| 2026-09-16 09:00 UTC | IR27430 - System Maintenance failure responses from Salesforce | investigating | critical | open |
| 2026-09-16 08:37 UTC | IR27429 - WebRTC degraded performance in EMEA region | investigating | minor | open |
| 2026-09-15 04:54 UTC | IR27426 - Historical Analytics - problems with downloading reports | resolved | major | 1 h 19 min |
| 2026-09-08 17:26 UTC | IR27424 - Agent Workspace and Historical Analytics user interface problems | resolved | minor | 3 h 12 min |
| 2026-09-04 09:21 UTC | IR27423 - 2FA verification emails are not getting through | resolved | critical | 5 h 04 min |
| 2026-09-04 08:26 UTC | IR27422 - Insights and Stats API problems | resolved | major | 1 h 50 min |
| 2026-08-20 09:23 UTC | IR27416 - Calls dropping / One way audio in EMEA | resolved | major | 1 h 26 min |
| 2026-08-11 00:26 UTC | IR27412 - Reported issues with calls dropping in APAC | resolved | minor | 7 h 40 min |
| 2026-08-07 09:21 UTC | IR27409 - Problems with PCI Pal payment sessions in EMEA and APAC regions | resolved | major | 3 h 19 min |
| 2026-08-04 12:36 UTC | IR27407 - Historical Analytics Scheduled Deliveries issue | resolved | minor | 29 min |
| 2026-07-29 14:01 UTC | IR27404 - problems with Virtual Assistant | resolved | major | 6 h 48 min |
| 2026-07-24 09:53 UTC | IR27399 - problems with Virtual Assistant | resolved | major | 5 h 17 min |
| 2026-07-23 11:49 UTC | IR27398 - Problems with calls routed over GTT SBCs in EMEA region | resolved | major | 6 h 07 min |
| 2026-07-09 06:42 UTC | IR27389 - Problems with inbound calls to some US lines in NAM region | resolved | major | 5 h 08 min |
| 2026-07-06 14:28 UTC | IR27386 - Issues with inbound calls to Swedish lines | resolved | minor | 2 h 07 min |
| 2026-07-02 10:56 UTC | IR27382 - problems with inbound calls to UK lines in EMEA region | resolved | minor | 24 h 16 min |
| 2026-07-02 05:11 UTC | IR27384 - Issues with DTMF tones when using WebRTC | resolved | minor | 4 h 15 min |
| 2026-07-01 16:00 UTC | IR27382 - problems with inbound calls to UK lines in EMEA region | resolved | minor | 3 h 25 min |
| 2026-06-30 18:35 UTC | IR27381 - Intelligent Workspace - problems with initiating digital interactions | resolved | major | 17 h 47 min |
| 2026-06-26 12:54 UTC | IR27380 - Omnichannel connectivity problems | resolved | major | 2 d 16 h |
| 2026-06-19 12:08 UTC | IR27376 - Issues with calls to Czech Republic destinations | resolved | minor | 7 h 46 min |
| 2026-06-16 17:02 UTC | IR27373 - Problems with data transfer from Virtual Assistant to VCC | resolved | major | 1 h 17 min |
| 2026-06-12 15:51 UTC | IR27368 - AI Studio issues | resolved | minor | 3 d 23 h |
| 2026-06-09 16:29 UTC | IR27368 - AI Studio issues | resolved | minor | 2 d 4 h |
| 2026-06-08 22:58 UTC | IR27366 - Real-time dashboards performance | resolved | minor | 2 d 18 h |
| 2026-06-03 17:20 UTC | IR27361 - Inbound calls to specific Canadian numbers failing | resolved | major | 4 h 04 min |
| 2026-06-01 10:21 UTC | IR27357 - Potential disconnection between a small subset of Salesforce orgs and VCC accounts | resolved | none | 5 h 35 min |
