Vendor Status Watch

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Tide status history

Current state: operational — “All Systems Operational” per https://status.tide.co (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

4incidents, last 30 days
17incidents, last 90 days
52incidents on record
Incidents per week, last 12 weeks:

How long do Tide incidents last?

3.3 hmedian incident duration52 measured
3.1 days90th percentile1 in 10 ran longer
4.4 hmedian, major/critical only1 incident

From 52 incidents with a vendor-posted start and resolve time. Longest on record: Sort code and account number not visible for some members — 15.3 days (2026-06-27 23:42 UTC). Excluded, never estimated: nothing. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (52)

StartedIncidentStatusImpactDuration
2026-09-10 14:25 UTCPhone calls: temporary audio issuesresolvednone5 d 17 h
2026-09-08 10:50 UTCPhone calls audio issuesresolvednone1 h 32 min
2026-09-01 00:43 UTCAdding Money via Cards or Digital walletsresolvednone5 h 41 min
2026-08-21 09:54 UTCInbound and outbound payments delayresolvednone5 min
2026-08-11 13:42 UTCDisruption in multiple payments servicesresolvednone56 min
2026-08-11 10:53 UTCTechnical issue with phone supportresolvednone25 h 02 min
2026-08-02 11:29 UTCPayment delaysresolvednone1 h 05 min
2026-07-28 18:07 UTCIssues with Card servicesresolvednone3 h 50 min
2026-07-27 11:49 UTCFailing outbound paymentsresolvednone5 h 55 min
2026-07-21 11:38 UTCDelays in joining Tideresolvednone25 h 51 min
2026-07-15 07:39 UTCSome online card payments are being declinedresolvednone37 min
2026-07-14 16:27 UTCDelays to the joining processresolvednone15 h 42 min
2026-07-02 16:40 UTCIssues with Online Card Paymentsresolvednone40 min
2026-07-01 15:32 UTCIssues with Online Card Paymentsresolvednone20 min
2026-07-01 10:15 UTCATM balance issueresolvednone5 h 29 min
2026-06-30 15:14 UTCConfirmation of Payee for new payees is failingresolvednone26 min
2026-06-27 23:42 UTCSort code and account number not visible for some membersresolvedminor15 d 7 h
2026-06-14 02:10 UTCOutbound Payments are being declinedresolvednone1 h 37 min
2026-06-09 14:06 UTCTemporary issues with chats and phone callsresolvednone30 min
2026-06-08 08:37 UTCInbound payments delayresolvednone4 h 46 min
2026-06-01 15:47 UTCPotential intermittent card payment disruptionsresolvednone2 d 13 h
2026-05-31 22:27 UTCAdding Money via Cards or Digital walletsresolvednone8 h 20 min
2026-05-17 13:09 UTCWeb login with QR code not workingresolvednone1 h 22 min
2026-05-15 12:14 UTCCard payments and ATM withdrawals disruptionresolvednone15 min
2026-05-11 14:24 UTCSome card payments are being declinedresolvednone1 h 14 min
2026-05-05 09:54 UTCDelays in Xero syncresolvednone31 h 27 min
2026-05-05 08:49 UTCDelays in Tide Accountingresolvednone3 d 7 h
2026-05-01 10:06 UTCBalances updates delayedresolvednone3 d 1 h
2026-04-30 09:32 UTCMerchant account balances aren’t updating and Payment Links delayresolvednone15 min
2026-04-27 12:01 UTCCards issuesresolvednone14 d 2 h
2026-04-27 08:38 UTCOutbound payments and internal transfers may not go through at this timeresolvednone4 h 57 min
2026-04-26 07:09 UTCCard issuesresolvednone23 h 02 min
2026-04-24 07:27 UTC'Send' from the Payments tab is unavailableresolvednone2 d 22 h
2026-04-21 11:50 UTCSome card payments are being declinedresolvednone3 h 58 min
2026-04-19 10:33 UTCSome card payments are being declinedresolvednone22 h 13 min
2026-04-16 11:59 UTCIssue: Delays in onboarding and account recoveryresolvednone1 h 03 min
2026-04-07 08:07 UTCBalances and card payments disruptionresolvednone26 min
2026-04-05 18:25 UTCAdding Money via Cards or Digital walletsresolvednone16 h 17 min
2026-04-02 12:47 UTCIssue with EUR and USD paymentsresolvednone1 h 08 min
2026-04-01 20:42 UTCTransactions aren't showingresolvednone9 min
2026-04-01 09:14 UTCSubscriptions and refund issuesresolvednone24 min
2026-03-31 12:04 UTCPayment services issueresolvednone40 min
2026-03-31 10:47 UTCDelays in onboarding and account recoveryresolvednone1 h 10 min
2026-03-24 11:30 UTCTechnical issue: Delays in company registrationresolvednone2 h 45 min
2026-03-13 13:04 UTCPayments disruption and balances aren't updatingresolvednone12 min
2026-03-09 11:28 UTCTechnical issue: Company Formationresolvednone1 h 48 min
2026-03-02 13:47 UTCCompany registration and Confirmation Filling delayresolvednone1 h 08 min
2026-03-01 23:45 UTCAdding Money via Cards or Digital walletsresolvednone7 h 41 min
2026-02-27 10:22 UTCPayment Services issueresolvednone9 h 03 min
2026-02-25 17:06 UTCCash deposits aren’t working for some members right now.resolvednone53 min
2026-02-10 14:48 UTCIssue: Card payments failingresolvedcritical4 h 24 min
2026-02-02 12:10 UTCDelayed availability of January monthly statementsresolvednone4 d 1 h

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Tide with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "tide"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}