| 2026-09-16 05:58 UTC | Investigating Partial Outage on UAE Instance | resolved | critical | 1 h 27 min |
| 2026-09-15 10:46 UTC | Partial Outage – EU Instance | resolved | major | 41 min |
| 2026-09-13 08:00 UTC | XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - US Central Region | maintenance | maintenance | 28 h 29 min (approx.) |
| 2026-09-12 12:30 UTC | JP REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch: 12-SEP-2026 | maintenance | maintenance | 24 h 00 min (approx.) |
| 2026-09-11 12:30 UTC | JP REGION: [ARTEMIS v1.6.1] Agent Platform v2 Production Patch: 11-SEP-2026 | maintenance | maintenance | 24 h 00 min (approx.) |
| 2026-09-08 11:30 UTC | [ARTEMIS v1.6.0] Agent Platform v2 Production Deployment - 08-SEP-2026 | maintenance | maintenance | 25 h 00 min (approx.) |
| 2026-09-07 11:42 UTC | [AGENT PLATFORM] Hot fix upon v1.8.9 Release - US Region | maintenance | maintenance | 24 h 47 min (approx.) |
| 2026-09-03 17:00 UTC | OpenAI (Third-party) incident notification: Possible impact on Kore apps | resolved | minor | 0 min |
| 2026-08-30 06:40 UTC | Investigating Issue with XO Platform on IND Instance. | resolved | major | 10 min |
| 2026-08-29 09:00 UTC | Resolved Incident Update with XO11/UXO Dialog GPT Responses Delay on US Instance | resolved | minor | 0 min |
| 2026-08-28 07:22 UTC | Investigating issues with XO Platform on US Region | resolved | minor | 24 min |
| 2026-08-26 13:20 UTC | Intermittent Bot Response and Performance Degradation observed on Azure West US Instance | resolved | minor | 0 min |
| 2026-08-18 16:14 UTC | US Region - Voice Gateway - Intermittent incoming call drops observed for around 45 minutes duration | resolved | major | 0 min |
| 2026-08-10 12:54 UTC | Service Disruption on our DE Region with XO10/XO11 | resolved | critical | 1 h 01 min |
| 2026-08-07 00:35 UTC | Investigating – Voice Calling Issue (US Instance) | resolved | critical | 57 min |
| 2026-07-29 03:30 UTC | Login issue with XOCC on JP Region | resolved | none | 0 min |
| 2026-07-28 03:52 UTC | AU region with Degraded Bot Responses specific to Website Crawl and Document Knowledge Sources with XO11 | resolved | minor | 1 h 11 min |
| 2026-07-23 15:00 UTC | Connectivity Issues in Azure West US Region | resolved | none | 0 min |
| 2026-07-22 15:40 UTC | US SaaS - Issue observed with Search Assist | resolved | critical | 19 min |
| 2026-07-16 03:00 UTC | Kore.ai Developer Portal Accessibility Issue | resolved | none | 0 min |
| 2026-07-13 15:56 UTC | Investigating Performance Degradation – UAE Instance | resolved | minor | 0 min |
| 2026-07-01 19:35 UTC | UAE Region - Intermittent response drops were obeserved for some time. | resolved | minor | 8 h 38 min |
| 2026-07-01 08:16 UTC | Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption | resolved | major | 27 h 09 min |
| 2026-07-01 06:17 UTC | Intermittent Issues Affecting App/Bot Training on JP Search Instance | resolved | minor | 3 h 09 min |
| 2026-07-01 06:00 UTC | Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption | resolved | major | 0 min |
| 2026-07-01 05:50 UTC | Intermittent Issues Affecting Analytics on IND Instance | resolved | major | 2 h 32 min |
| 2026-07-01 03:14 UTC | Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption | resolved | major | 1 h 11 min |
| 2026-07-01 01:10 UTC | Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption | resolved | major | 19 min |
| 2026-06-30 17:17 UTC | US Central Region - Call recording availability is impacted | resolved | minor | 23 min |