| 2026-05-28 15:32 UTC | IR27352 - VCC – Salesforce Task Call Time Fields Displaying Incorrectly | resolved | minor | 1 h 13 min |
| 2026-05-26 08:08 UTC | IR27347 - Problems with sending emails via AI Studio flows | resolved | major | 31 min |
| 2026-05-22 17:00 UTC | IR27346 - Voice service degradation and call failures in NAM region | resolved | none | 0 min |
| 2026-05-22 15:07 UTC | IR27345 - Problems with PCIPal payment sessions in EMEA region | resolved | critical | 6 d 20 h |
| 2026-05-19 15:36 UTC | IR27341 - WebRTC connectivity issues in NAM region | resolved | major | 1 h 23 min |
| 2026-05-19 13:03 UTC | IR27339 - Degraded performance for some VCC services in EMEA region | resolved | major | 24 h 46 min |
| 2026-05-06 18:05 UTC | IR27330 - ContactPad recent calls not showing correctly - NAM | resolved | minor | 2 h 48 min |
| 2026-05-01 09:55 UTC | IR27324 - Delayed dashboards on EMEA | resolved | minor | 2 d 18 h |
| 2026-04-30 11:32 UTC | IR27323 - Outbound calls not connecting to South African numbers | resolved | minor | 18 d 2 h |
| 2026-04-23 12:37 UTC | IR27317 - Degraded experience on Agent Workspace in NAM region | resolved | minor | 2 h 57 min |
| 2026-04-22 11:24 UTC | IR27315 - Agent presence issues | resolved | minor | 1 h 28 min |
| 2026-04-15 14:21 UTC | IR27311 - France to France calls not connecting intermittently | resolved | major | 21 h 56 min |
| 2026-04-14 15:49 UTC | IR27307 - Calls disconnecting | resolved | none | 0 min |
| 2026-04-14 09:59 UTC | IR27305 - Dynamic audio announcements failing | resolved | major | 2 h 17 min |
| 2026-04-13 19:19 UTC | IR27303 - Degraded performance for Intelligent Workspace in NAM region | resolved | major | 50 min |
| 2026-04-09 13:11 UTC | IR27300 - Degraded performance for Intelligent Workspace in EMEA region | resolved | major | 21 h 38 min |
| 2026-04-07 17:16 UTC | IR27296 - Degraded performance for some VCC services in NAM region | resolved | minor | 1 h 58 min |
| 2026-04-01 06:44 UTC | IR27293 - WebRTC connectivity issues in APAC region | resolved | major | 41 min |
| 2026-03-30 09:58 UTC | IR27291 - User Admin API problems | resolved | major | 3 d 2 h |
| 2026-03-24 19:50 UTC | IR27289 - Service outage in NAM region | resolved | critical | 2 h 02 min |
| 2026-03-23 21:46 UTC | IR27288 - Call Recordings access problems | resolved | minor | 46 min |
| 2026-03-23 16:48 UTC | IR27287 - Conversation Analyzer Sentiment is not calculated in APAC region | resolved | minor | 1 h 54 min |
| 2026-03-23 11:15 UTC | IR27286 - Call connectivity issues in EMEA region | resolved | major | 1 h 24 min |
| 2026-03-12 15:06 UTC | IR27281 - Service outage in NAM region | resolved | critical | 4 h 11 min |
| 2026-02-26 22:49 UTC | IR27275 - Inbound calls dropping issues in NAM region | resolved | major | 18 h 40 min |
| 2026-02-04 17:56 UTC | IR27262 - Outbound calls going back to the IVR | resolved | minor | 8 d 20 h |
| 2026-02-02 21:04 UTC | IR27261 - Outbound calls intermittently not connecting | resolved | minor | 2 d 16 h |
| 2025-12-22 09:07 UTC | IR27249 - Inbound call quality issues | resolved | minor | 7 h 40 min |
| 2025-12-18 17:48 UTC | IR27248 - Audio issues during Agent Assist payment sessions | resolved | minor | 3 d 16 h |