| 2026-09-08 03:18 UTC | [Reporting and Data Services] Delayed Metrics on Reporting Pages | resolved | minor | 2 h 43 min |
| 2026-08-31 17:30 UTC | Temporarily degraded performance | resolved | minor | 1 h 44 min |
| 2026-08-21 01:54 UTC | All Salesforce Service Cloud authorizations have been invalidated | resolved | none | 2 h 58 min |
| 2026-07-22 23:11 UTC | Email autosends and other asynchronous jobs are experiencing problems | resolved | minor | 39 min |
| 2026-07-20 15:00 UTC | Increased API latency, temporarily routing voice calls to live agents | resolved | none | 0 min |
| 2026-07-15 00:40 UTC | Voice agent rerouting to live human agents due to elevated latency | resolved | major | 16 h 43 min |
| 2026-07-13 15:30 UTC | Elevated latency and error rate on web application and APIs | resolved | minor | 3 h 22 min |
| 2026-07-10 16:52 UTC | Degraded performance in background processing services | resolved | minor | 1 h 03 min |
| 2026-07-09 21:13 UTC | Realtime Agent Analysis | resolved | minor | 11 min |
| 2026-06-10 18:07 UTC | Agent state syncs and ticket syncs not receiving data | resolved | none | 0 min |
| 2026-06-01 00:02 UTC | Degraded functionality and performance in some reporting services | resolved | minor | 3 d 14 h |
| 2026-05-30 05:38 UTC | Database maintenance follow-up | resolved | minor | 2 h 26 min |
| 2026-05-15 13:44 UTC | Assembled is experiencing site-wide issues | resolved | critical | 8 min |
| 2026-05-12 18:03 UTC | Assembled is experiencing site-wide issues | resolved | critical | 20 min |
| 2026-05-07 11:15 UTC | Contact data not appearing in staffing timeline and reports | resolved | none | 0 min |
| 2026-04-28 23:46 UTC | Temporarily degraded performance to proxied APIs in workflows | resolved | none | 14 min |
| 2026-04-24 18:21 UTC | Agent state and ticket retrieval failures | resolved | none | 0 min |
| 2026-03-30 17:18 UTC | [Copilot] High Latency on Draft Reply | resolved | minor | 21 min |
| 2026-03-06 16:17 UTC | Adherence metrics missing from Team Performance report | resolved | major | 3 h 09 min |
| 2026-03-05 00:51 UTC | Upstream provider service outage caused the Assembled voice agent to experience elevated latency and error rates. | resolved | minor | 0 min |
| 2026-03-03 12:57 UTC | Delay in some integration syncs pulling live data | resolved | major | 4 h 18 min |
| 2026-02-26 22:31 UTC | Knowledge Retrieval Outage | resolved | major | 27 min |
| 2026-02-24 21:05 UTC | Copilot draft reply is providing empty responses | resolved | major | 30 min |
| 2025-12-19 19:35 UTC | [Reporting and data services] Incorrect forecasts being displayed | resolved | minor | 28 h 25 min |
| 2025-12-17 21:04 UTC | Temporarily degraded performance | resolved | minor | 33 min |
| 2025-11-14 11:00 UTC | Voice agent degraded performance | resolved | none | 0 min |
| 2025-10-20 14:57 UTC | [AI, Reporting and Data Services] Delays and errors in Voice, reporting and real-time services | resolved | major | 7 h 33 min |
| 2025-10-20 10:23 UTC | Realtime states, ticket data, and email automations unavailable | resolved | major | 21 min |
| 2025-09-23 03:00 UTC | Delayed Google Calendar event creation | resolved | minor | 4 h 44 min |
| 2025-09-18 15:13 UTC | Google SSO login errors | resolved | minor | 1 h 20 min |
| 2025-09-10 19:23 UTC | Assist chat handoff delivery issue | resolved | major | 0 min |
| 2025-08-21 19:24 UTC | Intermittent delays for email auto-sends and errors in chat agent escalations on the Zendesk platform | resolved | minor | 12 min |