| 2026-06-25 21:15 UTC | US Region (Standalone SearchAI) - Brief intermittent service disruptions observed on Standalone SearchAI apps | resolved | minor | 0 min |
| 2026-06-11 08:40 UTC | US Region - AI for Process (AI4P) service disruption | resolved | major | 0 min |
| 2026-06-11 03:58 UTC | Azure OpenAI Service Degradation – GPT‑4.1 Mini 5XX Errors and Latency Across Multiple Regions | resolved | none | 1 h 16 min |
| 2026-06-11 00:26 UTC | Experiencing Outage with Kore.ai Agent Platform On US Region | resolved | critical | 36 min |
| 2026-06-05 17:38 UTC | Kore.ai is Investigating on the Issue with Standalone SearchAI Causing No Search Results Across Chat and Voice Agents with US Region | resolved | major | 1 h 28 min |
| 2026-06-05 01:53 UTC | Investigating issues with Agent Platform on the JP Instance. | resolved | critical | 12 h 10 min |
| 2026-06-04 01:30 UTC | Investigating issues with XO 10 Platform on the UAE Instance. | resolved | major | 37 min |
| 2026-05-29 15:29 UTC | US Region - Dialog GPT Response Latency observed for Customer using MS Azure Open AI | resolved | minor | 6 h 50 min |
| 2026-05-21 20:55 UTC | US Region - AI4Work is experiencing intermittent service disruptions | resolved | major | 46 min |
| 2026-05-21 17:31 UTC | US Region - Degraded performance of analytics dashboard observed on XO11. | resolved | minor | 49 min |
| 2026-05-21 13:04 UTC | US Region - Observing Intermittent timeout errors with the Orchestrator /GPT Module | resolved | minor | 48 min |
| 2026-05-19 20:14 UTC | US Region - Analytics dashboard - XO10 and XO11 - Data not loading for May 18th onwards | resolved | minor | 41 min |
| 2026-05-18 15:12 UTC | US Region - XO10 - Search AI integrations - Partial service disruption | resolved | major | 2 h 33 min |
| 2026-05-15 15:01 UTC | US Region - Degraded performance of analytics dashboard observed across XO10 and XO11. | resolved | major | 3 h 24 min |
| 2026-05-08 00:14 UTC | US region - Kore voice gateway - partial service disruption | resolved | major | 2 h 20 min |
| 2026-05-07 00:20 UTC | An intermittent issue with bot responses has been observed for some bots/apps on the US instance. | postmortem | minor | 1 h 23 min |
| 2026-04-28 15:48 UTC | SaaS US Region - Issues observed with analytics and dashboard sync. | resolved | minor | 3 h 06 min |
| 2026-04-28 14:39 UTC | Recurrence - Issues observed with Azure Open AI may be impacting Kore bots | resolved | major | 2 h 24 min |
| 2026-04-28 05:47 UTC | Major outage on our IND Region with XOCC | resolved | critical | 1 h 19 min |
| 2026-04-27 22:24 UTC | Issues observed with Azure Open AI may be impacting Kore bots | resolved | major | 6 h 55 min |
| 2026-04-27 20:02 UTC | SaaS US Region - Intermittent issues observed with loading analytics dashboards | resolved | minor | 3 h 57 min |
| 2026-04-24 09:40 UTC | Inbound & Outbound Call Failures – JP Instance | resolved | major | 56 min |
| 2026-04-24 05:46 UTC | Inbound & Outbound Call Failures – JP Instance | resolved | major | 1 h 05 min |
| 2026-04-23 19:31 UTC | Microsoft Speech Service Degradation Impacting IVR | resolved | minor | 11 h 25 min |
| 2026-04-22 08:09 UTC | SearchAI Service Impact with the XO11/UXO | resolved | major | 10 min |
| 2026-04-13 17:18 UTC | Issue identified with DataTables when used within an app or bot in XO Platform Release (10.24.1/11.23.1) | resolved | minor | 0 min |
| 2026-04-07 15:42 UTC | Degraded Performance with the XO 11 Platform on the DE Instance | resolved | none | 0 min |
| 2026-04-07 13:48 UTC | Intermittent Issues Observed on XO 11 Platform – India Instance | resolved | minor | 0 min |