Vendor Status Watch

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Guidewire status history

Current state: operational — “All Systems Operational” per https://status.guidewire.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

2incidents, last 30 days
5incidents, last 90 days
35incidents on record
Incidents per week, last 12 weeks:

How long do Guidewire incidents last?

6.5 hmedian incident duration33 measured
17.0 h90th percentile1 in 10 ran longer
6.0 hmedian, major/critical only15 incidents

From 33 incidents with a vendor-posted start and resolve time. Longest on record: TeamCity Build Service Interruption in Non-Production for Integration Gateway Apps Impacting Multiple Customers Across All Regions — 3.1 days (2026-07-28 13:48 UTC). Excluded, never estimated: 2 scheduled maintenance. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (35)

StartedIncidentStatusImpactDuration
2026-09-12 08:00 UTCGuidewire Predictive Analytics Production APAC - Sydneymaintenancemaintenance28 h 30 min (approx.)
2026-09-04 10:00 UTCStatus Page Update: Expect Temporary Emailsmaintenancemaintenance26 h 15 min (approx.)
2026-07-28 13:48 UTCTeamCity Build Service Interruption in Non-Production for Integration Gateway Apps Impacting Multiple Customers Across All Regionspostmortemminor3 d 1 h
2026-07-20 09:32 UTCTeamCity Build Service Interruption in Non-Production Environments Affecting Multiple Customers in All Regionspostmortemminor8 h 33 min
2026-07-17 21:04 UTCGWCP Deployment Service Interruption Affecting Multiple Customers in NPE and PREPROD for AMER Regionspostmortemminor17 h 02 min
2026-06-12 19:27 UTCInsuranceNow (Classic & GWCP Customers) – Issues With Forgot Password And Email Support Affecting Multiple Customers In AMERpostmortemminor27 h 01 min
2026-05-08 10:42 UTCAWS Service Interruptionsresolvedminor6 h 57 min
2026-05-08 09:45 UTCCDA Daily Load Service with Basic Profile Interruption Affecting Multiple Customers in All Regionsresolvedminor5 h 42 min
2026-05-05 07:05 UTCOkta Login Failure in APAC Region for Federated Partners/Brokers Users in Non-Production, Pre-Production and Productionpostmortemmajor3 h 08 min
2026-04-02 10:08 UTCDeployment Failures Observed for Non-Production Environments across all regions.postmortemmajor7 h 36 min
2026-03-30 11:08 UTCGuidewire Cloud Home Service Interruption Affecting Multiple Customers in APAC and CANADA Regionpostmortemcritical5 h 52 min
2026-03-09 09:05 UTCGuidewire Cloud Home (IG Apps) Service Interruption Affecting Multiple Customers in all Regions and Environmentspostmortemminor6 h 41 min
2026-03-03 16:46 UTCAdvanced Product Designer(APD) APIs Interruption Affecting Multiple Customers in All Regionspostmortemmajor6 h 49 min
2026-03-03 08:37 UTCDatabase Restore Service Interruption Affecting Multiple Customers in ALL REGIONS for PRE-PRODUCTION and NON-PRODUCTION environmentspostmortemminor6 h 32 min
2026-02-25 10:44 UTCAutopilot Workflow Service Interruption Affecting Multiple Customers in Multiple Regions in Production and Non-Productionresolvedminor2 d 0 h
2026-02-17 16:35 UTCLifeCycle Manager (LCM) Service Interruption Affecting Multiple Customers in Multiple Regions in Production and Non-Productionpostmortemminor5 h 11 min
2026-02-07 04:59 UTCLifeCycle Manager (LCM) Service Interruption Affecting Multiple Customers in AMER Region in Productionpostmortemmajor10 h 47 min
2026-01-29 02:05 UTCApplication Events Service Interruption Affecting Multiple Customers in All Regions in Production, Pre-Production and Non-Productionpostmortemmajor7 h 46 min
2026-01-22 20:35 UTCPotential Okta SSL Handshake Issue Affecting Multiple Customers in the AMER and APAC regionsresolvedminor2 h 30 min
2026-01-18 08:23 UTCAPD Service Interruption Affecting Multiple Customers in EMEAresolvedmajor1 h 25 min
2026-01-18 03:08 UTCAPD Service Interruption Affecting Multiple Customers in APACresolvedcritical9 h 07 min
2026-01-15 01:54 UTCAppEvents - Service Interruption Affecting Multiple Customers in All Regionspostmortemmajor11 h 22 min
2025-11-18 18:55 UTCSmartComm Third Party Service Interruption Affecting Multiple Customers in AMERresolvedminor4 h 14 min
2025-11-09 13:52 UTCInsuranceSuite Production Application Logs are not populating in Datadog for some AMER Customerspostmortemmajor1 h 53 min
2025-10-23 14:20 UTCIS Deployments Service Interruption in EMEA Regionpostmortemmajor1 h 09 min
2025-10-20 17:48 UTCAWS US-East-1 Region Service Interruptionresolvedminor16 h 26 min
2025-10-20 09:36 UTCAWS US-East-1 Region Service Outagepostmortemmajor39 min
2025-09-23 08:50 UTCGuidewire Cloud Home service interruption affecting some Customers in EMEA Regionpostmortemmajor0 min
2025-09-19 16:30 UTCMultiple InsuranceSuite GWCP customers' S3 buckets were inaccessible - CASE #00874763postmortemnone0 min
2025-09-19 15:45 UTCTeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Regionpostmortemminor2 h 59 min
2025-09-03 18:24 UTCAPD Service Issue Affecting Multiple Customers in AMER Region in all environmentspostmortemmajor8 h 02 min
2025-08-28 03:13 UTCInsuranceSuite Deployments - Service Interruption Affecting NON-PROD & PROD environments for Multiple Customers in AMER Regionpostmortemmajor6 h 00 min
2025-08-21 19:40 UTCTeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Regionpostmortemminor2 h 50 min
2025-08-20 17:00 UTCMultiple InsuranceNow GWCP customers' production vanity URLs became inaccessible - CASE #00866392postmortemnone0 min
2025-08-20 13:35 UTCTeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Regionpostmortemminor11 h 15 min

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Guidewire with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "guidewire"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}