| 2026-04-23 19:36 UTC | Prod-NA Datacenter — Historical reporting not loading data | resolved | major | 3 h 49 min |
| 2026-03-26 10:06 UTC | AX Public | Agents Unable to Handle Interactions | Prod-UK Data Center | resolved | major | 22 h 00 min |
| 2026-03-19 22:59 UTC | Prod-NA: Historical reporting is not showing up data | resolved | minor | 14 h 28 min |
| 2026-03-18 00:39 UTC | Prod-NA : Workspaces agent not able to "Go Ready" state | resolved | none | 11 h 37 min |
| 2026-02-27 00:07 UTC | Prod-UK : Ongoing instability with AXP Customer Journey | resolved | minor | 19 d 0 h |
| 2026-02-19 17:28 UTC | AXP Public: Verint outage | resolved | none | 25 h 19 min |
| 2026-02-03 19:02 UTC | AXP Public: agents may experience delays in workspaces | resolved | minor | 1 h 22 min |
| 2026-02-03 08:53 UTC | AXP Public | Intermittent Agent profile update errors and Login Issue for Newly Created Agents for Prod-uk | resolved | none | 3 h 20 min |
| 2026-01-29 12:03 UTC | AXP Public | Partial Feature Degradation: Multiplicity Logic | Prod-UK Data Center | resolved | minor | 20 h 18 min |
| 2026-01-26 12:04 UTC | AXP Public | Prod-UK | Email Service Degradation (UK Datacenter) | resolved | minor | 4 h 27 min |
| 2026-01-17 14:23 UTC | Prod-UK : AXP Public Web Chat not working for some customers | resolved | none | 6 d 4 h |
| 2025-12-16 21:43 UTC | Prod NA | Open issue with chat messages not being sent. Issue is being investigated. | resolved | minor | 10 h 20 min |
| 2025-12-16 08:28 UTC | Realtime Data Delay: Agent (ITD) Producer - Prod-UK Environment (United Kingdom Data Center) | resolved | minor | 10 min |
| 2025-12-15 06:22 UTC | Historical reporting was not accessible in Prod-ASE | resolved | none | 0 min |
| 2025-12-07 21:36 UTC | Some agents not able to login to AXP workspaces on Prod-NA | resolved | critical | 18 h 53 min |
| 2025-12-05 17:51 UTC | Agent not able to login to AXP workspaces on Prod-UK | resolved | none | 14 h 04 min |
| 2025-11-27 17:39 UTC | Login Issue for Newly Created Agents - North America (Prod-NA) Data Centre | resolved | none | 15 h 44 min |
| 2025-11-26 20:39 UTC | Unsupported Browser Advisory: Chrome/Chromium Version 143 (Pre-GA Builds) | resolved | none | 5 d 21 h |
| 2025-11-25 13:46 UTC | AXP Public | Prod-UK | Some of the Voice and Digital are currently impacted | resolved | major | 17 h 50 min |
| 2025-11-18 12:01 UTC | AXP Public | Intermittent service disruptions due to Cloudflare network instability | resolved | none | 25 h 44 min |
| 2025-11-03 19:16 UTC | Prod-NA: agents may experience delays in workspaces. | resolved | major | 2 h 37 min |
| 2025-10-09 05:53 UTC | Prod-ASE - Customers may experience recording issue | resolved | none | 0 min |
| 2025-09-26 19:21 UTC | Prod-NA: agents may experience delays in workspaces. | resolved | none | 1 h 01 min |
| 2025-09-12 12:01 UTC | Degraded performance in Historical Reporting within the Prod-NA environment (North America) | resolved | minor | 37 min |
| 2025-09-09 17:28 UTC | agents may experience delays in workspaces | resolved | none | 45 min |
| 2025-09-08 13:05 UTC | Intermittent Agent Save Errors – Resolved | Prod-ASE Environment (APAC Data Centre) | resolved | none | 0 min |
| 2025-09-05 17:30 UTC | we are investigating a possible issue on workspaces | resolved | none | 49 min |
| 2025-09-01 10:04 UTC | Customer Journey – Degraded Performance (Prod-NA) | resolved | minor | 2 h 46 min |
| 2025-08-18 06:32 UTC | Intermittently issue on Journey Store Services – APAC Region | resolved | minor | 21 min |
| 2025-08-16 10:51 UTC | Investigating anomalies in automation testing | resolved | minor | 1 h 35 min |
| 2025-08-13 21:43 UTC | agents may have experienced delays in workspaces | resolved | none | 13 h 01 min |