Vendor Status Watch

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Moveworks status history

Current state: degraded — “Partially Degraded Service” per https://status.moveworks.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

4incidents, last 30 days
14incidents, last 90 days
50incidents on record
Incidents per week, last 12 weeks:

How long do Moveworks incidents last?

111 minmedian incident duration47 measured
26.4 h90th percentile1 in 10 ran longer
63 minmedian, major/critical only19 incidents

From 47 incidents with a vendor-posted start and resolve time. Longest on record: Live Agent Message Brokering Degradation After ServiceNow Zurich upgrade — 183.9 days (2025-11-09 23:38 UTC). Excluded, never estimated: 3 still open / no resolve time. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (50)

StartedIncidentStatusImpactDuration
2026-09-10 04:48 UTCMy Moveworks portal login not workingresolvedmajor3 h 30 min
2026-09-04 12:17 UTCUnable to send messages to the AI Assistant on MS Teamsidentifiedminoropen
2026-08-20 14:55 UTCAssistant not responding in Microsoft Teamsresolvedminor26 h 24 min
2026-08-19 14:21 UTCCustom AI Assistant Logo Reverting to Moveworks Default (Microsoft Teams)monitoringminoropen
2026-08-11 17:45 UTCIssue Affecting Approval Requestsresolvedminor20 h 52 min
2026-08-10 13:41 UTCSharePoint Online Knowledge ingestion Authentication Issuesidentifiedmajoropen
2026-08-10 12:46 UTCDocumentation site is downresolvednone4 h 47 min
2026-08-03 17:00 UTCCSAT surveys not sent for the week of 7/28resolvednone0 min
2026-07-29 18:26 UTCConnector Credential Expiry False Alertsresolvedminor7 d 3 h
2026-07-07 15:39 UTCMoveworks Setup — Logs Delayed or Not Loadingresolvedminor38 min
2026-06-26 18:09 UTCAgent Studio — Compound Action Testing Failingresolvedminor1 h 54 min
2026-06-23 09:15 UTCPermissions ingestion failing for Unilyresolvedmajor50 d 5 h
2026-06-22 17:15 UTCPotential Search Retrieval Degradationresolvedminor23 h 36 min
2026-06-18 12:57 UTCJira ITSM – Intermittent Update and Resolution Failuresresolvedminor7 h 33 min
2026-06-11 00:30 UTCEnterprise Search Unavailable in AI Assistant — Resolvedresolvedmajor0 min
2026-06-09 13:03 UTCMyMoveworks Access Issueresolvedcritical1 h 48 min
2026-06-05 13:08 UTCAI Assistant Answers Degradationresolvedminor1 h 51 min
2026-05-29 07:00 UTCThe line breaks and bolding of the words not being respected in the messages.resolvedminor0 min
2026-05-20 12:28 UTCView permission feature in Setup is erroring outresolvedminor1 h 37 min
2026-05-19 16:42 UTCUser Identity Ingestion Failuresresolvedminor3 h 24 min
2026-05-12 20:35 UTCLive Agent Chat Degradationresolvedcritical19 min
2026-04-22 16:43 UTCEmbedded AI Assistant Degradationresolvedmajor1 h 00 min
2026-03-24 16:45 UTCAI Assistant Outage on Microsoft Teamsresolvedcritical3 h 45 min
2026-03-18 16:40 UTCAI Assistant Unresponsive in Microsoft Teams (App Store)resolvedmajor1 h 10 min
2026-03-17 06:30 UTCAI Assistant Outageresolvedmajor0 min
2026-02-19 16:40 UTCAI Assistant Outage in Gov Cloudresolvedcritical5 min
2026-02-12 04:26 UTCMicrosoft Teams Degradationresolvedminor3 h 50 min
2026-02-04 12:17 UTCIssues with AI Assistant responsesresolvedmajor2 h 33 min
2026-01-28 16:19 UTCNotification Delays via AI Assistantresolvedminor4 h 20 min
2026-01-21 16:46 UTCSSO Login Issue Affecting My Moveworks Portalresolvedmajor1 h 16 min
2026-01-15 13:30 UTCFAQ's not serving.resolvednone0 min
2025-12-30 21:35 UTCIntermittent Ticket Submission Failuresresolvedminor4 h 24 min
2025-12-17 18:30 UTCAgent Studio Notify action Degradationresolvednone0 min
2025-12-15 17:23 UTCIssues accessing Roles & Permissions Managementresolvedmajor46 min
2025-11-18 15:04 UTCAI Assistant Unresponsive in Microsoft Teamsresolvedcritical2 h 54 min
2025-11-10 15:54 UTCForms Ingestion Failureresolvedminor27 h 33 min
2025-11-09 23:38 UTCLive Agent Message Brokering Degradation After ServiceNow Zurich upgraderesolvedminor183 d 21 h
2025-11-05 15:57 UTCLive Agent Message Brokering Degradationresolvedminor6 h 20 min
2025-11-03 17:16 UTCAccess Redirect Issue at My Moveworks Portalresolvedminor1 h 17 min
2025-10-30 16:09 UTCAgent Studio Degradationresolvedminor47 min
2025-10-27 13:14 UTCAI Assistant Response Degradation in Microsoft Teamsresolvedmajor2 h 13 min
2025-10-06 20:33 UTCForms Ingestion Degradationresolvedminor14 h 26 min
2025-10-01 20:09 UTCInsights Dashboards Unavailableresolvedmajor17 min
2025-09-26 14:30 UTCEmbedded AI Assistant Degradationresolvedminor0 min
2025-09-10 14:09 UTCTicket Polling Failuresresolvedminor2 h 32 min
2025-09-04 16:46 UTCMoveworks AI Assistant Failuresresolvedcritical50 min
2025-08-28 17:14 UTCIssues with Ticketing Actions in Moveworks JIRA Integrationresolvedminor13 d 19 h
2025-08-20 19:05 UTCServiceNow KB Articles / Forms Inaccessible in Moveworks AI Assistantresolvedminor1 h 08 min
2025-08-20 06:30 UTCAI Assistant Failuresresolvedmajor0 min
2025-08-13 15:06 UTCAI Assistant Response Quality Degradationresolvedmajor1 h 03 min

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Moveworks with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "moveworks"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}