Vendor Status Watch

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HelpDesk status history

Current state: operational — “All Systems Operational” per https://status.helpdesk.com (Atlassian Statuspage), checked 2026-09-24 12:28 UTC.

0incidents, last 30 days
0incidents, last 90 days
25incidents on record

Incidents on record (25)

StartedIncidentStatusImpactDuration
2026-01-20 23:27 UTCPerformance degradation of our servicesresolvedminor2 h 15 min
2026-01-20 16:26 UTCPerformance degradation of our servicesresolvedminor4 h 10 min
2025-12-22 11:52 UTCApplication login issueresolvedmajor—
2025-12-22 11:52 UTCIssue with accessing applicationresolvedcritical—
2025-12-22 11:52 UTCIssues with accessing applicationresolvedminor—
2025-12-22 11:52 UTCIssues with messages deliveryresolvednone—
2025-12-22 11:52 UTCUnavailability of the HelpDesk Agent Applicationresolvedmajor—
2025-12-22 11:52 UTCHelpDesk unavailabilityresolvedcritical—
2025-12-22 11:52 UTCImpaired access to HelpDesk applicationresolvedcritical—
2025-12-22 11:52 UTCIssues with accessing applicationresolvedcritical—
2025-12-22 11:52 UTCWe experienced a temporary problem with sending tickets that was resolvedresolvednone—
2025-12-22 11:52 UTCIssue with rating linksresolvednone—
2025-12-22 11:52 UTCIssues with processing ticket countersresolvedminor—
2025-12-22 11:52 UTCIssues with priority changesresolvednone—
2025-12-22 11:52 UTCDelay in app loading timeresolvedmajor—
2025-12-22 11:52 UTCDelay in app loading timeresolvedminor—
2025-12-22 11:52 UTCAgent app issueresolvedcritical—
2025-12-22 11:52 UTCAgent app issueresolvedcritical—
2025-12-22 11:52 UTCIssues with actions within the applicationresolvedcritical—
2025-12-22 11:52 UTCHelpDesk - degraded performanceresolvedmajor—
2025-12-22 11:52 UTCPerformance issueresolvedminor—
2025-12-22 11:52 UTCHelpDesk - problem with delivering emailsresolvedminor—
2025-12-22 11:52 UTCHelpDesk agent application - delay in loading timesresolvedminor—
2025-12-22 11:52 UTCOutbound messages delayedresolvedminor—
2025-12-22 11:52 UTCHelpDesk application issueresolvedminor—

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch HelpDesk with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "helpdesk"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}