Vendor Status Watch

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Helium status history

Current state: operational — “All Systems Operational” per http://status.helium.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

1incidents, last 30 days
3incidents, last 90 days
15incidents on record
Incidents per week, last 12 weeks:

How long do Helium incidents last?

3.3 hmedian incident duration15 measured
8.0 days90th percentile1 in 10 ran longer
8.0 hmedian, major/critical only2 incidents

From 15 incidents with a vendor-posted start and resolve time. Longest on record: HMH - Speed Test Failures — 38.9 days (2025-08-29 22:11 UTC). Excluded, never estimated: nothing. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (15)

StartedIncidentStatusImpactDuration
2026-09-14 19:37 UTCHotspot Reward Claiming Pausedresolvednone19 h 36 min
2026-07-27 23:17 UTCActive upstream carrier 2 offload outageresolvedminor15 h 27 min
2026-07-12 16:53 UTCDecrease in Hotspot Heartbeatsresolvednone22 h 30 min
2026-04-15 01:00 UTCHelium Mobile Hotspot Connection Issueresolvednone0 min
2026-03-11 02:04 UTCIoT Packet Router Diminished Performanceresolvedminor1 h 16 min
2026-02-12 16:24 UTCIMS-Prod Upgrade Service Interruptionresolvednone0 min
2026-01-27 17:57 UTCWorld Explorer Degraded Serviceresolvedminor1 h 57 min
2025-11-18 14:36 UTCCloudflare Outageresolvednone30 min
2025-11-15 00:57 UTCCarrier Traffic Degradationresolvedminor7 d 23 h
2025-11-06 14:38 UTCBrownfield Service Degradationresolvedminor23 h 48 min
2025-10-16 23:30 UTCHelium Mobile Builder Dashboard Outageresolvedmajor15 h 16 min
2025-10-01 18:06 UTCHelium Wallet Native Swap Outageresolvedminor3 h 17 min
2025-09-02 21:22 UTCMobile Onboarding Failuresresolvedcritical39 min
2025-08-29 22:11 UTCHMH - Speed Test Failuresresolvednone38 d 20 h
2025-08-22 17:23 UTCInvestigating: Error 522resolvedminor1 h 05 min

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Helium with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "helium"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}