Vendor Status Watch

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Kore.ai status history

Current state: operational — “All Systems Operational” per https://status.kore.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

13incidents, last 30 days
30incidents, last 90 days
57incidents on record
Incidents per week, last 12 weeks:

How long do Kore.ai incidents last?

48 minmedian incident duration52 measured
6.8 h90th percentile1 in 10 ran longer
61 minmedian, major/critical only27 incidents

From 52 incidents with a vendor-posted start and resolve time. Longest on record: Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption — 27.1 h (2026-07-01 08:16 UTC). Excluded, never estimated: 5 scheduled maintenance. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (57)

StartedIncidentStatusImpactDuration
2026-09-16 05:58 UTCInvestigating Partial Outage on UAE Instanceresolvedcritical1 h 27 min
2026-09-15 10:46 UTCPartial Outage – EU Instanceresolvedmajor41 min
2026-09-13 08:00 UTCXO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - US Central Regionmaintenancemaintenance28 h 29 min (approx.)
2026-09-12 12:30 UTCJP REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026maintenancemaintenance24 h 00 min (approx.)
2026-09-11 12:30 UTCJP REGION: [ARTEMIS v1.6.1] Agent Platform v2 Production Patch: 11-SEP-2026maintenancemaintenance24 h 00 min (approx.)
2026-09-08 11:30 UTC[ARTEMIS v1.6.0] Agent Platform v2 Production Deployment - 08-SEP-2026maintenancemaintenance25 h 00 min (approx.)
2026-09-07 11:42 UTC[AGENT PLATFORM] Hot fix upon v1.8.9 Release - US Regionmaintenancemaintenance24 h 47 min (approx.)
2026-09-03 17:00 UTCOpenAI (Third-party) incident notification: Possible impact on Kore appsresolvedminor0 min
2026-08-30 06:40 UTCInvestigating Issue with XO Platform on IND Instance.resolvedmajor10 min
2026-08-29 09:00 UTCResolved Incident Update with XO11/UXO Dialog GPT Responses Delay on US Instanceresolvedminor0 min
2026-08-28 07:22 UTCInvestigating issues with XO Platform on US Regionresolvedminor24 min
2026-08-26 13:20 UTCIntermittent Bot Response and Performance Degradation observed on Azure West US Instanceresolvedminor0 min
2026-08-18 16:14 UTCUS Region - Voice Gateway - Intermittent incoming call drops observed for around 45 minutes durationresolvedmajor0 min
2026-08-10 12:54 UTCService Disruption on our DE Region with XO10/XO11resolvedcritical1 h 01 min
2026-08-07 00:35 UTCInvestigating – Voice Calling Issue (US Instance)resolvedcritical57 min
2026-07-29 03:30 UTCLogin issue with XOCC on JP Regionresolvednone0 min
2026-07-28 03:52 UTCAU region with Degraded Bot Responses specific to Website Crawl and Document Knowledge Sources with XO11resolvedminor1 h 11 min
2026-07-23 15:00 UTCConnectivity Issues in Azure West US Regionresolvednone0 min
2026-07-22 15:40 UTCUS SaaS - Issue observed with Search Assistresolvedcritical19 min
2026-07-16 03:00 UTCKore.ai Developer Portal Accessibility Issueresolvednone0 min
2026-07-13 15:56 UTCInvestigating Performance Degradation – UAE Instanceresolvedminor0 min
2026-07-01 19:35 UTCUAE Region - Intermittent response drops were obeserved for some time.resolvedminor8 h 38 min
2026-07-01 08:16 UTCKore Japan Region - Kore Voice gateway service is experiencing a partial service disruptionresolvedmajor27 h 09 min
2026-07-01 06:17 UTCIntermittent Issues Affecting App/Bot Training on JP Search Instanceresolvedminor3 h 09 min
2026-07-01 06:00 UTCKore Japan Region - Kore Voice gateway service is experiencing a partial service disruptionresolvedmajor0 min
2026-07-01 05:50 UTCIntermittent Issues Affecting Analytics on IND Instanceresolvedmajor2 h 32 min
