Vendor Status Watch

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Nexcess status history

Current state: degraded — “Partially Degraded Service” per https://status.nexcess.net (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

9incidents, last 30 days
20incidents, last 90 days
54incidents on record
Incidents per week, last 12 weeks:

How long do Nexcess incidents last?

9.9 hmedian incident duration52 measured
20.3 days90th percentile1 in 10 ran longer
9.1 hmedian, major/critical only10 incidents

From 52 incidents with a vendor-posted start and resolve time. Longest on record: Januscape Vulnerability (CVE-2026-53359) — 27.9 days (2026-07-09 14:36 UTC). Excluded, never estimated: 2 still open / no resolve time. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (54)

StartedIncidentStatusImpactDuration
2026-09-16 09:14 UTCSupport Services Impactinvestigatingminoropen
2026-09-12 08:12 UTCService interruption on subset of Cloudhosts at US-Midwest-2 Regionresolvednone5 h 43 min
2026-09-09 11:31 UTCService Interruption: cloudhost-9412708-us-midwest-1-nxcli-net and cloudhost-10309510.us-midwest-1.nxcli.netresolvedmajor9 h 55 min
2026-09-05 13:50 UTCStyleSmuggler Vulnerability – Magento & Adobe Commerceidentifiednoneopen
2026-09-03 00:08 UTCDDoS Attack on cloudhost-2038507.us-west-1.nxcli.netresolvednone3 h 25 min
2026-09-02 15:04 UTCService Interruption on a Subset of Cloudhosts and KVM in the au-south-1 regionresolvedminor20 h 09 min
2026-08-30 05:30 UTCNexcess Client Portal Access Issueresolvedminor3 h 01 min
2026-08-20 11:28 UTCWordPress Site Interruption Affecting WP Rocket Usersresolvednone4 d 2 h
2026-08-17 15:35 UTCGitHub Peformance Impactresolvedminor28 h 41 min
2026-08-16 21:34 UTCService Interruption: cloudhost-4895770.us-midwest-2.nxcli.netresolvednone45 h 56 min
2026-08-12 15:45 UTCSecurity Advisory: WordPress Security Update for CVE-2026-65640resolvednone21 d 4 h
2026-08-11 05:55 UTCService Interruption on a Subset of Cloudhosts and KVM in the us-west-1 regionresolvedminor2 h 34 min
2026-08-08 13:28 UTCSecurity Advisory: WordPress XSS2Shell Vulnerability (CVE-2026-64638)resolvednone25 d 7 h
2026-08-07 23:32 UTCService Interruption: cloudhost-2915341.us-midwest-1.nxcli.net & cloudhost-2915335.us-midwest-1.nxcli.netresolvednone12 h 16 min
2026-08-04 05:31 UTCService Interruption: cloudhost-1189763.au-south-1.nxcli.netresolvedminor6 h 19 min
2026-07-18 01:44 UTCWP2Shell Wordpress Core Critical Remote Code Execution Vulnerabilities, CVE-2026-60137 and CVE-2026-63030resolvedcritical5 d 18 h
2026-07-10 09:15 UTCService Interruption on Cloudhost | 76771resolvedminor7 h 14 min
2026-07-09 14:36 UTCJanuscape Vulnerability (CVE-2026-53359)resolvedminor27 d 22 h
2026-06-26 05:27 UTCSecurity Advisory: Update Avada Builder and UpdraftPlus WordPress Plugins Immediatelyresolvednone13 d 8 h
2026-06-19 00:34 UTCSubset of cloud hosts in the US-Midwest region are currently experiencing an outage.resolvedmajor45 min
2026-06-17 21:02 UTCSubset of cloud hosts in the US-Midwest-1 region are currently experiencing an outage.resolvedmajor9 h 51 min
