Vendor Status Watch

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Vonage status history

Current state: partial outage — “Partial System Outage” per https://vcc.statuspage.io (Atlassian Statuspage), checked 2026-09-16 12:28 UTC.

7incidents, last 30 days
21incidents, last 90 days
56incidents on record
Incidents per week, last 12 weeks:

How long do Vonage incidents last?

4.2 hmedian incident duration54 measured
3.1 days90th percentile1 in 10 ran longer
4.2 hmedian, major/critical only27 incidents

From 54 incidents with a vendor-posted start and resolve time. Longest on record: IR27323 - Outbound calls not connecting to South African numbers — 18.1 days (2026-04-30 11:32 UTC). Excluded, never estimated: 2 still open / no resolve time. Duration is the gap between the vendor's own posted timestamps — it is not measured downtime, uptime or an SLA figure, and a vendor that posts every blip will look worse here than one that posts nothing. Same rule as the outage-duration dataset.

Incidents on record (56)

StartedIncidentStatusImpactDuration
2026-09-16 09:00 UTCIR27430 - System Maintenance failure responses from Salesforceinvestigatingcriticalopen
2026-09-16 08:37 UTCIR27429 - WebRTC degraded performance in EMEA regioninvestigatingminoropen
2026-09-15 04:54 UTCIR27426 - Historical Analytics - problems with downloading reportsresolvedmajor1 h 19 min
2026-09-08 17:26 UTCIR27424 - Agent Workspace and Historical Analytics user interface problemsresolvedminor3 h 12 min
2026-09-04 09:21 UTCIR27423 - 2FA verification emails are not getting throughresolvedcritical5 h 04 min
2026-09-04 08:26 UTCIR27422 - Insights and Stats API problemsresolvedmajor1 h 50 min
2026-08-20 09:23 UTCIR27416 - Calls dropping / One way audio in EMEAresolvedmajor1 h 26 min
2026-08-11 00:26 UTCIR27412 - Reported issues with calls dropping in APACresolvedminor7 h 40 min
2026-08-07 09:21 UTCIR27409 - Problems with PCI Pal payment sessions in EMEA and APAC regionsresolvedmajor3 h 19 min
2026-08-04 12:36 UTCIR27407 - Historical Analytics Scheduled Deliveries issueresolvedminor29 min
2026-07-29 14:01 UTCIR27404 - problems with Virtual Assistantresolvedmajor6 h 48 min
2026-07-24 09:53 UTCIR27399 - problems with Virtual Assistantresolvedmajor5 h 17 min
2026-07-23 11:49 UTCIR27398 - Problems with calls routed over GTT SBCs in EMEA regionresolvedmajor6 h 07 min
2026-07-09 06:42 UTCIR27389 - Problems with inbound calls to some US lines in NAM regionresolvedmajor5 h 08 min
2026-07-06 14:28 UTCIR27386 - Issues with inbound calls to Swedish linesresolvedminor2 h 07 min
2026-07-02 10:56 UTCIR27382 - problems with inbound calls to UK lines in EMEA regionresolvedminor24 h 16 min
2026-07-02 05:11 UTCIR27384 - Issues with DTMF tones when using WebRTCresolvedminor4 h 15 min
2026-07-01 16:00 UTCIR27382 - problems with inbound calls to UK lines in EMEA regionresolvedminor3 h 25 min
2026-06-30 18:35 UTCIR27381 - Intelligent Workspace - problems with initiating digital interactionsresolvedmajor17 h 47 min
2026-06-26 12:54 UTCIR27380 - Omnichannel connectivity problemsresolvedmajor2 d 16 h
2026-06-19 12:08 UTCIR27376 - Issues with calls to Czech Republic destinationsresolvedminor7 h 46 min
2026-06-16 17:02 UTCIR27373 - Problems with data transfer from Virtual Assistant to VCCresolvedmajor1 h 17 min
2026-06-12 15:51 UTCIR27368 - AI Studio issuesresolvedminor3 d 23 h
2026-06-09 16:29 UTCIR27368 - AI Studio issuesresolvedminor2 d 4 h
2026-06-08 22:58 UTCIR27366 - Real-time dashboards performanceresolvedminor2 d 18 h
