Helium status history
Current state: operational — “All Systems Operational” per http://status.helium.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.
How long do Helium incidents last?
From 15 incidents with a vendor-posted start and resolve time. Longest on record: HMH - Speed Test Failures — 38.9 days (2025-08-29 22:11 UTC). Excluded, never estimated: nothing. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.
Incidents on record (15)
| Started | Incident | Status | Impact | Duration |
|---|---|---|---|---|
| 2026-09-14 19:37 UTC | Hotspot Reward Claiming Paused | resolved | none | 19 h 36 min |
| 2026-07-27 23:17 UTC | Active upstream carrier 2 offload outage | resolved | minor | 15 h 27 min |
| 2026-07-12 16:53 UTC | Decrease in Hotspot Heartbeats | resolved | none | 22 h 30 min |
| 2026-04-15 01:00 UTC | Helium Mobile Hotspot Connection Issue | resolved | none | 0 min |
| 2026-03-11 02:04 UTC | IoT Packet Router Diminished Performance | resolved | minor | 1 h 16 min |
| 2026-02-12 16:24 UTC | IMS-Prod Upgrade Service Interruption | resolved | none | 0 min |
| 2026-01-27 17:57 UTC | World Explorer Degraded Service | resolved | minor | 1 h 57 min |
| 2025-11-18 14:36 UTC | Cloudflare Outage | resolved | none | 30 min |
| 2025-11-15 00:57 UTC | Carrier Traffic Degradation | resolved | minor | 7 d 23 h |
| 2025-11-06 14:38 UTC | Brownfield Service Degradation | resolved | minor | 23 h 48 min |
| 2025-10-16 23:30 UTC | Helium Mobile Builder Dashboard Outage | resolved | major | 15 h 16 min |
| 2025-10-01 18:06 UTC | Helium Wallet Native Swap Outage | resolved | minor | 3 h 17 min |
| 2025-09-02 21:22 UTC | Mobile Onboarding Failures | resolved | critical | 39 min |
| 2025-08-29 22:11 UTC | HMH - Speed Test Failures | resolved | none | 38 d 20 h |
| 2025-08-22 17:23 UTC | Investigating: Error 522 | resolved | minor | 1 h 05 min |
Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).
Watch Helium with the template
Put this in config.json of your fork and add a WEBHOOK_URL secret:
{
"vendors": [
"helium"
],
"format": "auto",
"map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
"unreachable_after": 3,
"mute_maintenance": false
}