Vendor Status Watch

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Parchment status history

Current state: operational — “All Systems Operational” per https://status.parchment.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

3incidents, last 30 days
8incidents, last 90 days
43incidents on record
Incidents per week, last 12 weeks:

How long do Parchment incidents last?

5.4 hmedian incident duration40 measured
9.2 days90th percentile1 in 10 ran longer
14.7 hmedian, major/critical only8 incidents

From 40 incidents with a vendor-posted start and resolve time. Longest on record: Canadian Postal Strike — 54.1 days (2025-09-26 14:05 UTC). Excluded, never estimated: 3 scheduled maintenance. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (43)

StartedIncidentStatusImpactDuration
2026-09-10 21:19 UTCLogin Issuesresolvednone25 min
2026-09-04 12:39 UTCMFA code emails not being sentresolvedminor6 h 19 min
2026-08-17 16:59 UTCLimited Consumer Support Hoursresolvedminor22 d 21 h
2026-07-30 20:17 UTCBrief system update to improve our School Search on Parchment.comresolvednone1 h 30 min
2026-07-27 14:41 UTCPage spins when you try to order a credential.resolvedminor5 h 55 min
2026-07-20 21:12 UTCParchment Message "Error: Failed to get orders"resolvedminor1 h 51 min
2026-06-27 19:01 UTCDatabase maintenanceresolvedmaintenance8 h 04 min
2026-06-18 23:00 UTCParchment Support will be closed for Juneteenthresolvednone3 d 14 h
2026-06-05 18:50 UTCGED - Order Processing Issuesresolvedminor4 h 12 min
2026-06-04 16:18 UTC404 Error - Downloading Third Party PDFs issued from GED Jurisdictionsresolvednone1 h 12 min
2026-05-19 16:36 UTCTimeout Issues - Administrator Accountsresolvedmajor8 d 5 h
2026-05-18 17:46 UTCWebsite Delays, Learner Account Login Errorsresolvedmajor9 d 3 h
2026-05-11 16:40 UTCSlow login timesresolvedmaintenance2 h 36 min
2026-05-07 22:36 UTCInstructure Resources Under Investigationresolvedmaintenance3 d 23 h
2026-05-05 17:21 UTCNotice: Learner Chat Currently Unavailableresolvedminor41 d 21 h
2026-05-05 16:41 UTCPage does not load when attempting to place a SAIR or RAIR orderresolvedminor29 h 34 min
2026-05-05 15:43 UTCError when updating learner account profile.resolvedminor23 h 20 min
2026-05-01 16:09 UTCUnable to web download documents through Parchment Receiveresolvedminor2 h 26 min
2026-03-31 18:23 UTCDegraded Performance of Parchment.comresolvedmajor3 h 01 min
2026-03-30 16:50 UTCDegraded Performance of Parchment.comresolvedmajor4 h 48 min
2026-03-30 14:23 UTCDegraded Performance of Parchment Digital Badgesresolvedminor26 min
2026-03-28 16:02 UTCRegular Maintenanceresolvednone3 h 14 min
2026-03-16 18:21 UTCAward Order Processing Delaysresolvedminor1 h 59 min
2026-03-13 13:36 UTCLonger loading times within the Parchment Applicationsresolvedminor8 h 32 min
2026-03-11 16:54 UTCGED Ordering Delaysresolvednone3 h 24 min
2026-02-27 20:18 UTCMember Ordering Degradedresolvedminor1 h 57 min
2026-01-26 14:01 UTC1/26/2026 - Parchment Print & Mail Delayed One Business Dayresolvedmajor24 h 32 min
2025-12-15 18:20 UTCOrder Delivery Delaysresolvednone56 min
2025-12-01 16:56 UTCDelayed Order Fulfillmentresolvedmajor4 h 28 min
2025-11-21 15:52 UTCParchment.com, NeedMyTranscript.com redirection inconsistencyresolvednone13 h 35 min
2025-11-21 14:28 UTCParchment.com redirection inconsistencyresolvedminor0 min
2025-11-19 15:57 UTCParchment will be closed on Thursday, November 27th and Friday, November 28th for the Thanksgiving Holiday.resolvednone12 d 3 h
2025-11-18 13:46 UTCQuottly Outage due to Cloudflareresolvedmajor1 h 49 min
2025-11-10 14:13 UTCRoboSend/RoboRegistrar Orders Delayedresolvedminor6 h 32 min
2025-10-27 14:29 UTCSlow Order Processingresolvedminor4 h 52 min
2025-10-22 20:15 UTCParchment.com Degradedresolvednone17 h 16 min
2025-10-22 13:38 UTCAward Order Processing Delaysresolvedminor5 d 0 h
2025-09-26 14:05 UTCCanadian Postal Strikeresolvedminor54 d 1 h
2025-09-23 19:27 UTCParchment.com Partial Outageresolvedmajor3 d 0 h
2025-09-22 13:02 UTCNeedMyTranscript Partial Disruptionresolvednone3 h 10 min
2025-09-09 13:45 UTCAWS Transfer Service Login Interruptionsresolvedminor6 h 14 min
2025-08-25 14:48 UTCRecruit Fails to Load (ClientSide Error)resolvedminor21 h 29 min
2025-08-19 16:06 UTCParchment Recruit Loginresolvednone16 min

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Parchment with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "parchment"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}