Vendor Status Watch

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Deskpro status history

Current state: operational — “All Systems Operational” per https://www.deskprostatus.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

2incidents, last 30 days
5incidents, last 90 days
16incidents on record
Incidents per week, last 12 weeks:

How long do Deskpro incidents last?

4.9 hmedian incident duration15 measured
5.9 days90th percentile1 in 10 ran longer
3.6 hmedian, major/critical only2 incidents

From 15 incidents with a vendor-posted start and resolve time. Longest on record: Intermittent errors when adding attachments — 10.9 days (2026-06-15 15:39 UTC). Excluded, never estimated: 1 scheduled maintenance. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (16)

StartedIncidentStatusImpactDuration
2026-08-20 15:13 UTCDeskpro Cloud AI degraded (US hosting region)resolvedminor2 h 07 min
2026-08-19 07:42 UTCImages and attachments not loading (EU region)resolvedminor2 h 53 min
2026-07-24 09:27 UTCPotential authentication issues with Google Auth on cloud sitesresolvedminor3 d 4 h
2026-07-15 06:30 UTCService disruption during scheduled maintenanceresolvednone0 min
2026-07-13 12:30 UTCIntermittent errors and slow performanceresolvednone0 min
2026-06-15 15:39 UTCIntermittent errors when adding attachmentsresolvedminor10 d 22 h
2026-05-20 12:03 UTCWhatsApp & Meta Social Channels – Agent Replies Not Sendingresolvedminor5 d 21 h
2026-05-07 09:13 UTCInbound Voice Calls Not Alerting Agentsresolvedmajor6 h 08 min
2026-04-23 17:40 UTCDelayed email processingresolvedminor4 h 52 min
2026-03-27 12:38 UTCDegraded performance with search functionalityresolvednone2 d 22 h
2026-02-06 13:54 UTCService disruptionresolvedminor1 h 55 min
2026-01-08 08:52 UTCGateway timeoutresolvedmajor1 h 01 min
2025-12-10 08:39 UTCDegraded Serviceresolvednone2 h 31 min
2025-11-24 11:50 UTCDegraded Agent Loginresolvedminor8 h 35 min
2025-11-18 12:46 UTCIssues at Cloudflare are causing intermittent connectivity problemsresolvedminor2 h 17 min
2025-10-01 10:00 UTCDegraded Outbound Voice Call Functionalityresolvednone31 h 44 min

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Deskpro with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "deskpro"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}