Vendor Status Watch

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Parchment status history

Current state: operational — “All Systems Operational” per https://status.parchment.com (Atlassian Statuspage), checked 2026-09-24 12:28 UTC.

2incidents, last 30 days
7incidents, last 90 days
42incidents on record
Incidents per week, last 12 weeks:

How long do Parchment incidents last?

5.9 hmedian incident duration39 measured
9.2 days90th percentile1 in 10 ran longer
14.7 hmedian, major/critical only8 incidents

From 39 incidents with a vendor-posted start and resolve time. Longest on record: Canadian Postal Strike — 54.1 days (2025-09-26 14:05 UTC). Excluded, never estimated: 3 scheduled maintenance. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (42)

StartedIncidentStatusImpactDuration
2026-09-10 21:19 UTCLogin Issuesresolvednone25 min
2026-09-04 12:39 UTCMFA code emails not being sentresolvedminor6 h 19 min
2026-08-17 16:59 UTCLimited Consumer Support Hoursresolvedminor22 d 21 h
2026-07-30 20:17 UTCBrief system update to improve our School Search on Parchment.comresolvednone1 h 30 min
2026-07-27 14:41 UTCPage spins when you try to order a credential.resolvedminor5 h 55 min
2026-07-20 21:12 UTCParchment Message "Error: Failed to get orders"resolvedminor1 h 51 min
2026-06-27 19:01 UTCDatabase maintenanceresolvedmaintenance8 h 04 min
2026-06-18 23:00 UTCParchment Support will be closed for Juneteenthresolvednone3 d 14 h
2026-06-05 18:50 UTCGED - Order Processing Issuesresolvedminor4 h 12 min
2026-06-04 16:18 UTC404 Error - Downloading Third Party PDFs issued from GED Jurisdictionsresolvednone1 h 12 min
2026-05-19 16:36 UTCTimeout Issues - Administrator Accountsresolvedmajor8 d 5 h
2026-05-18 17:46 UTCWebsite Delays, Learner Account Login Errorsresolvedmajor9 d 3 h
2026-05-11 16:40 UTCSlow login timesresolvedmaintenance2 h 36 min
2026-05-07 22:36 UTCInstructure Resources Under Investigationresolvedmaintenance3 d 23 h
2026-05-05 17:21 UTCNotice: Learner Chat Currently Unavailableresolvedminor41 d 21 h
2026-05-05 16:41 UTCPage does not load when attempting to place a SAIR or RAIR orderresolvedminor29 h 34 min
2026-05-05 15:43 UTCError when updating learner account profile.resolvedminor23 h 20 min
2026-05-01 16:09 UTCUnable to web download documents through Parchment Receiveresolvedminor2 h 26 min
2026-03-31 18:23 UTCDegraded Performance of Parchment.comresolvedmajor3 h 01 min
2026-03-30 16:50 UTCDegraded Performance of Parchment.comresolvedmajor4 h 48 min
2026-03-30 14:23 UTCDegraded Performance of Parchment Digital Badgesresolvedminor26 min
2026-03-28 16:02 UTCRegular Maintenanceresolvednone3 h 14 min
2026-03-16 18:21 UTCAward Order Processing Delaysresolvedminor1 h 59 min
2026-03-13 13:36 UTCLonger loading times within the Parchment Applicationsresolvedminor8 h 32 min
2026-03-11 16:54 UTCGED Ordering Delaysresolvednone3 h 24 min
2026-02-27 20:18 UTCMember Ordering Degradedresolvedminor1 h 57 min
2026-01-26 14:01 UTC1/26/2026 - Parchment Print & Mail Delayed One Business Dayresolvedmajor24 h 32 min
2025-12-15 18:20 UTCOrder Delivery Delaysresolvednone56 min
2025-12-01 16:56 UTCDelayed Order Fulfillmentresolvedmajor4 h 28 min
2025-11-21 15:52 UTCParchment.com, NeedMyTranscript.com redirection inconsistencyresolvednone13 h 35 min
2025-11-21 14:28 UTCParchment.com redirection inconsistencyresolvedminor0 min
2025-11-19 15:57 UTCParchment will be closed on Thursday, November 27th and Friday, November 28th for the Thanksgiving Holiday.resolvednone12 d 3 h
2025-11-18 13:46 UTCQuottly Outage due to Cloudflareresolvedmajor1 h 49 min
2025-11-10 14:13 UTCRoboSend/RoboRegistrar Orders Delayedresolvedminor6 h 32 min
2025-10-27 14:29 UTCSlow Order Processingresolvedminor4 h 52 min
2025-10-22 20:15 UTCParchment.com Degradedresolvednone17 h 16 min
2025-10-22 13:38 UTCAward Order Processing Delaysresolvedminor5 d 0 h
2025-09-26 14:05 UTCCanadian Postal Strikeresolvedminor54 d 1 h
2025-09-23 19:27 UTCParchment.com Partial Outageresolvedmajor3 d 0 h
2025-09-22 13:02 UTCNeedMyTranscript Partial Disruptionresolvednone3 h 10 min
2025-09-09 13:45 UTCAWS Transfer Service Login Interruptionsresolvedminor6 h 14 min
2025-08-25 14:48 UTCRecruit Fails to Load (ClientSide Error)resolvedminor21 h 29 min

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Parchment with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "parchment"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}