Moveworks status history
Current state: degraded — “Partially Degraded Service” per https://status.moveworks.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.
How long do Moveworks incidents last?
From 47 incidents with a vendor-posted start and resolve time. Longest on record: Live Agent Message Brokering Degradation After ServiceNow Zurich upgrade — 183.9 days (2025-11-09 23:38 UTC). Excluded, never estimated: 3 still open / no resolve time. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.
Incidents on record (50)
| Started | Incident | Status | Impact | Duration |
|---|---|---|---|---|
| 2026-09-10 04:48 UTC | My Moveworks portal login not working | resolved | major | 3 h 30 min |
| 2026-09-04 12:17 UTC | Unable to send messages to the AI Assistant on MS Teams | identified | minor | open |
| 2026-08-20 14:55 UTC | Assistant not responding in Microsoft Teams | resolved | minor | 26 h 24 min |
| 2026-08-19 14:21 UTC | Custom AI Assistant Logo Reverting to Moveworks Default (Microsoft Teams) | monitoring | minor | open |
| 2026-08-11 17:45 UTC | Issue Affecting Approval Requests | resolved | minor | 20 h 52 min |
| 2026-08-10 13:41 UTC | SharePoint Online Knowledge ingestion Authentication Issues | identified | major | open |
| 2026-08-10 12:46 UTC | Documentation site is down | resolved | none | 4 h 47 min |
| 2026-08-03 17:00 UTC | CSAT surveys not sent for the week of 7/28 | resolved | none | 0 min |
| 2026-07-29 18:26 UTC | Connector Credential Expiry False Alerts | resolved | minor | 7 d 3 h |
| 2026-07-07 15:39 UTC | Moveworks Setup — Logs Delayed or Not Loading | resolved | minor | 38 min |
| 2026-06-26 18:09 UTC | Agent Studio — Compound Action Testing Failing | resolved | minor | 1 h 54 min |
| 2026-06-23 09:15 UTC | Permissions ingestion failing for Unily | resolved | major | 50 d 5 h |
| 2026-06-22 17:15 UTC | Potential Search Retrieval Degradation | resolved | minor | 23 h 36 min |
| 2026-06-18 12:57 UTC | Jira ITSM – Intermittent Update and Resolution Failures | resolved | minor | 7 h 33 min |
| 2026-06-11 00:30 UTC | Enterprise Search Unavailable in AI Assistant — Resolved | resolved | major | 0 min |
| 2026-06-09 13:03 UTC | MyMoveworks Access Issue | resolved | critical | 1 h 48 min |
| 2026-06-05 13:08 UTC | AI Assistant Answers Degradation | resolved | minor | 1 h 51 min |
| 2026-05-29 07:00 UTC | The line breaks and bolding of the words not being respected in the messages. | resolved | minor | 0 min |
| 2026-05-20 12:28 UTC | View permission feature in Setup is erroring out | resolved | minor | 1 h 37 min |
| 2026-05-19 16:42 UTC | User Identity Ingestion Failures | resolved | minor | 3 h 24 min |
| 2026-05-12 20:35 UTC | Live Agent Chat Degradation | resolved | critical | 19 min |
| 2026-04-22 16:43 UTC | Embedded AI Assistant Degradation | resolved | major | 1 h 00 min |
| 2026-03-24 16:45 UTC | AI Assistant Outage on Microsoft Teams | resolved | critical | 3 h 45 min |
| 2026-03-18 16:40 UTC | AI Assistant Unresponsive in Microsoft Teams (App Store) | resolved | major | 1 h 10 min |
| 2026-03-17 06:30 UTC | AI Assistant Outage | resolved | major | 0 min |
| 2026-02-19 16:40 UTC | AI Assistant Outage in Gov Cloud | resolved | critical | 5 min |
| 2026-02-12 04:26 UTC | Microsoft Teams Degradation | resolved | minor | 3 h 50 min |
| 2026-02-04 12:17 UTC | Issues with AI Assistant responses | resolved | major | 2 h 33 min |
| 2026-01-28 16:19 UTC | Notification Delays via AI Assistant | resolved | minor | 4 h 20 min |
| 2026-01-21 16:46 UTC | SSO Login Issue Affecting My Moveworks Portal | resolved | major | 1 h 16 min |
| 2026-01-15 13:30 UTC | FAQ's not serving. | resolved | none | 0 min |
| 2025-12-30 21:35 UTC | Intermittent Ticket Submission Failures | resolved | minor | 4 h 24 min |
| 2025-12-17 18:30 UTC | Agent Studio Notify action Degradation | resolved | none | 0 min |
| 2025-12-15 17:23 UTC | Issues accessing Roles & Permissions Management | resolved | major | 46 min |
| 2025-11-18 15:04 UTC | AI Assistant Unresponsive in Microsoft Teams | resolved | critical | 2 h 54 min |
| 2025-11-10 15:54 UTC | Forms Ingestion Failure | resolved | minor | 27 h 33 min |
| 2025-11-09 23:38 UTC | Live Agent Message Brokering Degradation After ServiceNow Zurich upgrade | resolved | minor | 183 d 21 h |
| 2025-11-05 15:57 UTC | Live Agent Message Brokering Degradation | resolved | minor | 6 h 20 min |
| 2025-11-03 17:16 UTC | Access Redirect Issue at My Moveworks Portal | resolved | minor | 1 h 17 min |
| 2025-10-30 16:09 UTC | Agent Studio Degradation | resolved | minor | 47 min |
| 2025-10-27 13:14 UTC | AI Assistant Response Degradation in Microsoft Teams | resolved | major | 2 h 13 min |
| 2025-10-06 20:33 UTC | Forms Ingestion Degradation | resolved | minor | 14 h 26 min |
| 2025-10-01 20:09 UTC | Insights Dashboards Unavailable | resolved | major | 17 min |
| 2025-09-26 14:30 UTC | Embedded AI Assistant Degradation | resolved | minor | 0 min |
| 2025-09-10 14:09 UTC | Ticket Polling Failures | resolved | minor | 2 h 32 min |
| 2025-09-04 16:46 UTC | Moveworks AI Assistant Failures | resolved | critical | 50 min |
| 2025-08-28 17:14 UTC | Issues with Ticketing Actions in Moveworks JIRA Integration | resolved | minor | 13 d 19 h |
| 2025-08-20 19:05 UTC | ServiceNow KB Articles / Forms Inaccessible in Moveworks AI Assistant | resolved | minor | 1 h 08 min |
| 2025-08-20 06:30 UTC | AI Assistant Failures | resolved | major | 0 min |
| 2025-08-13 15:06 UTC | AI Assistant Response Quality Degradation | resolved | major | 1 h 03 min |
Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).
Watch Moveworks with the template
Put this in config.json of your fork and add a WEBHOOK_URL secret:
{
"vendors": [
"moveworks"
],
"format": "auto",
"map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
"unreachable_after": 3,
"mute_maintenance": false
}