2026-06-03 17:20 UTCIR27361 - Inbound calls to specific Canadian numbers failingresolvedmajor4 h 04 min
2026-06-01 10:21 UTCIR27357 - Potential disconnection between a small subset of Salesforce orgs and VCC accountsresolvednone5 h 35 min
2026-05-28 15:32 UTCIR27352 - VCC – Salesforce Task Call Time Fields Displaying Incorrectlyresolvedminor1 h 13 min
2026-05-26 08:08 UTCIR27347 - Problems with sending emails via AI Studio flowsresolvedmajor31 min
2026-05-22 17:00 UTCIR27346 - Voice service degradation and call failures in NAM regionresolvednone0 min
2026-05-22 15:07 UTCIR27345 - Problems with PCIPal payment sessions in EMEA regionresolvedcritical6 d 20 h
2026-05-19 15:36 UTCIR27341 - WebRTC connectivity issues in NAM regionresolvedmajor1 h 23 min
2026-05-19 13:03 UTCIR27339 - Degraded performance for some VCC services in EMEA regionresolvedmajor24 h 46 min
2026-05-06 18:05 UTCIR27330 - ContactPad recent calls not showing correctly - NAMresolvedminor2 h 48 min
2026-05-01 09:55 UTCIR27324 - Delayed dashboards on EMEAresolvedminor2 d 18 h
2026-04-30 11:32 UTCIR27323 - Outbound calls not connecting to South African numbersresolvedminor18 d 2 h
2026-04-23 12:37 UTCIR27317 - Degraded experience on Agent Workspace in NAM regionresolvedminor2 h 57 min
2026-04-22 11:24 UTCIR27315 - Agent presence issuesresolvedminor1 h 28 min
2026-04-15 14:21 UTCIR27311 - France to France calls not connecting intermittentlyresolvedmajor21 h 56 min
2026-04-14 15:49 UTCIR27307 - Calls disconnectingresolvednone0 min
2026-04-14 09:59 UTCIR27305 - Dynamic audio announcements failingresolvedmajor2 h 17 min
2026-04-13 19:19 UTCIR27303 - Degraded performance for Intelligent Workspace in NAM regionresolvedmajor50 min
2026-04-09 13:11 UTCIR27300 - Degraded performance for Intelligent Workspace in EMEA regionresolvedmajor21 h 38 min
2026-04-07 17:16 UTCIR27296 - Degraded performance for some VCC services in NAM regionresolvedminor1 h 58 min
2026-04-01 06:44 UTCIR27293 - WebRTC connectivity issues in APAC regionresolvedmajor41 min
2026-03-30 09:58 UTCIR27291 - User Admin API problemsresolvedmajor3 d 2 h
2026-03-24 19:50 UTCIR27289 - Service outage in NAM regionresolvedcritical2 h 02 min
2026-03-23 21:46 UTCIR27288 - Call Recordings access problemsresolvedminor46 min
2026-03-23 16:48 UTCIR27287 - Conversation Analyzer Sentiment is not calculated in APAC regionresolvedminor1 h 54 min
2026-03-23 11:15 UTCIR27286 - Call connectivity issues in EMEA regionresolvedmajor1 h 24 min
2026-03-12 15:06 UTCIR27281 - Service outage in NAM regionresolvedcritical4 h 11 min
2026-02-26 22:49 UTCIR27275 - Inbound calls dropping issues in NAM regionresolvedmajor18 h 40 min
2026-02-04 17:56 UTCIR27262 - Outbound calls going back to the IVRresolvedminor8 d 20 h
2026-02-02 21:04 UTCIR27261 - Outbound calls intermittently not connectingresolvedminor2 d 16 h
2025-12-22 09:07 UTCIR27249 - Inbound call quality issuesresolvedminor7 h 40 min
2025-12-18 17:48 UTCIR27248 - Audio issues during Agent Assist payment sessionsresolvedminor3 d 16 h

Titles, statuses and impact levels are the vendor's own words. Durations marked approx. are inferred from the poll that first found the incident gone. Shows the latest 60; the JSON has everything we hold (up to 400 days).

Watch Vonage with the template

Put this in config.json of your fork and add a WEBHOOK_URL secret:

{
  "vendors": [
    "vonage"
  ],
  "format": "auto",
  "map_url": "https://raw.githubusercontent.com/APVentureEngine/vendor-status-watch/main/vendors.json",
  "unreachable_after": 3,
  "mute_maintenance": false
}