major | 1 h 32 min |
| 2026-04-03 16:38 UTC | Delays in Conversation View for US2 Cluster | resolved | minor | 1 h 14 min |
| 2026-04-03 16:32 UTC | US2 Cluster ai agents failing to load chat window | resolved | major | 2 h 08 min |
| 2026-04-01 13:13 UTC | Admin Dashboard Not Loading for US Cluster Customers | resolved | major | 48 min |
| 2026-03-25 17:46 UTC | Delays in Conversations View Updates | resolved | minor | 2 h 55 min |
| 2026-03-24 15:29 UTC | Satisfaction survey occasionally presented incorrectly | resolved | minor | 5 h 32 min |
| 2026-03-05 23:51 UTC | Azure PTU failing midstream causing handoffs in the Unified Reasoner | resolved | major | 11 min |
| 2026-02-08 17:16 UTC | New connection or reconnection to Zendesk messaging not available right now | resolved | minor | 4 h 47 min |
| 2026-02-05 16:50 UTC | Degradation in Salesforce Messaging Integration performance | resolved | minor | 3 h 39 min |
| 2026-02-02 21:33 UTC | Degradation in Zendesk Messaging handoff integrations | resolved | minor | 18 h 01 min |
| 2026-01-31 18:45 UTC | Degradation in Salesforce Messaging Integration performance | resolved | major | 38 min |
| 2026-01-31 10:00 UTC | Investigating issues with Ada Dashboard | resolved | major | 2 h 09 min |
| 2026-01-22 19:03 UTC | Incident with the Voice channel | resolved | critical | 50 min |
| 2026-01-20 01:01 UTC | Knowledge articles sync is not syncing in US cluster | resolved | minor | 1 h 10 min |
| 2026-01-07 16:20 UTC | Intermittent Issues with Ada Chat Services | resolved | major | 9 min |
| 2026-01-05 21:01 UTC | Delays in conversation updates | resolved | minor | 4 h 23 min |
| 2025-12-15 22:48 UTC | Investigating issues with Ada Dashboard | resolved | minor | 2 h 02 min |
| 2025-12-10 21:15 UTC | Delay in knowledge article updates | resolved | minor | 3 h 07 min |
| 2025-12-10 20:22 UTC | Investigating issues with Ada Voice service | resolved | major | 44 min |
| 2025-12-10 05:19 UTC | Conversations update are delayed in conversation view | resolved | minor | 45 min |
| 2025-12-09 00:20 UTC | Investigating issues with Playbooks | resolved | major | 1 h 12 min |
| 2025-12-01 16:59 UTC | Investigating issues with Ada Dashboard Conversations View in US | resolved | major | 11 h 17 min |
| 2025-11-21 09:26 UTC | Aanlytics Data Refresh DelayDelayed Data Refresh in Reporting Dashboard | resolved | minor | 1 h 00 min |