Deskpro status history
Current state: operational — “All Systems Operational” per https://www.deskprostatus.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.
How long do Deskpro incidents last?
From 15 incidents with a vendor-posted start and resolve time. Longest on record: Intermittent errors when adding attachments — 10.9 days (2026-06-15 15:39 UTC). Excluded, never estimated: 1 scheduled maintenance. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.
Incidents on record (16)
| Started | Incident | Status | Impact | Duration |
|---|---|---|---|---|
| 2026-08-20 15:13 UTC | Deskpro Cloud AI degraded (US hosting region) | resolved | minor | 2 h 07 min |
| 2026-08-19 07:42 UTC | Images and attachments not loading (EU region) | resolved | minor | 2 h 53 min |
| 2026-07-24 09:27 UTC | Potential authentication issues with Google Auth on cloud sites | resolved | minor | 3 d 4 h |
| 2026-07-15 06:30 UTC | Service disruption during scheduled maintenance | resolved | none | 0 min |
| 2026-07-13 12:30 UTC | Intermittent errors and slow performance | resolved | none | 0 min |
| 2026-06-15 15:39 UTC | Intermittent errors when adding attachments | resolved | minor | 10 d 22 h |
| 2026-05-20 12:03 UTC | WhatsApp & Meta Social Channels – Agent Replies Not Sending | resolved | minor | 5 d 21 h |
| 2026-05-07 09:13 UTC | Inbound Voice Calls Not Alerting Agents | resolved | major | 6 h 08 min |
| 2026-04-23 17:40 UTC | Delayed email processing | resolved | minor | 4 h 52 min |
| 2026-03-27 12:38 UTC | Degraded performance with search functionality | resolved | none | 2 d 22 h |
| 2026-02-06 13:54 UTC | Service disruption | resolved | minor | 1 h 55 min |
| 2026-01-08 08:52 UTC | Gateway timeout | resolved | major | 1 h 01 min |
| 2025-12-10 08:39 UTC | Degraded Service | resolved | none | 2 h 31 min |
| 2025-11-24 11:50 UTC | Degraded Agent Login | resolved | minor | 8 h 35 min |
| 2025-11-18 12:46 UTC | Issues at Cloudflare are causing intermittent connectivity problems | resolved | minor | 2 h 17 min |
| 2025-10-01 10:00 UTC | Degraded Outbound Voice Call Functionality | resolved | none | 31 h 44 min |
Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).
Watch Deskpro with the template
Put this in config.json of your fork and add a WEBHOOK_URL secret:
{
"vendors": [
"deskpro"
],
"format": "auto",
"map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
"unreachable_after": 3,
"mute_maintenance": false
}