Vendor Status Watch

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Gainsight status history

Current state: operational — “All Systems Operational” per https://status.gainsight.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

3incidents, last 30 days
4incidents, last 90 days
14incidents on record
Incidents per week, last 12 weeks:

How long do Gainsight incidents last?

6.0 hmedian incident duration13 measured
7.2 days90th percentile1 in 10 ran longer
62.9 daysmedian, major/critical only2 incidents

From 13 incidents with a vendor-posted start and resolve time. Longest on record: Salesforce Connection Restoration — 118.5 days (2025-11-20 03:53 UTC). Excluded, never estimated: 1 still open / no resolve time. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (14)

StartedIncidentStatusImpactDuration
2026-09-16 10:34 UTCSalesforce Service Disruption - Cascading impact on Gainsight CS functionalityinvestigatingnoneopen
2026-09-13 19:32 UTCRules Engine Failure for few Customersresolvedminor16 h 42 min
2026-09-09 15:18 UTCPerformance degradation observed in CS US2resolvedminor2 h 57 min
2026-06-26 07:09 UTCGainsight CS - US1 and US2 - Home Page not Loadingresolvedminor28 min
2026-05-12 17:43 UTCGainsight CS - US1 - Product filtering incidentresolvedminor12 h 49 min
2026-05-08 06:39 UTCGainsight CS - US1 - Rules Engine Queue delays for a subset of customersresolvedminor16 h 23 min
2026-04-02 16:24 UTCCS - US2 - Delays in Rules and Data Designerresolvednone4 h 40 min
2026-03-16 21:14 UTCElevated error rates for Gainsight PXresolvednone2 h 11 min
2026-01-29 20:54 UTCCS - US1: Investigating Elevated Error Ratespostmortemminor1 h 06 min
2025-11-26 19:40 UTCSSO Login failuresresolvedmajor7 d 5 h
2025-11-20 03:53 UTCSalesforce Connection Restorationresolvedmajor118 d 12 h
2025-11-18 14:13 UTCInsight Agent - Powered by Staircase AI - Availability issuesresolvedminor1 h 39 min
2025-10-20 09:52 UTCGainsight CS US1 - Queues blocked Temporarilyresolvedminor35 h 11 min
2025-08-14 10:17 UTCGainsight CS - US1 - Rules Delays for a subset of customersresolvednone6 h 03 min

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Gainsight with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "gainsight"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}