Parchment status history
Current state: operational — “All Systems Operational” per https://status.parchment.com (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.
How long do Parchment incidents last?
From 40 incidents with a vendor-posted start and resolve time. Longest on record: Canadian Postal Strike — 54.1 days (2025-09-26 14:05 UTC). Excluded, never estimated: 3 scheduled maintenance. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.
Incidents on record (43)
| Started | Incident | Status | Impact | Duration |
|---|---|---|---|---|
| 2026-09-10 21:19 UTC | Login Issues | resolved | none | 25 min |
| 2026-09-04 12:39 UTC | MFA code emails not being sent | resolved | minor | 6 h 19 min |
| 2026-08-17 16:59 UTC | Limited Consumer Support Hours | resolved | minor | 22 d 21 h |
| 2026-07-30 20:17 UTC | Brief system update to improve our School Search on Parchment.com | resolved | none | 1 h 30 min |
| 2026-07-27 14:41 UTC | Page spins when you try to order a credential. | resolved | minor | 5 h 55 min |
| 2026-07-20 21:12 UTC | Parchment Message "Error: Failed to get orders" | resolved | minor | 1 h 51 min |
| 2026-06-27 19:01 UTC | Database maintenance | resolved | maintenance | 8 h 04 min |
| 2026-06-18 23:00 UTC | Parchment Support will be closed for Juneteenth | resolved | none | 3 d 14 h |
| 2026-06-05 18:50 UTC | GED - Order Processing Issues | resolved | minor | 4 h 12 min |
| 2026-06-04 16:18 UTC | 404 Error - Downloading Third Party PDFs issued from GED Jurisdictions | resolved | none | 1 h 12 min |
| 2026-05-19 16:36 UTC | Timeout Issues - Administrator Accounts | resolved | major | 8 d 5 h |
| 2026-05-18 17:46 UTC | Website Delays, Learner Account Login Errors | resolved | major | 9 d 3 h |
| 2026-05-11 16:40 UTC | Slow login times | resolved | maintenance | 2 h 36 min |
| 2026-05-07 22:36 UTC | Instructure Resources Under Investigation | resolved | maintenance | 3 d 23 h |
| 2026-05-05 17:21 UTC | Notice: Learner Chat Currently Unavailable | resolved | minor | 41 d 21 h |
| 2026-05-05 16:41 UTC | Page does not load when attempting to place a SAIR or RAIR order | resolved | minor | 29 h 34 min |
| 2026-05-05 15:43 UTC | Error when updating learner account profile. | resolved | minor | 23 h 20 min |
| 2026-05-01 16:09 UTC | Unable to web download documents through Parchment Receive | resolved | minor | 2 h 26 min |
| 2026-03-31 18:23 UTC | Degraded Performance of Parchment.com | resolved | major | 3 h 01 min |
| 2026-03-30 16:50 UTC | Degraded Performance of Parchment.com | resolved | major | 4 h 48 min |
| 2026-03-30 14:23 UTC | Degraded Performance of Parchment Digital Badges | resolved | minor | 26 min |
| 2026-03-28 16:02 UTC | Regular Maintenance | resolved | none | 3 h 14 min |
| 2026-03-16 18:21 UTC | Award Order Processing Delays | resolved | minor | 1 h 59 min |
| 2026-03-13 13:36 UTC | Longer loading times within the Parchment Applications | resolved | minor | 8 h 32 min |
| 2026-03-11 16:54 UTC | GED Ordering Delays | resolved | none | 3 h 24 min |
| 2026-02-27 20:18 UTC | Member Ordering Degraded | resolved | minor | 1 h 57 min |
| 2026-01-26 14:01 UTC | 1/26/2026 - Parchment Print & Mail Delayed One Business Day | resolved | major | 24 h 32 min |
| 2025-12-15 18:20 UTC | Order Delivery Delays | resolved | none | 56 min |
| 2025-12-01 16:56 UTC | Delayed Order Fulfillment | resolved | major | 4 h 28 min |
| 2025-11-21 15:52 UTC | Parchment.com, NeedMyTranscript.com redirection inconsistency | resolved | none | 13 h 35 min |
| 2025-11-21 14:28 UTC | Parchment.com redirection inconsistency | resolved | minor | 0 min |
| 2025-11-19 15:57 UTC | Parchment will be closed on Thursday, November 27th and Friday, November 28th for the Thanksgiving Holiday. | resolved | none | 12 d 3 h |
| 2025-11-18 13:46 UTC | Quottly Outage due to Cloudflare | resolved | major | 1 h 49 min |
| 2025-11-10 14:13 UTC | RoboSend/RoboRegistrar Orders Delayed | resolved | minor | 6 h 32 min |
| 2025-10-27 14:29 UTC | Slow Order Processing | resolved | minor | 4 h 52 min |
| 2025-10-22 20:15 UTC | Parchment.com Degraded | resolved | none | 17 h 16 min |
| 2025-10-22 13:38 UTC | Award Order Processing Delays | resolved | minor | 5 d 0 h |
| 2025-09-26 14:05 UTC | Canadian Postal Strike | resolved | minor | 54 d 1 h |
| 2025-09-23 19:27 UTC | Parchment.com Partial Outage | resolved | major | 3 d 0 h |
| 2025-09-22 13:02 UTC | NeedMyTranscript Partial Disruption | resolved | none | 3 h 10 min |
| 2025-09-09 13:45 UTC | AWS Transfer Service Login Interruptions | resolved | minor | 6 h 14 min |
| 2025-08-25 14:48 UTC | Recruit Fails to Load (ClientSide Error) | resolved | minor | 21 h 29 min |
| 2025-08-19 16:06 UTC | Parchment Recruit Login | resolved | none | 16 min |
Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).
Watch Parchment with the template
Put this in config.json of your fork and add a WEBHOOK_URL secret:
{
"vendors": [
"parchment"
],
"format": "auto",
"map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
"unreachable_after": 3,
"mute_maintenance": false
}