Vendor Status Watch

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Genetec status history

Current state: degraded — “Partial System Degradation” per https://status.genetec.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

11incidents, last 30 days
29incidents, last 90 days
29incidents on record
Incidents per week, last 12 weeks:

How long do Genetec incidents last?

2.4 hmedian incident duration24 measured
4.9 h90th percentile1 in 10 ran longer
96 minmedian, major/critical only5 incidents

From 24 incidents with a vendor-posted start and resolve time. Longest on record: Clearance - Services Unavailable — 22.9 h (2026-08-07 15:17 UTC). Excluded, never estimated: 1 still open / no resolve time, 4 resolved before started (vendor data error). Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (29)

StartedIncidentStatusImpactDuration
2026-09-16 12:23 UTCPotential issue affecting Genetec Cloud Products / Clearance → Clearance - Australia, Genetec Cloud Products / Clearance → Clearance - Canada, Genetec Cloud Products / Clearance → Clearance - Europe, Genetec Cloud Products / Clearance → Clearance - US, Genetec Cloud Products / Clearance → Clearance - US Government, Genetec Cloud Products / Clearance → Clearance - United Kingdom Globalinvestigatingminoropen
2026-09-15 14:45 UTCPotential issue affecting Genetec Cloud Products / Security Center SaaS → Video Recordings East US 2resolvedminor4 h 30 min
2026-09-11 14:24 UTCSecurity Center SaaS is facing issues with near-live video playback in East USresolvedminor4 h 16 min
2026-09-09 16:47 UTCFailures when submitting Access Requests in the System Management Portalresolvedminor2 h 08 min
2026-08-31 19:36 UTCPotential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Globalresolvedminor34 min
2026-08-28 02:41 UTCPotential issue affecting Genetec Cloud Products / Security Center SaaS → Communications East US 2resolvedminor2 h 43 min
2026-08-26 19:39 UTCPotential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Globalresolvedminor3 h 27 min
2026-08-24 16:03 UTCAuthorization failures impacting West Europe Regionresolvedmajor
2026-08-18 15:24 UTCPotential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming Australia Eastresolvedminor4 h 11 min
2026-08-17 21:16 UTCActivation of systems through subscriptions.genetec.com is degradedresolvedminor
2026-08-17 19:38 UTCPotential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming Canada Centralresolvedminor4 min
2026-08-14 20:00 UTCNetworking issue affecting multiple productsresolvedmajor56 min
2026-08-14 06:23 UTCPotential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation resolvedminor19 min
2026-08-13 20:25 UTCSecurity Center SaaS – Issues with Entity States, Bookmarks and Event Propagation on Some Systemsresolvedmajor1 h 36 min
2026-08-07 15:24 UTCSyncing Issue Affecting Newly Enrolled Access Control Devicesresolvedminor1 h 53 min
2026-08-07 15:17 UTCClearance - Services Unavailableresolvedmajor22 h 56 min
2026-08-06 12:37 UTCPotential issue affecting Security Center SaaS → Enrollment of Cloudlink cameras in Australiaresolvedminor2 h 00 min
2026-08-05 16:59 UTCAutoVu Cloudrunner Functionality Degradationresolvedminor3 h 28 min
2026-08-04 15:45 UTCInvestigating a potential issue of email deliverabilityresolvedminor3 h 57 min
2026-08-04 00:10 UTCAutoVu Cloudrunner Functionality Degradationresolvedminor2 h 14 min
2026-07-29 18:53 UTCPotential issue affecting Clearance → Clearance - US East USresolvedminor5 h 34 min
2026-07-28 14:33 UTCClearance Performance Degradation for search capabilitiesresolvedminor10 min
2026-07-23 17:00 UTCConnectivity Issue in West USresolvedminor2 h 39 min
2026-07-23 15:41 UTCGenetec login functionality degradationresolvedminor58 min
2026-07-23 15:00 UTCCloudrunner Camera Connectivity Issue – New Mexico Regionresolvedminor3 h 08 min
2026-07-15 17:05 UTCSecurity Center SaaS – Problems with New Entities and Events in Operational Applicationsresolvedmajor4 h 55 min
2026-07-14 16:37 UTCInvestigating a potential issue of email deliverabilityresolvedminor
2026-07-14 15:58 UTCLogin Service Instabilityresolvedminor
2026-07-10 17:47 UTCAccess to SC SaaS Configurationresolvedmajor31 min

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Genetec with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "genetec"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}