Vendor Status Watch

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Exact status history

Current state: degraded — “Minor Service Outage” per https://status.exact.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

50incidents, last 30 days
81incidents, last 90 days
82incidents on record
Incidents per week, last 12 weeks:

How long do Exact incidents last?

27.4 hmedian incident duration69 measured
12.7 days90th percentile1 in 10 ran longer
2.9 hmedian, major/critical only6 incidents

From 69 incidents with a vendor-posted start and resolve time. Longest on record: Exact Horeko - Email notifications not working after request (NL/BE) — 43.0 days (2026-07-14 13:45 UTC). Excluded, never estimated: 13 still open / no resolve time. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (82)

StartedIncidentStatusImpactDuration
2026-09-16 08:28 UTCAll products - Support portal unavailable (Global)investigatingmajoropen
2026-09-15 11:11 UTCExact Online - Rejected batch payment to Rabobank (NL)identifiedminoropen
2026-09-15 09:05 UTCExact Venice - Webconnect services unavailable (BE)resolvedminor23 h 10 min
2026-09-15 08:22 UTCExact Online Bouw - Sales invoices not updated to status 'Vervallen' (NL/BE)resolvedminor27 h 25 min
2026-09-15 07:20 UTCExact Online - Invalid error when creating or renewing Rabobank PSD2 bank link (NL)investigatingminoropen
2026-09-14 13:22 UTCExact Online Premium – System unavailable (NL)resolvedminor39 min
2026-09-14 12:05 UTCExact Cloud Services - Unable to reset password via the Password Reset Portal (Global)resolvedminor21 h 12 min
2026-09-14 11:44 UTCExact Online Projects - Error during bank statement import (NL)monitoringminoropen
2026-09-14 11:41 UTCExact Online Jaarrekening – Submitting reports at the Chamber of Commerce results in discrepancies (NL)identifiedmajoropen
2026-09-14 08:46 UTCExact Boekhoud Gemak - Attachments purchase invoices not visible (NL)resolvedminor24 h 20 min
2026-09-14 07:14 UTCAll products - Support portal unavailable (Global)resolvedmajor5 h 07 min
2026-09-11 10:47 UTCExact Online – Payment batches are not matched automatically via Exact PSD2 link for ING.identifiedminoropen
2026-09-11 09:22 UTCExact Boekhoud Gemak - Error loading large general ledger accounts (NL)resolvedminor3 d 23 h
2026-09-10 18:15 UTCExact Multivers Online / Exact Boekhoud Gemak - No export possible through ODBC (NL)resolvedminor14 h 55 min
2026-09-10 12:03 UTCExact Reeleezee – Rabobank Payment and Direct Debit Orders Not Submitted (NL)investigatingminoropen
2026-09-10 10:41 UTCExact Online Premium – System unavailable (NL)resolvedcritical37 min
2026-09-10 07:10 UTCExact Multivers Online / Exact Boekhoud Gemak - Bank statements not delivered for ABN AMRO and ING Bank (NL)resolvedminor26 h 38 min
2026-09-09 13:21 UTCExact Online - Planboard and Outlook synchronisation issues (NL/BE)identifiedminoropen
2026-09-09 11:04 UTCExact Bouw - No purchase invoices imported from Basecone (NL/BE)resolvedminor20 h 56 min
2026-09-09 06:26 UTCExact Online Fiscaal - 504 Gateway Time-out when logging in (NL)resolvedminor1 h 50 min
2026-09-08 12:44 UTCExact Multivers Online - Issues when resetting your user account (NL)investigatingminoropen
2026-09-08 12:44 UTCExact Online – Duplicate transactions via Exact PSD2 bank link for ABN AMRO (NL)resolvedmajor2 d 0 h
2026-09-08 12:12 UTCExact Online (Premium) - Import may result in OOPS error (NL/BE/ES)resolvedminor1 h 41 min
2026-09-08 09:24 UTCExact Online Bouw - Data is not synchronizing between Exact Online Bouw and connected applications (NL/BE)resolvedminor30 min
2026-09-08 06:58 UTCExact Reeleezee – Direct debit and payment batches cannot be sent via Rabo BoekhoudKoppeling (NL)resolvedminor30 h 47 min
2026-09-08 06:20 UTCExact Online - Performance issues in Exact Online (NL)resolvedminor1 h 58 min
2026-09-07 08:04 UTCExact Online Fiscaal - Declarations are rejected with a general rejection reason (NL)resolvedminor21 h 45 min
2026-09-04 13:13 UTCExact Synergy - Word pop-up blocked in 64-bit (Global)identifiedminoropen
