Genetec status history
Current state: degraded — “Partial System Degradation” per https://status.genetec.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.
How long do Genetec incidents last?
From 24 incidents with a vendor-posted start and resolve time. Longest on record: Clearance - Services Unavailable — 22.9 h (2026-08-07 15:17 UTC). Excluded, never estimated: 1 still open / no resolve time, 4 resolved before started (vendor data error). Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.
Incidents on record (29)
| Started | Incident | Status | Impact | Duration |
|---|---|---|---|---|
| 2026-09-16 12:23 UTC | Potential issue affecting Genetec Cloud Products / Clearance → Clearance - Australia, Genetec Cloud Products / Clearance → Clearance - Canada, Genetec Cloud Products / Clearance → Clearance - Europe, Genetec Cloud Products / Clearance → Clearance - US, Genetec Cloud Products / Clearance → Clearance - US Government, Genetec Cloud Products / Clearance → Clearance - United Kingdom Global | investigating | minor | open |
| 2026-09-15 14:45 UTC | Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Recordings East US 2 | resolved | minor | 4 h 30 min |
| 2026-09-11 14:24 UTC | Security Center SaaS is facing issues with near-live video playback in East US | resolved | minor | 4 h 16 min |
| 2026-09-09 16:47 UTC | Failures when submitting Access Requests in the System Management Portal | resolved | minor | 2 h 08 min |
| 2026-08-31 19:36 UTC | Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global | resolved | minor | 34 min |
| 2026-08-28 02:41 UTC | Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications East US 2 | resolved | minor | 2 h 43 min |
| 2026-08-26 19:39 UTC | Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global | resolved | minor | 3 h 27 min |
| 2026-08-24 16:03 UTC | Authorization failures impacting West Europe Region | resolved | major | — |
| 2026-08-18 15:24 UTC | Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming Australia East | resolved | minor | 4 h 11 min |
| 2026-08-17 21:16 UTC | Activation of systems through subscriptions.genetec.com is degraded | resolved | minor | — |
| 2026-08-17 19:38 UTC | Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming Canada Central | resolved | minor | 4 min |
| 2026-08-14 20:00 UTC | Networking issue affecting multiple products | resolved | major | 56 min |
| 2026-08-14 06:23 UTC | Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation | resolved | minor | 19 min |
| 2026-08-13 20:25 UTC | Security Center SaaS – Issues with Entity States, Bookmarks and Event Propagation on Some Systems | resolved | major | 1 h 36 min |
| 2026-08-07 15:24 UTC | Syncing Issue Affecting Newly Enrolled Access Control Devices | resolved | minor | 1 h 53 min |
| 2026-08-07 15:17 UTC | Clearance - Services Unavailable | resolved | major | 22 h 56 min |
| 2026-08-06 12:37 UTC | Potential issue affecting Security Center SaaS → Enrollment of Cloudlink cameras in Australia | resolved | minor | 2 h 00 min |
| 2026-08-05 16:59 UTC | AutoVu Cloudrunner Functionality Degradation | resolved | minor | 3 h 28 min |
| 2026-08-04 15:45 UTC | Investigating a potential issue of email deliverability | resolved | minor | 3 h 57 min |
| 2026-08-04 00:10 UTC | AutoVu Cloudrunner Functionality Degradation | resolved | minor | 2 h 14 min |
| 2026-07-29 18:53 UTC | Potential issue affecting Clearance → Clearance - US East US | resolved | minor | 5 h 34 min |
| 2026-07-28 14:33 UTC | Clearance Performance Degradation for search capabilities | resolved | minor | 10 min |
| 2026-07-23 17:00 UTC | Connectivity Issue in West US | resolved | minor | 2 h 39 min |
| 2026-07-23 15:41 UTC | Genetec login functionality degradation | resolved | minor | 58 min |
| 2026-07-23 15:00 UTC | Cloudrunner Camera Connectivity Issue – New Mexico Region | resolved | minor | 3 h 08 min |
| 2026-07-15 17:05 UTC | Security Center SaaS – Problems with New Entities and Events in Operational Applications | resolved | major | 4 h 55 min |
| 2026-07-14 16:37 UTC | Investigating a potential issue of email deliverability | resolved | minor | — |
| 2026-07-14 15:58 UTC | Login Service Instability | resolved | minor | — |
| 2026-07-10 17:47 UTC | Access to SC SaaS Configuration | resolved | major | 31 min |
Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).
Watch Genetec with the template
Put this in config.json of your fork and add a WEBHOOK_URL secret:
{
"vendors": [
"genetec"
],
"format": "auto",
"map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
"unreachable_after": 3,
"mute_maintenance": false
}