2026-06-15 07:24 UTCService Interruption: cloudhost-5012850.us-midwest-2.nxcli.netresolvedminor11 h 51 min
2026-06-13 05:36 UTCService Disruptionresolvednone39 min
2026-05-08 21:10 UTCLet's Encrypt Service Interruptionresolvednone4 h 05 min
2026-05-05 00:18 UTCDDoS Attack on Cloudhost-2095262.us-west-1.nxcli.netresolvedminor3 h 10 min
2026-04-15 22:58 UTCMinor Outage on Subset of Cloudhosts on UK-South-2 Data Centerresolvedmajor52 min
2026-04-11 20:29 UTCService Disruption Due to Network Switch Failureresolvedminor1 h 15 min
2026-04-10 15:16 UTCInternal Network Outage Impacting Support Services.resolvedminor2 h 58 min
2026-04-10 08:23 UTCDDOS attack on cloudhost-1743976.uk-south-2.nxcli.netresolvedminor11 h 45 min
2026-04-10 06:08 UTCUS-Midwest Cloud Host Server Outage (2 Servers Down)resolvedminor2 h 16 min
2026-04-08 16:40 UTCIssues Creating Tickets from Emailresolvedminor7 h 52 min
2026-04-01 18:37 UTCSecurity Hardening - Magento “PolyShell” File Upload Vulnerability Enhancementsresolvedminor13 d 17 h
2026-04-01 10:17 UTCNexcess Portal Access Issuesresolvednone15 h 45 min
2026-03-21 04:45 UTCMultiple cloud hosts in the US-Midwest-1 region are currently experiencing an outage.resolvedmajor23 h 20 min
2026-03-18 16:17 UTCMagento “PolyShell” File Upload Vulnerabilityresolvedminor6 h 05 min
2026-03-16 17:26 UTCClamAV Service Disruptionresolvedmajor43 h 15 min
2026-03-15 09:41 UTCService Interruption on US-Midwest 2 regionresolvedminor5 h 31 min
2026-03-12 12:40 UTCOutgoing Connectivity Issues Affecting Servers in UK South 2 Regionresolvedminor4 d 1 h
2026-03-10 08:57 UTCService Disruptionresolvedminor7 min
2026-03-06 18:23 UTCWordPress: W3 Total Cache Vulnerability CVE-2026-27384resolvednone3 d 12 h
2026-03-03 07:44 UTCSubset of Elasticsearch containers down in us-midwest-2resolvednone5 h 06 min
2026-02-25 22:47 UTCNetwork/Server Issues - US-Midwest-2 Regionresolvedcritical2 h 04 min
2026-02-23 22:23 UTCAcronis Portal Degraded Performance.resolvedminor27 h 23 min
2026-02-09 02:40 UTCDDoS Attack on cloudhost-144200.us-midwest-1.nxcli.netresolvedminor24 h 02 min
2026-01-27 20:43 UTCCloudflare Network Degradationresolvedminor7 h 50 min
2026-01-14 22:18 UTCCart Services Degradedresolvedminor16 h 36 min
2026-01-13 13:23 UTCDDOS Attack on cloudhost-2878365.us-west-1.nxcli.net & cloudhost-2878037.us-west-1.nxcli.netresolvedminor22 h 53 min
2025-12-10 20:30 UTCWooCommerce Plan Provisioning Issueresolvedminor2 h 13 min
2025-12-05 09:22 UTCCloudflare Service Issuesresolvednone7 h 19 min
2025-11-26 13:58 UTCVisual Comparison Temporarily Disabled for Thanksgiving, Black Friday, and Cyber Monday Periodresolvedminor20 d 7 h
2025-11-20 19:52 UTCWordPress Plugin Vulnerability - W3 Total Cacheresolvedminor24 d 23 h
2025-11-18 21:23 UTCService Disruption – GitHub/Git Operationsresolvedcritical1 h 35 min
2025-11-18 11:49 UTCService Disruption – Websites Behind Cloudflare Are Downresolvedcritical8 h 15 min
2025-10-24 20:18 UTCCVE 2025-54236 for Magentoresolvednone26 d 18 h

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Nexcess with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "nexcess"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}