2026-09-04 10:42 UTCExact Multivers / Exact Boekhoud Gemak - Rabobank mutations not received (NL)resolvedminor3 d 20 h
2026-09-04 09:17 UTCExact Online - Emails delayed or not delivered (Global)resolvedminor2 d 21 h
2026-09-04 08:26 UTCExact Gripp - Emails delayed or not getting delivered to Microsoft mail-domains (NL/BE)resolvedminor2 d 21 h
2026-09-02 09:19 UTCExact Reeleezee – Rabobank Bank Transaction Import Delayresolvedminor28 h 25 min
2026-09-02 07:20 UTCExact Online - Temporarily unavailable (Global)resolvedminor4 h 45 min
2026-09-01 13:00 UTCExact Online - EOL app 7.3 - Warning 'Invalid: Execution date' (NL)resolvedminor10 d 0 h
2026-09-01 09:25 UTCExact Online - Unable to export to Excel through overviews (Global)resolvedminor9 d 20 h
2026-09-01 08:27 UTCExact Online - Purchase invoices do not come through to digital postbox (NL/BE)resolvedminor2 h 50 min
2026-08-29 19:17 UTCExact Multivers - Unable to login to Multivers (NL)resolvedminor22 h 40 min
2026-08-28 09:41 UTCExact Online Fiscaal - Foreign income not taken into account in order to allocate IACK to correct partner in IB (C) 2025 (NL)resolvedminor6 d 23 h
2026-08-26 14:40 UTCExact Online - New SSO users can't be created (Global)resolvedminor13 d 18 h
2026-08-25 14:16 UTCExact Online Fiscaal - Incorrect percentage 'Premie AOW' when enabling 'In het buitenland verzekerd voor de sociale zekerheid' (NL)resolvedminor9 d 18 h
2026-08-25 08:39 UTCExact Multivers - Password result mails are not received (NL)resolvedminor3 h 12 min
2026-08-25 06:27 UTCExact HR & Salaris Gemak / Exact Venice / Exact Multivers / Exact Cloud Services - SMS-authentication disabled as two factor authentication method (Global)identifiedminoropen
2026-08-24 13:21 UTCExact Online - E-invoice subscription status shows incorrect status on company settings page (FR)resolvedminor17 h 03 min
2026-08-21 08:54 UTCExact Multivers & Exact Boekhoudgemak - Invoices sent through API are not correctly updatedresolvedminor3 d 0 h
2026-08-21 06:23 UTCExact Globe+ - Excel Add-In returns error when started on Office build 2608 (Global)identifiedminoropen
2026-08-20 10:41 UTCExact Bouw - No synchronisation between Bouw and Exact Online (NL/BE)resolvedminor3 h 07 min
2026-08-20 08:21 UTCExact Online - Unable to select option Receive in e-invoice subscription (FR)resolvedminor3 d 23 h
2026-08-18 12:43 UTCExact Online - Deduplication not finding double accounts (NL/BE)resolvedminor19 d 19 h
2026-08-18 10:55 UTCExact Online Premium - Degraded performance (Global)resolvedminor45 h 08 min
2026-08-17 14:00 UTCExact Online Fiscaal & Jaarrekening - Client relationship reactivation has not been saved (NL)resolvedminor2 d 18 h
2026-08-17 09:08 UTCExact Globe+ / Exact Globe Next / Exact Synergy - Degraded performance when downloading or updating the products.resolvedminor2 d 23 h
2026-08-13 06:49 UTCExact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)resolvedminor1 h 03 min
2026-08-12 13:22 UTCExact Globe+ - license migration wizard returns message "License update failed" (Global)resolvedminor11 d 18 h
2026-08-11 13:25 UTCExact Multivers/Exact Boekhoud Gemak - Invoices imported via API remain pending (NL)resolvednone2 d 16 h
2026-08-11 07:05 UTCExact Globe Next - Exact Globe+ - Exact Synergy - Exact ELIS - Not possible to update the license or software.resolvedminor2 h 32 min
2026-08-10 11:08 UTCExact Online Fiscaal – Invalid error message when modifying client details on a client card (NL)resolvedminor3 d 20 h
2026-08-07 12:14 UTCAll products - Technical issue when starting the Company Screening (FR)resolvedminor4 d 18 h
2026-08-07 08:49 UTCExact Online Fiscaal – The signature is not included in a cover letter of a tax report NL)resolvedminor6 d 22 h
2026-08-06 08:12 UTCExact Officient - Unable to manually upload documents (NL/BE)resolvedminor1 h 32 min
2026-08-06 07:17 UTCExact Online - Rejected batch payment to Rabobank (NL)resolvedminor6 d 0 h

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Exact with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "exact"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}