Brightly Software status history
Current state: degraded — “Partially Degraded Service” per https://status.brightlysoftware.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.
How long do Brightly Software incidents last?
From 38 incidents with a vendor-posted start and resolve time. Longest on record: Asset Essentials- PowerBI reporting issue — 30.8 days (2025-09-19 21:09 UTC). Excluded, never estimated: 1 scheduled maintenance, 3 still open / no resolve time. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.
Incidents on record (42)
| Started | Incident | Status | Impact | Duration |
|---|---|---|---|---|
| 2026-09-16 12:12 UTC | Support service disruption | investigating | none | open |
| 2026-09-15 12:26 UTC | Confirm OnDemand EMEA - Errors with Street Works Transfers | investigating | minor | open |
| 2026-09-15 11:34 UTC | Asset Essentials - Login Issue | resolved | minor | 24 h 21 min |
| 2026-09-10 15:06 UTC | Asset Essentials - Login Issue | resolved | minor | 25 h 50 min |
| 2026-08-28 14:23 UTC | Asset Essentials - Latency when loading pages | resolved | minor | 6 h 45 min |
| 2026-08-26 12:52 UTC | Confirm EMEA - Date Format Issues | resolved | minor | 4 h 00 min |
| 2026-08-20 12:12 UTC | TheWorxHub Support Chat Feature | resolved | major | 1 h 40 min |
| 2026-08-11 13:58 UTC | Event Manager – Intermittent Latency During Navigation | resolved | minor | 30 d 1 h |
| 2026-07-20 15:55 UTC | Asset Essentials Mobile App - UK Login | resolved | minor | 1 h 02 min |
| 2026-07-06 20:09 UTC | TheWorxHub - Access Issue for Canadian clients | investigating | critical | open |
| 2026-07-03 14:17 UTC | Confirm OnDemand UK & I - Certificate Issue | resolved | critical | 2 h 18 min |
| 2026-06-26 21:16 UTC | Support service disruption | resolved | none | 3 h 35 min |
| 2026-06-19 15:34 UTC | Asset Essentials - Dashboard redirect issue | resolved | minor | 17 d 4 h |
| 2026-06-17 13:10 UTC | Event Manager - Unable to Edit Events | resolved | minor | 3 h 19 min |
| 2026-06-16 14:55 UTC | Errors within TheWorxHub | resolved | minor | 9 d 1 h |
| 2026-06-15 18:29 UTC | Asset Essentials Data Share and Analytics - Data Refresh Latency | resolved | minor | 2 h 03 min |
| 2026-06-08 11:31 UTC | Asset Essentials - Login Issue | resolved | minor | 25 h 58 min |
| 2026-05-07 12:29 UTC | TheWorxHub- Dashboard Loading | resolved | minor | 5 h 55 min |
| 2026-04-10 13:16 UTC | TheWorxHub - Mobile App Issue When Assigning Work Orders | resolved | minor | 4 d 0 h |
| 2026-04-09 13:52 UTC | MaintenanceDirect: Issue with Work Order Counts on Home Page | resolved | minor | 4 d 1 h |
| 2026-04-01 21:05 UTC | Event Manager - Error message when logging in | resolved | minor | 25 h 07 min |
| 2026-03-26 14:29 UTC | Event Manager - Error message when logging in | resolved | minor | 22 h 21 min |
| 2026-03-25 14:28 UTC | Confirm Enterprise - SSO Login Issue | resolved | minor | 2 h 14 min |
| 2026-03-24 14:50 UTC | Asset Essentials - Request by Email Issue | resolved | minor | 22 h 42 min |
| 2026-03-23 15:16 UTC | FacilityDude - Error when logging in for MST clients | resolved | minor | 3 h 09 min |
| 2026-03-17 14:58 UTC | Event Manager - Issue impacting work order creation from tasks | resolved | minor | 1 h 44 min |
| 2026-03-17 13:48 UTC | Asset Essentials - Login Issue | resolved | minor | 2 h 55 min |
| 2026-03-09 12:42 UTC | Asset Essentials - Latency Issue | resolved | minor | 8 d 4 h |
| 2026-03-05 14:16 UTC | Asset Essentials-Blank New Dashboard Issue | resolved | minor | 6 d 2 h |
| 2026-02-11 19:08 UTC | MySchoolBuilding - Login Issue | resolved | none | 4 d 20 h |
| 2026-02-11 13:32 UTC | MySchoolBuilding - Login Issue | resolved | minor | 3 h 46 min |
| 2026-02-03 17:44 UTC | Origin - Error when accessing Login page | resolved | minor | 46 min |
| 2026-01-20 19:28 UTC | TheWorxHub - Latency | resolved | minor | 1 h 46 min |
| 2026-01-08 13:29 UTC | Asset Essentials - Latency Issue | resolved | minor | 6 h 35 min |
| 2025-11-20 16:15 UTC | Asset Essentials - Error Creating Requests | resolved | minor | 22 h 17 min |
| 2025-10-20 12:12 UTC | Asset Essentials - Latency | resolved | minor | 24 h 03 min |
| 2025-10-03 17:59 UTC | Event Manager - Billing & Contact Information Issue | resolved | minor | 3 d 18 h |
| 2025-10-01 12:33 UTC | Asset Essentials - Access issue | resolved | minor | 30 h 14 min |
| 2025-09-24 18:59 UTC | TheWorxhub - Latency | resolved | minor | 2 h 01 min |
| 2025-09-19 21:09 UTC | Asset Essentials- PowerBI reporting issue | resolved | minor | 30 d 20 h |
| 2025-09-16 20:11 UTC | TheWorxHub - Sites Not Loading within Senior Living | resolved | critical | 18 min |
| 2025-08-14 15:37 UTC | TheWorxHub - Move History Will Not Load - 500 Error | resolved | minor | 21 h 30 min |
Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).
Watch Brightly Software with the template
Put this in config.json of your fork and add a WEBHOOK_URL secret:
{
"vendors": [
"brightly-software"
],
"format": "auto",
"map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
"unreachable_after": 3,
"mute_maintenance": false
}