2026-07-01 03:14 UTCKore Japan Region - Kore Voice gateway service is experiencing a partial service disruptionresolvedmajor1 h 11 min
2026-07-01 01:10 UTCKore Japan Region - Kore Voice gateway service is experiencing a partial service disruptionresolvedmajor19 min
2026-06-30 17:17 UTCUS Central Region - Call recording availability is impactedresolvedminor23 min
2026-06-25 21:15 UTCUS Region (Standalone SearchAI) - Brief intermittent service disruptions observed on Standalone SearchAI appsresolvedminor0 min
2026-06-11 08:40 UTCUS Region - AI for Process (AI4P) service disruptionresolvedmajor0 min
2026-06-11 03:58 UTCAzure OpenAI Service Degradation – GPT‑4.1 Mini 5XX Errors and Latency Across Multiple Regionsresolvednone1 h 16 min
2026-06-11 00:26 UTCExperiencing Outage with Kore.ai Agent Platform On US Regionresolvedcritical36 min
2026-06-05 17:38 UTCKore.ai is Investigating on the Issue with Standalone SearchAI Causing No Search Results Across Chat and Voice Agents with US Regionresolvedmajor1 h 28 min
2026-06-05 01:53 UTCInvestigating issues with Agent Platform on the JP Instance.resolvedcritical12 h 10 min
2026-06-04 01:30 UTCInvestigating issues with XO 10 Platform on the UAE Instance.resolvedmajor37 min
2026-05-29 15:29 UTCUS Region - Dialog GPT Response Latency observed for Customer using MS Azure Open AIresolvedminor6 h 50 min
2026-05-21 20:55 UTCUS Region - AI4Work is experiencing intermittent service disruptionsresolvedmajor46 min
2026-05-21 17:31 UTCUS Region - Degraded performance of analytics dashboard observed on XO11.resolvedminor49 min
2026-05-21 13:04 UTCUS Region - Observing Intermittent timeout errors with the Orchestrator /GPT Moduleresolvedminor48 min
2026-05-19 20:14 UTCUS Region - Analytics dashboard - XO10 and XO11 - Data not loading for May 18th onwardsresolvedminor41 min
2026-05-18 15:12 UTCUS Region - XO10 - Search AI integrations - Partial service disruptionresolvedmajor2 h 33 min
2026-05-15 15:01 UTCUS Region - Degraded performance of analytics dashboard observed across XO10 and XO11.resolvedmajor3 h 24 min
2026-05-08 00:14 UTCUS region - Kore voice gateway - partial service disruptionresolvedmajor2 h 20 min
2026-05-07 00:20 UTCAn intermittent issue with bot responses has been observed for some bots/apps on the US instance.postmortemminor1 h 23 min
2026-04-28 15:48 UTCSaaS US Region - Issues observed with analytics and dashboard sync.resolvedminor3 h 06 min
2026-04-28 14:39 UTCRecurrence - Issues observed with Azure Open AI may be impacting Kore botsresolvedmajor2 h 24 min
2026-04-28 05:47 UTCMajor outage on our IND Region with XOCCresolvedcritical1 h 19 min
2026-04-27 22:24 UTCIssues observed with Azure Open AI may be impacting Kore botsresolvedmajor6 h 55 min
2026-04-27 20:02 UTCSaaS US Region - Intermittent issues observed with loading analytics dashboardsresolvedminor3 h 57 min
2026-04-24 09:40 UTCInbound & Outbound Call Failures – JP Instanceresolvedmajor56 min
2026-04-24 05:46 UTCInbound & Outbound Call Failures – JP Instanceresolvedmajor1 h 05 min
2026-04-23 19:31 UTCMicrosoft Speech Service Degradation Impacting IVRresolvedminor11 h 25 min
2026-04-22 08:09 UTCSearchAI Service Impact with the XO11/UXOresolvedmajor10 min
2026-04-13 17:18 UTCIssue identified with DataTables when used within an app or bot in XO Platform Release (10.24.1/11.23.1)resolvedminor0 min
2026-04-07 15:42 UTCDegraded Performance with the XO 11 Platform on the DE Instanceresolvednone0 min
2026-04-07 13:48 UTCIntermittent Issues Observed on XO 11 Platform – India Instanceresolvedminor0 min

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Kore.ai with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "kore-ai"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}